Customer Satisfaction Surveys: Course Feedback Form, Alternate Dispute Resolution Program Participants, Public Document Room Users, FOIA Users

Nuclear Regulatory Commission

Office of Enforcement’s Alternate Dispute Resolution (ADR) Program

Participant Questionnaire

Please help us assess the NRC’s ADR Program by:

1. Answering the following questions and

2. Returning this questionnaire to the: NRC Office of Enforcement’s ADR Program, [email protected].

Questions? Please contact Nicole Coleman, 301-287-9007

Check the appropriate box that best answers each question.

1. Select the point in the process that you entered into ADR.

□ Early ADR

□ Enforcement ADR (Prior to a predecisional enforcement conference)

□ Post Enforcement Action□

2. What was your role in this case?

□ Employee (current/former/prospective)

□ Licensee/Contractor (current/former/prospective)

□ Representative for Employee

□ Representative for Licensee/Contractor

□ Other (Please specify: ___________________)

3. Were you represented by legal counsel? □ YES □ NO

4. Have you participated in mediations prior to this one? □ YES □ NO

5. This case: □ Settled □ Did not settled

Turn page to complete questionnaire.

OMB NO. 3150-0217 EXPIRES: January 31, 2017

The estimated burden to respond to this voluntary information collection is 5 minutes. The information provided will be used to determine areas of improvement for the ADR program. If a means used to impose an information collection does not display a currently valid OMB control number, the NRC may not conduct or sponsor, and a person not required to respond to, the information collection.

6. How satisfied were you with: (CHECK APPROPRIATE BOX)

I. Case Management Process
	Unsatisfied	Neutral	Satisfied
The time it took to resolve the concern.	□	□	□
The effectiveness of case administration and scheduling.	□	□	□
The amount of aid and respect given by the program administrator.	□	□	□
The program administrator’s performance overall.	□	□	□
II. Mediator’s Performance
	Unsatisfied	Neutral	Satisfied
The neutrality of the mediator (Did they remain impartial throughout the process?)	□	□	□
The tone the mediator established and maintained during the process.	□	□	□
The mediator’s performance overall.	□	□	□
III. Mediation Session and Process
	Unsatisfied	Neutral	Satisfied
The resolution of your concerns.	□	□	□
The fairness of the mediation process.	□	□	□
The opportunity to share your views on the matter.	□	□	□
The control you had over the outcome.	□	□	□
Would you use the ADR process in the future?	□ Yes	□ No	□ Possibly
Do you have any suggestions to help the mediator and/or program administrator improve their performance?
Do you have any general comments that would assist the NRC in improving its ADR program?

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