The purpose of this non-substantive
change request is to request an increase in the overall burden
estimates for this collection. This collection currently does not
have enough responses to cover all of the submissions being made
under this clearance. This collection of information is necessary
to enable the Agency to garner customer and stakeholder feedback in
an efficient, timely manner, in accordance with our commitment to
improving service delivery. The information collected from our
customers and stakeholders will help ensure that users have an
effective, efficient, and satisfying experience with the agency's
programs. This feedback will provide insights into customer or
stakeholder perceptions, experiences and expectations, provide an
early warning of issues with service, or focus attention on areas
where communication, training or changes in operations might
improve delivery of products or services. These collections will
allow for ongoing, collaborative and actionable communications
between the Agency and its customers and stakeholders it will also
allow feedback to contribute directly to the improvement of program
management.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
This collection is currently
approved with 30,000 respondents, 60,000 responses, and 60,000
burden hours. Due to submissions that have more responses than FNS
originally estimated at the time of the renewal, FNS estimates that
the respondents, responses, and burden hours for this collection
will increase by 12,500 respondents, 25,000 responses, and 25,000
burden hours, respectively, due to an administrative adjustment.
With this submission, FNS estimates that this collection will have
42,500 respondents, 85,000 responses, and 85,000 burden hours.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
Change Justification Memo 0584-0611 October 22 2024.docx
WIC National Outreach Campaign – In-depth Interviews (IDIs) among Employees of Food Shopping Vendors