CFPB Library Surveys

From Display Name: Consumer Financial Protection Bureau (CFPB)
Reply to: RTI email
SUBJECT: CFPB Libraries Survey
Dear «Salutation» «ContactLastName»:
In order for the Consumer Financial Protection Bureau (CFPB), a federal government agency, to provide
the highest service possible, we must stay connected to the needs of the libraries we serve. In about
one week, you will be among the hundreds of library staff who will receive an invitation to complete an
online survey about your library’s use of the CFPB’s financial education resources. The purpose of this
voluntary survey is to learn more about how libraries are using the resources provided by CFPB and to
identify opportunities to improve those resources. The survey largely consists of multiple-choice
questions and takes approximately 10 minutes to complete.
In appreciation for you completing this survey, your library will receive a customized report detailing
your library’s use of financial education resources and comparing it to similar libraries. The information
in this report should be helpful for planning your financial education library programs and outreach
strategy.
Your invitation to participate will arrive soon. Your survey responses will help CFPB continue to expand
and improve the libraries program.
We thank you for your time and interest in helping us to serve you better.
Privacy Act Statement
5 U.S.C. 552(a)(e)(3)
The information you provide through your responses will assist the Consumer Financial Protection
Bureau (“CFPB”) in providing feedback to assess and improve the CFPB libraries program.
The CFPB will not obtain any personally identifiable information. RTI will be making audio recordings of
the focus groups, but only the transcribed text will be transmitted to the CFPB.
This collection of information is authorized by Pub. L. No. 111-203, Title X, Sections 1013 and 1022,
codified at 12 U.S.C. §§ 5493 and 5512.
Participation in this study is voluntary, you are not required to participate or share any identifying
information.
Paperwork Reduction Act Statement
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and not
withstanding any other provision of law a person is not required to respond to a collection of
information unless it displays a valid OMB control number. The OMB control number for this collection
is 3170-0036. It expires on 8/31/2019. The time required to complete this information collection is

estimated to average approximately 10 minutes per response. Comments regarding this collection of
information, including the estimated response time, suggestions for improving the usefulness of the
information, or suggestions for reducing the burden to respond to this collection should be submitted to
Bureau at the Consumer Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW,
Washington, DC 20552, or by email to [email protected].

E-mail/Letter Invitation

From Display Name: Consumer Financial Protection Bureau (CFPB)
Reply to: RTI email
SUBJECT: CFPB Libraries Program Survey
Dear «Salutation» «ContactLastName»:
Enclosed is a link to a brief web survey about your library’s use of the financial education resources
provided by the Consumer Financial Protection Bureau (CFPB). You may recall that you recently received
an advance email sent on Month XX, 2017 from CFPB about this study.
RTI International (RTI), an independent research organization, is administering this survey on behalf of
CFPB to learn more about how libraries are using the resources provided by CFPB. Your responses will
help us to determine how those resources might be improved to meet the needs of libraries like yours.
The survey should take about 10 minutes to complete.
Although your participation is completely voluntary, your opinions and experiences will help plan future
CFPB programs that serve libraries. Survey responses will be kept private as all responses will be
reported in the aggregate and never individually.
As a thank you for completing this survey, your library will receive a customized report detailing your
library’s use of financial education resources and comparing it to other libraries like yours. This report
should be helpful for planning your financial education library programs and outreach strategy.
Please complete the survey by using the following link and typing your unique survey access code:
URL: <>
Access code: <>
If you have questions about the survey or have difficulty accessing the website, please contact a
member of our project team, via phone or e-mail at (XXX) XXX-XXXX or [email protected].
Thank you for your time and interest in helping us to serve you better.
Privacy Act Statement
5 U.S.C. 552(a)(e)(3)
The information you provide through your responses will assist the Consumer Financial Protection
Bureau (“CFPB”) in providing feedback to assess and improve the CFPB libraries program.
The CFPB will not obtain any personally identifiable information. RTI will be making audio recordings of
the focus groups, but only the transcribed text will be transmitted to the CFPB.
This collection of information is authorized by Pub. L. No. 111-203, Title X, Sections 1013 and 1022,
codified at 12 U.S.C. §§ 5493 and 5512.

Participation in this study is voluntary, you are not required to participate or share any identifying
information.
Paperwork Reduction Act Statement
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and not
withstanding any other provision of law a person is not required to respond to a collection of
information unless it displays a valid OMB control number. The OMB control number for this collection
is 3170-0036. It expires on 8/31/2019. The time required to complete this information collection is
estimated to average approximately 10 minutes per response. Comments regarding this collection of
information, including the estimated response time, suggestions for improving the usefulness of the
information, or suggestions for reducing the burden to respond to this collection should be submitted to
Bureau at the Consumer Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW,
Washington, DC 20552, or by email to [email protected].

First and Second E-mail Reminder

From Display Name: Consumer Financial Protection Bureau (CFPB)
Reply to: RTI email
SUBJECT: CFPB Libraries Survey
Dear «Salutation» «ContactLastName»:
There is still time to complete the Consumer Finance Protection Bureau (CFPB) Libraries Survey. Your
time and input will help us improve the financial education resources and tools in our Libraries Program
to better serve libraries like yours. The survey should take about 10 minutes to complete.
An independent third party, RTI International, is administering this survey on behalf of CFPB. This survey
is voluntary and all responses will be kept private. Survey responses will be returned to and tabulated by
RTI.
To participate in this study, please complete the questionnaire by using the following link and typing
your unique survey access code:
URL: <>
Access code: <>
As a thank you for completing the brief survey, your library will receive a customized report detailing
your library’s use of financial education resources and comparing it to other libraries like yours. This
report should be helpful for planning your financial education library programs and outreach strategy.
If you have questions about the survey or have difficulty accessing the website, please contact a
member of our project team, via phone or e-mail at (XXX) XXX-XXXX or [email protected].
Thank you for your time and interest in helping us to serve you better.
Privacy Act Statement

5 U.S.C. 552(a)(e)(3)
The information you provide through your responses will assist the Consumer Financial Protection
Bureau (“CFPB”) in providing feedback to assess and improve the CFPB libraries program.
The CFPB will not obtain any personally identifiable information. RTI will be making audio recordings of
the focus groups, but only the transcribed text will be transmitted to the CFPB.
This collection of information is authorized by Pub. L. No. 111-203, Title X, Sections 1013 and 1022,
codified at 12 U.S.C. §§ 5493 and 5512.
Participation in this study is voluntary, you are not required to participate or share any identifying
information.
Paperwork Reduction Act Statement
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and not
withstanding any other provision of law a person is not required to respond to a collection of
information unless it displays a valid OMB control number. The OMB control number for this collection
is 3170-0036. It expires on 8/31/2019. The time required to complete this information collection is
estimated to average approximately 10 minutes per response. Comments regarding this collection of
information, including the estimated response time, suggestions for improving the usefulness of the
information, or suggestions for reducing the burden to respond to this collection should be submitted to
Bureau at the Consumer Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW,
Washington, DC 20552, or by email to [email protected].

Second E-mail Reminder

From Display Name: Consumer Financial Protection Bureau (CFPB)
Reply to: RTI email
SUBJECT: CFPB Libraries Survey
Dear «Salutation» «ContactLastName»:
There is still time to complete the survey about your library’s use of financial education resources
provided by the Consumer Financial Protection Bureau (CFPB). Your participation will help us gain a
better understanding about how libraries are using the resources provided by CFPB, and how those
resources might be improved.
To participate in this study, please complete the questionnaire by using the following link and typing
your unique survey access code:
URL: <>
Access code: <>
As a thank you for completing the brief survey, your library will receive a customized report detailing
your library’s use of financial education resources and comparing it to other libraries like yours. We
hope this report will help your library improve and expand your financial education offerings.
The information you provide will be used only for statistical purposes and will be kept private. The
survey should take about 10 minutes to complete. Although your participation is completely voluntary,
your responses are very important. Your opinions and experiences will help plan future CFPB programs.
Please complete the survey by MONTH XX, 2017 to ensure that your input is received.
All survey responses will be kept private. Survey responses will be reported in the aggregate and never
individually. Your name and contact information will never be disclosed to the government or in any
publications related to the project without your permission.
If you have questions about the survey or have difficulty accessing the website, please contact a
member of our project team, via phone or e-mail at (XXX) XXX-XXXX or [email protected].
Thank you for your time and interest in helping us to serve you better.
Privacy Act Statement
5 U.S.C. 552(a)(e)(3)
The information you provide through your responses will assist the Consumer Financial Protection
Bureau (“CFPB”) in providing feedback to assess and improve the CFPB libraries program.
The CFPB will not obtain any personally identifiable information. RTI will be making audio recordings of
the focus groups, but only the transcribed text will be transmitted to the CFPB.

This collection of information is authorized by Pub. L. No. 111-203, Title X, Sections 1013 and 1022,
codified at 12 U.S.C. §§ 5493 and 5512.
Participation in this study is voluntary, you are not required to participate or share any identifying
information.
Paperwork Reduction Act Statement
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and not
withstanding any other provision of law a person is not required to respond to a collection of
information unless it displays a valid OMB control number. The OMB control number for this collection
is 3170-0036. It expires on 8/31/2019. The time required to complete this information collection is
estimated to average approximately 10 minutes per response. Comments regarding this collection of
information, including the estimated response time, suggestions for improving the usefulness of the
information, or suggestions for reducing the burden to respond to this collection should be submitted to
Bureau at the Consumer Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW,
Washington, DC 20552, or by email to [email protected].

Final E-mail Reminder

From Display Name: Consumer Financial Protection Bureau (CFPB)
Reply to: RTI email
SUBJECT: CFPB Libraries Survey – Last chance!
Dear «Salutation» «ContactLastName»:
The Consumer Financial Protection Bureau (CFPB) Libraries Survey closes on [Month, Date] and we hope
you’ll be able to participate. Your input is very important and will help us gain a better understanding
about how libraries are using the resources provided by CFPB, and how those resources might be
improved. The survey should take about 10 minutes to complete.
Although your participation is completely voluntary, your responses are very important. Your opinions
and experiences will help us plan future CFPB programs that serve libraries. All survey responses will be
kept private. Survey responses will be reported in the aggregate and never individually.
To participate in this survey, please complete the questionnaire by using the following link and typing
your unique survey access code:
URL: <>
Access code: <>
As a thank you for completing the brief survey, your library will receive a customized report detailing
your library’s use of financial education resources and comparing it to other libraries like yours. This
report should be helpful for planning your financial education library programs and outreach strategy.
If you have questions about the survey or have difficulty accessing the website, please contact a
member of our project team, via phone or e-mail at (XXX) XXX-XXXX or [email protected].
Thank you for your time and interest in helping us to serve you better.
Privacy Act Statement
5 U.S.C. 552(a)(e)(3)
The information you provide through your responses will assist the Consumer Financial Protection
Bureau (“CFPB”) in providing feedback to assess and improve the CFPB libraries program.
The CFPB will not obtain any personally identifiable information. RTI will be making audio recordings of
the focus groups, but only the transcribed text will be transmitted to the CFPB.
This collection of information is authorized by Pub. L. No. 111-203, Title X, Sections 1013 and 1022,
codified at 12 U.S.C. §§ 5493 and 5512.

Participation in this study is voluntary, you are not required to participate or share any identifying
information.
Paperwork Reduction Act Statement
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and not
withstanding any other provision of law a person is not required to respond to a collection of
information unless it displays a valid OMB control number. The OMB control number for this collection
is 3170-0036. It expires on 8/31/2019. The time required to complete this information collection is
estimated to average approximately 10 minutes per response. Comments regarding this collection of
information, including the estimated response time, suggestions for improving the usefulness of the
information, or suggestions for reducing the burden to respond to this collection should be submitted to
Bureau at the Consumer Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW,
Washington, DC 20552, or by email to [email protected].