Internet Requestors

Version Number	Date	Content Revisions	Page #	Revised by
(Draft)	11/04/2015	Initial Version		Beth Hanst
0.2 (Draft)	11/05/2015	Minor wording changes to Having Trouble containers on screens where user has added cell phone number immediately prior.		Beth Hanst
0.3 (Draft)	11/20/2015	Globally changed formatting of “my Social Security”. Globally masked first 6 digits of user’s cell phone number. On pages collecting address, removed link for user to add a street address line and removed square brackets from State/Territory label. Added bullet about SMS-enabled cell phone to Sign In and Create Account ToS. Fixed capitization of “Do” in footer on Sign In screen. On Verify Info page, remove “add another line” from Address input areas where it is not applicable. On all Provide Your Cell Phone Number screens, updated message in yellow container to emphasize that a cell phone number is required to access, rather than secure, your account. On Provide Your Cell Phone Number screens for existing accounts, added link to block access. Modified heading and text on the Do You have Your Upgrade Code Letter? screen to remove references to the user’s cell phone. Removed Having Trouble container from Enter Upgrade Code screen. Added sign-in happy path screens		Beth Hanst
0.4 (Draft)	12/02/2015	Added hyphen to “SMS-enabled” on Sign In (S1-P1, S2-P1, S2-P10, S3-P1, S4-P1, S4-P7, S5-P1, S6-P1, S7-P1) and Create Account (S1-P2, S2-P2, S2-P11, S3-P2, S4-P2, S4-P8, S5-P2, S6-P2, S7-P2, S7-P8) screens. Removed Previous buttons from Provide Cell Phone Number screens (S1-P6, S2-P6, S3-P3, S5-P3, S6-P5, S7-P3, S7-P9) and Update Password screens (S6-P7, S7-P11). Corrected steps on Entered Texted Security Code for grandfathered account when user has forgotten password (S6-P6, S7-P4, S7-P10). Updated language on Update Phone Number screen (S4-P4) to refer to cell phone update code letter consistently.		Beth Hanst
0.5 (Draft)	12/17/2015	Globally modified capitalization of container (gray box) titles, except on Reset Password Questions screen (which mirror production screen). Generally, the first word is capitalized, the follow words are not. Globally changed “email” to “E-mail”. Changed “SMS-enabled cell phone” to “cell phone that can receive text messages” on Sign In and Create Account Terms of Service screens. Removed “SMS” from Enter Texted Code screens. Removed “We use their fraud prevention services…theft.” on Create Account Terms of Service screen. Changed container heading from “Upgrade your security” to “Add extra security” on Verify Identity screen. Removed “For your protection,” from second sentence in yellow container on Provide Your Cell Phone Number screens. In What If??? Container on Provide Your Cell Phone Number screens, made slight wording changes and changed order of questions. When first 6 digits of cell phone number is masked, added a space before and after the hyphen, e.g. “(*) * - 1234. Affects Verify Cell Phone Number screen and Enter Security Code from Text Message screen. Globally revised references to “upgrading security level” to “adding extra security”, and “upgrade code letter” to “extra security letter”. Affects Add Extra Security screens. Removed steps on Add Extra Security screens. Globally revised “update cell phone number” to “change cell phone number”, and “update code” to “reset code”. Affects Change Cell Phone Number screen and related Confirmation of Letter screen. Modified capitalization of “your” in steps on Forgot Password screens to mirror production screens. Added FAQs screen. Removed screen S4-P9.		Beth Hanst
0.6 (Draft)	12/23/2015	Updated text for S1-P6 confirmation notification Added “I don’t have a phone number” to primary phone number box on S4-P4 Added page S4-P9 into scenario 4 Updated text for new requirements on S4-P9		Kirk Crawford
0.7 (Draft)	1/8/2016	Updated text for S1-P6 and S2-P6 notification. Removed screen S4-P3. Removed “I don’t have a phone number” link from primary phone number field on S4-P4. Corrected font of progress steps in Scenarios 6 and 7 (S6-P4, S6-P5, S6-P7, S7-P4, S7-P9, S7-P11). Removed FAQs screen, pending feedback from OCOMM and OEST.		Beth Hanst
0.8 (Draft)	1/11/2016	Added FAQs screen into package, reflecting language provided by OCOMM on 1/11/2016. Added my Social Security – Security Settings screens.		Beth Hanst
0.9 (Draft)	1/12/2016	Added explanatory language to page containing screen S4-P4. Changed the title of the page containing screen S4-P7. Corrected S4-P9, replacing “update” with “reset”. Also, added the word “code” to the container heading.		Beth Hanst
0.10 (Draft)	1/13/2016	Removed “Why?” link from Provide Cell Phone Number screens.		Beth Hanst
1.0 (Final)	2/22/2016	Per feedback received during AC review: Updated Security Feature FAQ screen Changed container title from “New Security Features” to “New Security Feature”. In first sentence, changed “my Social Security has…” to “The Social Security Administration has…” In second sentence, changed “This … my Social Security account…” to “This … personal my Social Security account…” Changed link on following screens from “… Security Features FAQ” to “… Security Feature FAQ” S1-P6 S2-P6 S3-P3 S5-P3 S6-P5 S7-P9 Updated “features” to “feature” on following screens S2-P14 S2-P15		Beth Hanst
1.1	3/21/2016	Per DESCM language inquiry Created a new screen for Disable Extra Security – Confirmation Revised screen confirmation language Removed steps in scenarios 6 and 7		Kirk Crawford
1.2 (Final)	4/21/2016	Change Cell Phone Number: Modified screen path Added Change cell phone number terms of service Added Change cell phone number terms of service error Removed Reset Code field from S4-P9 – Have you received your cell phone reset code letter? Added S4-P11.1 – Enter cell phone reset code Added the following screens: Extra Security Disable Extra Security – Confirmation Login (DESCM) Disable Extra Security (DES) Cancel Extra Security (CESCC) Deactivate Account Finish Setting Up Account Terms of Service Help Pages Privacy and Security (HPS) How does this work? What is Extra Security? Help pages (HSMHTW) Upgrade Code Temporary Lockout (ERRUCT) On help screens, added reference to Discover Card, where Visa and MasterCard were mentioned.		Kirk Crawford

Scenario 1: Create LOA2 Account

S1-P1 - Sign In

Shape4 Shape3

Changed “email” to “E-mail” on 12/17/2015.

Added 1^st bullet on 11/19/2015. Added hyphen to “SMS-enabled” on 12/02/2015.

Modified wording on 12/17/2015.

S1-P2 - Terms of Service

Shape5 Shape8 Shape7 Shape6

Added 1^st bullet on 11/19/2015. Added hyphen to “SMS-enabled” on 12/02/2015. Modified wording on 12/17/2015.

Corrected spacing on 12/17/2015.

Removed “We used their fraud prevention services…theft.” on 12/17/2015.

Changed “email” to “E-mail” on 12/17/2015.

S1-P3 - Verify Identity

Shape12 Shape10 Shape11 Shape9

Changed from Action Link to Help link on 12/17/2015.

Text change

Restored container heading to “Add extra security” on 12/17/2015.

Added Step 4

S1-P4 - Secure Identity

Shape13

Added Step 4

S1-P5 - Create Account

Shape14

Added Step 4

S1-P6 – Provide Cell Phone Number_Create Account

Shape15 Shape24 Shape21 Shape19 Shape23 Shape18 Shape22 Shape20 Shape17 Shape16

Added container

Changed “Security Features FAQ” to “Security Feature FAQ” on 2/22/2016.

Removed Previous button on 12/02/2015.

Removed “Why?” link on 1/13/2016.

Changed wording

Revised wording on 1/7/2016.

Added Step 4

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/17/15.

Changed wording

Added warning notice. Revised on 11/19/2015. Removed “For your protection,” on 12/17/2015.

S1-P7 - Enter Texted Security Code

Shape27 Shape28 Shape26 Shape25

Removed “SMS” from 2^nd bullet on 12/17/2015.

Added 1^st bullet on 11/19/2015.

Added Step 4

Changed text

S1-P8 – Confirmation

Shape30 Shape29

Modified text in container

Modified confirmation message

Please see S1-P1 for description of changes.
Scenario 2: Create LOA3 Account

S2-P1 - Sign In

S2-P2 - Terms of Service

Shape32

Please see S1-P2 for description of changes.

S2-P3 - Verify Identity – User Chooses to Upgrade to LOA3

Shape36 Shape34 Shape33 Shape35

Text change

Restored container heading to “Add extra security” on 12/17/2015.

Changed “upgrade code” to lower case on 12/17/2015.

Added Step 4

S2-P4 - Secure Identity

Shape37

Added Step 4

S2-P5 - Create Account

Shape38

Added Step 4

S2-P6 – Provide Cell Phone Number – Create Account

Shape44 Shape45 Shape40 Shape43 Shape42 Shape41 Shape39

Changed “Security Features FAQ” to “Security Feature FAQ” on 2/22/2016.

Changed wording

Revised wording on 1/7/2016.

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/17/15.

Changed wording

Added warning notice. Revised on 11/19/2015. Removed “For your protection,” on 12/17/2015.

Added Step 4

Removed Previous button on 12/02/2015.

Removed “Why?” link on 1/13/2016.

Added container

S2-P7 - Enter Texted Security Code_Create Account

Shape51 Shape52 Shape50 Shape49

Removed “SMS” from 2^nd bullet on 12/17/2015.

Added 1^st bullet on 11/19/2015.

Added Step 4

Changed text

S2-P8 - Confirmation_Set Up New Account_With Upgrade Selected

Shape53

Modified confirmation message

S2-P10 - Second Sign In, After Receiving Upgrade Code Letter

Shape54

Please see S1-P1 for description of changes.

S2-P11 – Verify Cell Phone Number

New screen

Shape55 Shape58 Shape57 Shape56

Added screen on 11/19/2015.

Modified wording on 12/17/2015.

Added space before and after hyphen on 12/17/2015.

S2-P12 - Enter Texted Security Code_No Steps

Shape61 Shape60 Shape59

Removed “SMS” from 2^nd bullet on 12/17/2015.

Masked 1^st 6 digits of cell phone number on 11/19/2015. Added space before and after hyphen on 12/17/2015.

Changed text

S2-P13 - Do You Have Your Upgrade Code Letter?

Shape65 Shape64 Shape63 Shape62

Modified wording in radio button labels to use “extra security” on 12/17/2015.

Changed “upgrade code letter” to “extra security letter” on 12/17/2015.

Modified page heading on 12/17/2015.

Removed steps on 12/17/2015.

S2-P14 - Enter Upgrade Code

Shape70 Shape66 Shape69 Shape68 Shape67

Removed 2nd container on 11/19/2015.

Changed “features” to “feature” on 2/22/2016.

Modified wording to use “extra security features” on 12/17/2015.

Modified page heading on 12/17/2015.

Removed steps on 12/17/2015.

S2-P15 - Confirmation_Upgrade to LOA3

Shape72 Shape73 Shape71

Changed “features” to “feature” on 2/22/2016.

Modified confirmation message

Modified confirmation message to “… added your extra security features” on 12/17/2015.

Scenario 3: Collect Cell Phone Number (2^nd Factor) for Existing Account

S3-P1 - Sign In

Shape74

Please see S1-P1 for description of changes.

S3-P3 - Provide Cell Phone Number_Grandfathered Account_No Steps

Shape79 Shape76 Shape78 Shape77 Shape75

Changed “Security Features FAQ” to “Security Feature FAQ” on 2/22/2016.

Changed wording

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/17/15.

Changed wording

Added warning notice. Revised 11/19/2015. Removed “For your protection,” on 12/17/2015.

Added text on 11/19/2015.

Added container

Removed Previous button on 12/02/2015.

Removed “Why?” link on 1/13/2016.

S3-P4 - Enter Texted Security Code_No Steps

Shape85 Shape84

Removed “SMS” from 2^nd bullet on 12/17/2015.

Changed text

S3-P5 – Confirmation – Set Up Account

Shape87 Shape86

Modified text in container

Modified confirmation message

Scenario 4: Update Cell Phone Number

S4-P1 - Sign In

Shape88

Please see S1-P1 for description of changes.

S4-P2 – Verify Cell Phone Number

Screen added on 11/19/2015.

Shape89

Please see S2-P11 for changes.

S4-P3 – Change Cell Phone Number Terms of Service

Added on 4/20/2016.

Shape90

Revised text to “12 months” from “24 months” 4/20/16

Change Cell Phone Number Terms of Service Error

Added on 4/20/2016.

S4-P4 - Update Phone Number - Provide Info

This screen is displayed only if the user selects “No…” to the question “Is the number listed above correct?” on screen S4-P2, thereby indicating that they need to change their cell phone number in SSA’s records.

Shape94 Shape93 Shape95 Shape92 Shape91

Removed “I don’t have a phone number” link on 1/7/2016.

Modified to use “change”, rather than “update”, and “reset code”, rather than “update code” on 12/17/2015.

Modified question to refer specifically to cell phone on 12/02/2015. Modified to reference cell phone number on 12/17/2015.

Added paragraph on 11/19/2015. Modified paragraph to refer to updating a cell phone consistently on 12/02/2015.

Modified page title on 12/17/2015.

S4-P5 - Confirmation of Letter

Shape96

Changed “update code” to “reset code” on 12/17/2015.

S4-P7 - Sign In After Receiving Cell Phone Reset Code Letter

Shape97

Please see S1-P1 for description of changes.

S4-P9 – Do you have your cell phone reset letter?

Shape98 Shape99

Updated language on 1/12/2016.

Shape100

Removed “Enter your cell phone reset code” section under Yes/No. This content is now found on S4-P9.1. 4/20/16

S4-P10 - Provide New Cell Phone Number

Shape101 Shape102

Modified text. Revised “Update” to “Change” on 12/17/2015.

Removed warning message.

S4-P11 - Enter Texted Security Code_No Steps

Shape104 Shape103

Removed “SMS” from 2^nd bullet on 12/17/2015.

Changed text

S4-P11.1 – Enter Your Cell Phone Reset Code

Added on 4/20/2016.

Shape105

New screen added, asking users to enter their cell phone reset code. 4/20/16

S4-P12 - Confirmation_New Cell Phone Number

Shape106

Changed wording in 1^st sentence on 11/19/2015.

Scenario 5: Update Cell Phone Number on Account with Expired Password

S5-P1 - Sign In

Shape107

Please see S1-P1 for description of changes.

S5-P3- Provide Cell Phone Number_Grandfathered Account_No Steps

Shape109 Shape116 Shape115 Shape113 Shape110 Shape111 Shape114 Shape112 Shape108

Changed “Security Features FAQ” to Security Feature FAQ” on 2/22/2016.

Added container

Added text on 11/19/2015.

Removed “Why?” link on 1/13/2016.

Removed Previous button on 12/02/2015.

Changed wording

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/17/15.

Changed wording

Added warning notice. Revised 11/19/2015. Removed “For your protection,” on 12/17/2015.

S5-P4 - Enter Texted Security Code_Phone Added Immediately Prior

Shape118 Shape117

Removed “SMS” from 2^nd bullet on 12/17/2015.

Changed text

S5-P5 - Expired Password

No changes in this release.

S5-P6 - Confirmation of Password Change

Shape119

Modified confirmation message

Scenario 6: Update Cell Phone Number on Account, User Has Forgotten Password, Uses Reset Questions

S6-P1 - Sign In

Shape120

Please see S1-P1 for description of changes.

S6-P3 - Forgot Password_Grandfathered User_ Verify Identity

Shape121

Removed Steps (3/21/16)

S6-P4 - Forgot Password_Grandfathered User_Provide Answers

Shape122

Removed steps (3/21/16)

S6-P5 - Provide Cell Phone Number_ Grandfathered User_ Forgot Password

Shape123

Removed Steps (03/21/16)

Shape127 Shape130 Shape131 Shape129 Shape126 Shape125 Shape128 Shape124

Removed Previous button on 12/02/2015.

Removed “Why?” link on 1/13/2016.

Added text on 11/19/2015.

Changed “Security Features FAQ” to “Security Feature FAQ” on 2/22/2016.

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/17/15.

Changed wording

Added warning notice. Revised on 11/19/2015. Removed “For your protection,” on 12/17/2015.

Changed wording

S6-P6 - Enter Texted Security Code_Grandfathered User_Forgot Password

Shape135 Shape134 Shape133 Shape132

Removed steps (03/21/16)

Removed “SMS” from 2^nd bullet on 12/17/2015.

Corrected steps on 12/02/2015. Changed capitalization of “your” on 12/17/2015.

S6-P7 - Update Password_Grandfathered User

Shape137 Shape136 Shape138

Removed Previous button on 12/02/2015.

Removed steps (03/21/16)

Changed capitalization of “your” on 12/17/2015.

S6-P8 - Confirmation of Password Change

Shape139

Modified confirmation message

Scenario 7: Update Cell Phone Number on Account, User Has Forgotten Password and Reset Question Answers

S7-P1 Sign In

Shape140

Please see S1-P1 for description of changes.

S7-P3 - Forgot Password_Grandfathered User_ Verify Identity

Shape141

Removed steps (03/21/16)

S7-P4 - Forgot Password_Grandfathered User_Provide Answers

Shape142

Removed Steps (03/21/16)

Removed Previous button on 12/02/2015.

S7-P5 - Forgot Password - Send Temporary Password

No changes in this release.

S7-P6 - Email Confirmation

No changes in this release.

S7-P9 - Provide Cell Phone Number_ Grandfathered User_ Forgot Password

Shape144

Removed steps (03/21/16)

Shape147 Shape148 Shape145 Shape149 Shape150 Shape146

Changed wording

Changed “Security Features FAQ” to “Security Feature FAQ” on 2/22/2016.

Added container

Added warning notice. Revised on 11/19/2015. Removed “For your protection,” on 12/17/2015.

Changed wording

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/16/15.

Shape152 Shape153 Shape151

Removed Previous button on 12/02/2015.

Added text on 11/19/2015.

Removed “Why?” link on 1/13/2016.

S7-P10 - Enter Texted Security Code_Grandfathered User_Forgot Password

Shape154 Shape155

Removed steps (03/21/16)

Removed “SMS” from 2^nd bullet on 12/17/2015.

S7-P11 - Update Password_Grandfathered User

Shape157 Shape158 Shape156

Removed steps (03/21/16)

Removed Previous button on 12/02/2015.

Corrected capitalization on Step 2 on 12/17/2015.

S7-P12 - Confirmation of Password Change

Shape159

Modified confirmation message

Scenario 8: Login Happy Path (All Users)

S8-P1 Sign In

Shape160

Please see S1-P1 for description of changes.

S8-P2 Verify Cell Phone Number

Shape161

Please see S2-P11 for changes.

S8-P3 Enter Texted Security Code

S8-P4 my Social Security Terms of Service

Added revised language: cell phone. 4/20/16
Finish Setting Up Account Terms of Service

Added on 4/20/2016

my Social Security - Security Settings

Standard Account

Standard Account (No Longer Using Extra Security)

Shape164 Shape163

Added new confirmation message (03/21/16)

Enhanced (Pending) Account

Enhanced Account

Deactivate Account

Added on 4/20/2016.

Disable Extra Security (DES)

Added on 4/20/2016

Shape165

Modified language: Added “cell phone” to banner. 4/20/16

Modified language: Added “cell phone” to banner. 4/20/16
Disable Extra Security Confirmation (DESCM)

Added on 4/20/2016

Cancel Extra Security Confirmation (CESCC)

Added on 4/20/2016

Shape167

Modified language: Added “cell phone” to banner. 4/20/16

Upgrade Code Temporary Lockout (ERRUCT)

Added on 4/20/2016

Help Pages

Security Feature FAQ

Shape168

On 2/22/2016:

Changed container title from “New Security Features” to “New Security Feature”.
Changed first sentence from “my Social Security has…” to “The Social Security Administration has…”
Changed second sentence from “This … my Social Security account…” to “This … personal my Social Security account…”

Privacy and Security Questions

Added on 4/20/2016.

Shape169

Revised language. 4/21/16

Privacy and Security Questions (HPS)

Added on 4/20/16

Shape170

Revised language 4/20/16

Shape171

Revised language 4/21/16

Shape172

Revised language 4/20/16

How Does This Work? (HDTW)

Added on 4/20/2016.

Shape173

Revised language 4/21/16

Show Me How It Works (HSMHTW)

Added on 4/20/2016.

Shape174 Shape175

Removed outdated phone image. 4/20/16

Revised text. 4/20/16

File Type	application/vnd.openxmlformats-officedocument.wordprocessingml.document
Author	Fujitsu
File Modified	0000-00-00
File Created	2021-01-23

Internet Requestors

SSA's Public Credentialing and Authentication Process

Draft MFA Public Screen Package_by Scenario_04212016