FNS Fast Track Clearance for the Collection of Routine Customer Feedback

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Change Justification Memo 0584-0611 October 22 2024.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2024-10-22	Available
WIC CX Landscape Analysis Change Memo 2023 11 21.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2023-11-28	Available
Fast Track Clearance SS-A 0584-0611 October 5 2022.docx	Supporting Statement A	Uploaded 2022-10-05	Available
Fast Track Clearance SS-B 0584-0611 8-25-2022.docx	Supporting Statement B	Uploaded 2022-09-21	Available
Fast Track Clearance Template 8-25-2022.docx	Supplementary Document	Uploaded 2022-09-15	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
272945	SNAP Call Center and Telephonic Operations (CCTO) State Survey	Instruction	New
272924	USFA School Food Procurement Needs Assessment - SLT	Other-Attachment B: USFA Survey	New
272057	Virtual Services Human-Centered Discovery with State and Local Agencies	Other-Attachment 1 – WIC VS-Email Communications	New
271956	WIC National Outreach Campaign – In-depth Interviews (IDIs) among Employees of Food Shopping Vendors	Other-Attachment A-1 WIC Vendor Store Manager -Cashier IDI Scree	New
269899	WIC National Outreach Campaign – In-depth Interviews (IDIs) among Employees of Food Shopping Vendors	Other-Attachment A-1 Vendor Corporate Employee IDI Screener	Unchanged
269402	WIC Eligibility Customer Experience Survey	Other-WIC Eligibility Customer Experience Survey	Unchanged
269120	Survey to Collect Information on the use of MyPlate Materials in the Supplemental Nutrition Assistance Program Education (SNAP-Ed) Clearinghouse.	Instruction	Unchanged
269118	Survey to Collect Information on the use of MyPlate Materials in the Supplemental Nutrition Assistance Program Education (SNAP-Ed) Clearinghouse.	Instruction	Unchanged
269061	Survey to Collect Information on the use of MyPlate Materials in the Supplemental Nutrition Assistance Program Education (SNAP-Ed) Clearinghouse	Instruction	Unchanged
267826	National Outreach Campaign Needs Assessment for WIC State and Local Agencies	Other-WIC Needs Assessment	Unchanged
267486	WIC Outreach Campaign – Campaign Logo and Platform Concept Focus Groups	Other-Attachment A-1 WIC Screener - English	Unchanged
266463	Product Information Sheet and USDA Foods Database Survey	Other-Attachment A - Product Information Sheet and USDA Foods Da	Unchanged
265862	Product Information Sheet and USDA Foods Database Survey	Other-Attachment A - Product Information Sheet and USDA Foods Da	Unchanged
264419	WIC Outreach Campaign Texting Usage Focus Groups	Other-Attachment A-1 WIC Texting FG Screener - English	Unchanged
263785	WIC Participant Diaries and IDIs	Other-A-1 WIC Participant Screener (English)	Unchanged
263764	National Outreach Campaign WIC – In-depth Interviews among Healthcare Professionals.	Other-Attachment A-1 WIC HCP IDI Screener	Unchanged
262879	WIC National Outreach Campaign – In-depth Interviews (IDIs) among Healthcare Professionals	Other-Attachment B-1 Confirmation Form	Unchanged
262268	National Farm to School Network's (NFSN) information collection process for the Racial Equity Learning Lab	Other-	Unchanged
262187	WIC Customer Experience Landscape Assessment	Other-Appendix C Email invitation to WIC SAs_2023	Unchanged
261865	FNS WIC: Usertesting.com screener for usability testing model applications with eligible participants	Other-Attachment Instrument for Fast Trace Clearance for WIC Use	Unchanged
260594	WIC PC Longitudinal Feasibility Survey	Other-Recruitment materials - A. email to regional offices	Unchanged
260173	The Evaluation of Equity in The Supplemental Nutrition Assistance Program Nutrition Education (SNAP-Ed) Service Delivery Project State and Implementing Agencies' Listening Sessions (Businesses)	Other-Appendix A. SNAP-Ed Equity Project Listening Sessions Prot	Unchanged
260167	The Evaluation of Equity in The Supplemental Nutrition Assistance Program Nutrition Education (SNAP-Ed) Service Delivery Project State and Implementing Agencies' Listening Sessions (S,L,T))	Other-Appendix A. SNAP-Ed Equity Project Listening Sessions Prot	Unchanged
259974	Supplemental Nutrition Assistance Program Employment & Training (SNAP E&T) Program Marketing/Outreach Support: Participant & Prospective Participant Discussions	Other-E&T Participant Focus Groups - Attachment A	Unchanged
259435	CNPP MyPlate Focus Groups	Other-Attachment A-1 Focus Group Screener by Ethnicity (English)	Unchanged
259313	WIC National Outreach Campaign Formative Focus Groups	Other-Attachment A-1 WIC Par Screener (English) UPDATED	Unchanged
256053	Produce Safety University Nomination Form	Other-Produce Safety University Nomination Form	Unchanged

ICR Details

OMB Control No: 0584-0611	ICR Reference No: 202410-0584-002
Status: Historical Active	Previous ICR Reference No: 202311-0584-004
Agency/Subagency: USDA/FNS	Agency Tracking No: Change Request to Increase Burden Estimates
Title: FNS Fast Track Clearance for the Collection of Routine Customer Feedback
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/23/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 10/23/2024
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2025	11/30/2025	11/30/2025
Responses	85,000	0	60,000
Time Burden (Hours)	85,000	0	60,000
Cost Burden (Dollars)	0	0	0

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Abstract: The purpose of this non-substantive change request is to request an increase in the overall burden estimates for this collection. This collection currently does not have enough responses to cover all of the submissions being made under this clearance. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 37814	06/24/2022
30-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 58476	09/27/2022
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 27

table that charts list of burden

IC Title	Form No.	Form Name
CNPP MyPlate Focus Groups
FNS WIC: Usertesting.com screener for usability testing model applications with eligible participants
National Farm to School Network's (NFSN) information collection process for the Racial Equity Learning Lab
National Outreach Campaign Needs Assessment for WIC State and Local Agencies
National Outreach Campaign WIC – In-depth Interviews among Healthcare Professionals.
Produce Safety University Nomination Form
Product Information Sheet and USDA Foods Database Survey
Product Information Sheet and USDA Foods Database Survey
SNAP Call Center and Telephonic Operations (CCTO) State Survey
Supplemental Nutrition Assistance Program Employment & Training (SNAP E&T) Program Marketing/Outreach Support: Participant & Prospective Participant Discussions
Survey to Collect Information on the use of MyPlate Materials in the Supplemental Nutrition Assistance Program Education (SNAP-Ed) Clearinghouse
Survey to Collect Information on the use of MyPlate Materials in the Supplemental Nutrition Assistance Program Education (SNAP-Ed) Clearinghouse.
Survey to Collect Information on the use of MyPlate Materials in the Supplemental Nutrition Assistance Program Education (SNAP-Ed) Clearinghouse.
The Evaluation of Equity in The Supplemental Nutrition Assistance Program Nutrition Education (SNAP-Ed) Service Delivery Project State and Implementing Agencies' Listening Sessions (Businesses)
The Evaluation of Equity in The Supplemental Nutrition Assistance Program Nutrition Education (SNAP-Ed) Service Delivery Project State and Implementing Agencies' Listening Sessions (S,L,T))
USFA School Food Procurement Needs Assessment - SLT
Virtual Services Human-Centered Discovery with State and Local Agencies
WIC Customer Experience Landscape Assessment
WIC Eligibility Customer Experience Survey
WIC National Outreach Campaign Formative Focus Groups
WIC National Outreach Campaign – In-depth Interviews (IDIs) among Employees of Food Shopping Vendors
WIC National Outreach Campaign – In-depth Interviews (IDIs) among Employees of Food Shopping Vendors
WIC National Outreach Campaign – In-depth Interviews (IDIs) among Healthcare Professionals
WIC Outreach Campaign Texting Usage Focus Groups
WIC Outreach Campaign – Campaign Logo and Platform Concept Focus Groups
WIC PC Longitudinal Feasibility Survey
WIC Participant Diaries and IDIs

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	85,000	60,000	0	0	25,000	0
Annual Time Burden (Hours)	85,000	60,000	0	0	25,000	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This collection is currently approved with 30,000 respondents, 60,000 responses, and 60,000 burden hours. Due to submissions that have more responses than FNS originally estimated at the time of the renewal, FNS estimates that the respondents, responses, and burden hours for this collection will increase by 12,500 respondents, 25,000 responses, and 25,000 burden hours, respectively, due to an administrative adjustment. With this submission, FNS estimates that this collection will have 42,500 respondents, 85,000 responses, and 85,000 burden hours.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/23/2024

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