30 Day FRN Fast Track

30D FRN Fast Track 2019.pdf

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

30 Day FRN Fast Track

OMB: 1905-0210

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Federal Register / Vol. 84, No. 158 / Thursday, August 15, 2019 / Notices
CORPORATION FOR NATIONAL AND
COMMUNITY SERVICE
Agency Information Collection
Activities; Submission to the Office of
Management and Budget for Review
and Approval; Comment Request;
Application Package for External
Reviewer Application
Corporation for National and
Community Service (CNCS).
ACTION: Notice of information collection;
request for comment.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995,
CNCS is proposing to renew an
information collection.
DATES: Written comments must be
submitted to the individual and office
listed in the ADDRESSES section by
October 15, 2019.
ADDRESSES: You may submit comments,
identified by the title of the information
collection activity, by any of the
following methods:
(1) By mail sent to: Corporation for
National and Community Service, Office
of Grants Administration, Attention
Amy Hetrick, Room 3240, 250 E Street
SW, Washington, DC 20525.
(2) By hand delivery or by courier to
the CNCS mailroom at the mail address
given in paragraph (1) above, between
9:00 a.m. and 4:00 p.m. Eastern Time,
Monday through Friday, except federal
holidays.
(3) Electronically through
www.regulations.gov.
Individuals who use a
telecommunications device for the deaf
(TTY–TDD) may call 1–800–833–3722
between 8:00 a.m. and 8:00 p.m. Eastern
Time, Monday through Friday.
Comments submitted in response to
this notice may be made available to the
public through regulations.gov. For this
reason, please do not include in your
comments information of a confidential
nature, such as sensitive personal
information or proprietary information.
If you send an email comment, your
email address will be automatically
captured and included as part of the
comment that is placed in the public
docket and made available on the
internet. Please note that responses to
this public comment request containing
any routine notice about the
confidentiality of the communication
will be treated as public comment that
may be made available to the public,
notwithstanding the inclusion of the
routine notice.
FOR FURTHER INFORMATION CONTACT:
Amy Hetrick, 202–606–6856 or by email
at [email protected].
SUPPLEMENTARY INFORMATION:

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SUMMARY:

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Title of Collection: CNCS External
Reviewer Application.
OMB Control Number: 3045–0090.
Type of Review: Renewal.
Respondents/Affected Public:
Individuals and Households.
Total Estimated Number of Annual
Responses: 500.
Total Estimated Number of Annual
Burden Hours: 250 hours (Average 30
minutes per response).
Abstract: The External Reviewer
Application is used by individuals who
wish to serve as External Reviewers or
External Panel Coordinators for CNCS
when external reviewers are needed to
review grant applications. The
information collected will be used by
CNCS to select review participants for
each grant competition. The information
is collected electronically using CNCS’s
web-based system. CNCS seeks to renew
the current information collection.
CNCS also seeks to continue using the
current application until the revised
application is approved by OMB. The
current application is due to expire on
December 31, 2019.
Comments submitted in response to
this notice will be summarized and/or
included in the request for OMB
approval. Comments are invited on: (a)
Whether the collection of information is
necessary for the proper performance of
the functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information. All written comments will

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be available for public inspection on
regulations.gov.
Dated: August 12, 2019.
Amy Hetrick,
Office of Grants Administration.
[FR Doc. 2019–17515 Filed 8–14–19; 8:45 am]
BILLING CODE 6050–28–P

DEPARTMENT OF ENERGY
Energy Information Administration
Agency Information Collection
Extension
U.S. Energy Information
Administration (EIA), U.S. Department
of Energy.
ACTION: Notice.
AGENCY:

EIA submitted an information
collection request for extension as
required by the Paperwork Reduction
Act of 1995. The information collection
requests a three-year extension of its
Generic Clearance for the Collection of
Qualitative Feedback on Agency Service
Delivery, OMB Control Number 1905–
0210. This generic clearance enables
EIA to collect customer and stakeholder
feedback from the public on service
delivery in an efficient and timely
manner to ensure that EIA’s programs
effectively meet our customers’ needs
and to collect feedback on improving
service delivery to the public.
DATES: Comments on this information
collection must be received on or before
September 16, 2019. If you anticipate
any difficulties in submitting your
comments by the deadline, contact the
DOE Desk Officer at (202) 395–3093.
ADDRESSES: Written comments should
be sent to:
EIA Desk Officer: Robert Sivinski, Office
of Information and Regulatory Affairs,
Office of Management and Budget,
New Executive Office Building, Room
10102, 735 17th Street NW,
Washington, DC 20503, Robert_G_
[email protected].
And send a copy to:
Jacob Bournazian, U.S. Energy
Information Administration, 1000
Independence Avenue SW, EI–21,
[email protected].
FOR FURTHER INFORMATION CONTACT:
Jacob Bournazian, telephone: (202) 586–
5562, email at jacob.bournazian@
eia.gov.
SUMMARY:

SUPPLEMENTARY INFORMATION:

This information collection request
contains
(1) OMB No. 1905–0210;
(2) Information Collection Request
Title: Generic Clearance for the

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Federal Register / Vol. 84, No. 158 / Thursday, August 15, 2019 / Notices

Collection of Qualitative Feedback on
Agency Service Delivery;
(3) Type of Request: Three-year
extension;
(4) Purpose: This information
collection activity provides a means to
collect qualitative customer and
stakeholder feedback in an efficient
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. Qualitative
feedback means data that provide useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback provides insights into
customer or stakeholder perceptions,
experiences, and expectations. It also
provides an early warning of issues with
service, or focuses attention on areas
where communication, training or
changes in operations might improve
the accuracy of data report on survey
instruments or the delivery of products
or services. These collections allow for
ongoing, collaborative and actionable
communications between the agency
and its customers and stakeholders. It
also allows feedback to contribute
directly to the improvement of program
management. The solicitation of
feedback on Agency Service Delivery
includes topics such as: timeliness of
publishing, understanding of questions
and terminology used in EIA products,
perceptions on data confidentiality and
security, appropriateness and relevancy
of information published, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
are assessed to plan and inform efforts
to improve or maintain the quality of
service offered to the public. EIA will
only submit a collection for approval
under this generic clearance if it meets
the following conditions:
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency (if released,
procedures outlined in Question 16 will
be followed);
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study;
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per

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respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future; and
• With the exception of information
needed to provide remuneration for
participants of focus groups and
cognitive laboratory studies, personally
identifiable information (PII) is
collected only to the extent necessary
and is not retained.
If these conditions are not met, EIA
will submit an information collection
request to OMB for approval through the
normal PRA process. The solicitation of
feedback on Agency Service Delivery
includes topics such as: timeliness of
publishing, understanding of questions
and terminology used in EIA products,
perceptions on data confidentiality and
security, appropriateness and relevancy
of information published, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
are assessed to plan and inform efforts
to improve or maintain the quality of
service offered to the public. Advances
in technology and service delivery
systems in the private sector, have
increased the public’s expectations of
the Government’s customer service
promise. The Federal Government has a
responsibility to streamline and make
more efficient its service delivery to
better serve the public.
(5) Annual Estimated Number of
Respondents: 241,800;
(6) Annual Estimated Number of
Total Responses: 241,800;
(7) Annual Estimated Number of
Burden Hours: 25,800;
(8) Annual Estimated Reporting and
Recordkeeping Cost Burden: EIA
estimates that there are no additional
costs to respondents associated with
these qualitative studies other than the
costs associated with the burden hours.
The cost of the burden hours is
estimated to be $2,025,816 (25,800
burden hours times $78.52 per hour).
Statutory Authority E.O. 12862, Setting
Customer Service Standards, E.O. 13571,
Streamlining Service Delivery and Improving
Customer Service.

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Signed in Washington, DC on August 9,
2019.
Nanda Srinivasan,
Director, Office of Survey Development and
Statistical Integration, U. S. Energy
Information Administration.
[FR Doc. 2019–17496 Filed 8–14–19; 8:45 am]
BILLING CODE 6450–01–P

DEPARTMENT OF ENERGY
Federal Energy Regulatory
Commission
[Docket No. IC19–31–000]

Commission Information Collection
Activities (FERC–547); Comment
Request; Extension
Federal Energy Regulatory
Commission.
ACTION: Notice of information collection
and request for comments.
AGENCY:

In compliance with the
requirements of the Paperwork
Reduction Act of 1995, the Federal
Energy Regulatory Commission
(Commission or FERC) is soliciting
public comment on the currently
approved information collection, FERC–
547 (Gas Pipeline Rates: Refund Report
Requirements).
DATES: Comments on the collection of
information are due October 15, 2019.
ADDRESSES: You may submit comments
(identified by Docket No. IC19–31–000)
by either of the following methods:
• eFiling at Commission’s website:
http://www.ferc.gov/docs-filing/
efiling.asp.
• Mail/Hand Delivery/Courier:
Federal Energy Regulatory Commission,
Secretary of the Commission, 888 First
Street NE, Washington, DC 20426.
Instructions: All submissions must be
formatted and filed in accordance with
submission guidelines at: http://
www.ferc.gov/help/submissionguide.asp. For user assistance contact
FERC Online Support by email at
[email protected], or by phone
at: (866) 208–3676 (toll-free), or (202)
502–8659 for TTY.
Docket: Users interested in receiving
automatic notification of activity in this
docket or in viewing/downloading
comments and issuances in this docket
may do so at http://www.ferc.gov/docsfiling/docs-filing.asp.
FOR FURTHER INFORMATION CONTACT:
Ellen Brown may be reached by email
at [email protected], telephone
at (202) 502–8663, and fax at (202) 273–
0873.
SUPPLEMENTARY INFORMATION:
Title: Gas Pipeline Rates: Refund
Report Requirements.
SUMMARY:

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