FNS Fast Track Clearance for the Collection of Routine Customer Feedback

ICR 201605-0584-004

OMB: 0584-0611

Federal Form Document

ICR Details
0584-0611 201605-0584-004
Historical Active
USDA/FNS
FNS Fast Track Clearance for the Collection of Routine Customer Feedback
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 09/12/2016
Retrieve Notice of Action (NOA) 05/26/2016
  Inventory as of this Action Requested Previously Approved
09/30/2019 36 Months From Approved
30,000 0 0
30,000 0 0
0 0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  81 FR 1601 01/13/2016
81 FR 33198 05/25/2016
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 30,000 0 0 30,000 0 0
Annual Time Burden (Hours) 30,000 0 0 30,000 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This is a new request that will add 30,000 burden hours to the OMB inventory to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery.

No
No
No
No
No
Uncollected
Lynnette Williams 703 605-4782 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/26/2016


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