Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form NRC Form 840 Customer Satisfaction Surveys: Course Feedback Form, Alternate Dispute Resolution Program Participants, Public Document Room Users, FOIA Users Form	New
NRC Form 671 Generic submission template.pdf Supplementary Document	2016-12-01
3150-0217 FINAL supporting statement Part B.docx Supporting Statement B	2016-12-01
3150-0217 FINAL supporting statement Part A.docx Supporting Statement A	2016-12-01

IC Document Collections

IC ID	Document Title	Status
235906	Helpful Applied Cyber Knowledge (HACK) event feedback survey 2019 Other-Feedback survey	New
234600	2019 Regulatory Information Conference Electronic Feedback Form Other-Online survey	New
231374	Cybersecurity Classroom Training Evaluation Other-online survey	New
229846	Information System Security Officer (ISSO) Forum Attendee Survey Other-survey	New
226937	Helpful Applied Cyber Knowledge (HACK) Attendee Survey Other-online survey	New
225482	Regulatory Information Conference 2017 feedback forms Other-survey	New
225328	NRC Form 659, Public Meeting Feedback Form Other-online feedback form	New
225203	Customer satisfaction surveys: Regulatory Information Conference Feedback Forms, IMPEP surveys, and Acquisition 360 survey Other-survey	New
225022	Customer Satisfaction Surveys: Course Feedback Form, Alternate Dispute Resolution Program Participants, Public Document Room Users, FOIA Users Form	New

ICR Details

OMB Control No: 3150-0217	ICR Reference No: 201612-3150-001
Status: Historical Active	Previous ICR Reference No: 201312-3150-004
Agency/Subagency: NRC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/28/2016
	Date Received in OIRA: 12/01/2016
Terms of Clearance: OMB approves this collection for a period of three years. NRC is reminded not to exceed the approved annual burden hours. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2019	36 Months From Approved	01/31/2017
Responses	4,200	0	17,170
Time Burden (Hours)	1,088	0	8,935
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 49839	07/22/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 79530	11/14/2016
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 9

IC Title	Form No.	Form Name
Regulatory Information Conference 2017 feedback forms
Helpful Applied Cyber Knowledge (HACK) Attendee Survey
Helpful Applied Cyber Knowledge (HACK) event feedback survey 2019
Customer satisfaction surveys: Regulatory Information Conference Feedback Forms, IMPEP surveys, and Acquisition 360 survey
Customer Satisfaction Surveys: Course Feedback Form, Alternate Dispute Resolution Program Participants, Public Document Room Users, FOIA Users	NRC Form 840, NRC Form 787	Non-NRC Participant Course Feedback Form ,   FOIA User Feedback Form
NRC Form 659, Public Meeting Feedback Form	NRC Form 659	Public Meeting Feedback Form
Information System Security Officer (ISSO) Forum Attendee Survey
2019 Regulatory Information Conference Electronic Feedback Form
Cybersecurity Classroom Training Evaluation

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	4,200	17,170	0	0	-12,970	0
Annual Time Burden (Hours)	1,088	8,935	0	0	-7,847	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The burden estimate decreased from 8,935 hours and 17,170 responses to 1,087.5 hours and 4,200 responses, a decrease of 7,847.5 hours and 12,970.0 responses. The burden was adjusted downward based on agency plans for the upcoming clearance period. NRC program offices were surveyed regarding their intention to use customer feedback collections during the next three years. This feedback was used to develop estimates of the number of anticipated activities and associated burden. In addition, the revised estimate is consistent with the actual burden used on this generic clearance during the past three years (735 hours and 4,484 responses.)

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Annual Cost to Federal Government: $215,500

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/01/2016

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