Telephone survey

APPENDIX B: RAD Implementation Telephone Survey Instrument(s)

RENTAL ASSISTANCE DEMONSTRATION (RAD)

DRAFT PHA PARTICIPANT TELEPHONE INTERVIEW INSTRUMENT

For RAD Projects

PHA Name: [prefilled] ________________________________________

Project ID Number: [prefilled] __________________________________

Key Respondent(s): [prefilled] __________________________________

Date of Interview: [prefilled] __________________________________

Evaluation Team Interviewers: [prefilled] ________________________

1. Why did you apply for the RAD program? ___________________________________________

______________________________________________________________________________

2. In your opinion, what are the advantages and disadvantages (if any) of the RAD program?

______________________________________________________________________________

3. What other public housing programs have you used or would have used, if not for RAD?

______________________________________________________________________________

4. If you had to do it again, would you still apply for RAD? Yes _____ No _____

5. What, if anything, would you like to change about RAD to make it better? __________________ ______________________________________________________________________________

6. Did you select one or more properties for RAD? What factors influenced the PHA to select certain properties for conversion rather than others in their portfolio? ______________________

______________________________________________________________________________

7. Were there any other options open to you to continue to provide safe, decent, affordable housing? Yes _____ No ______ If yes, which? ________________________________________

______________________________________________________________________________

8. What factors influenced you to apply for PBV or PBRA? PBV _____ PBRA _____ ______________________________________________________________________________

______________________________________________________________________________

9. Were there any procedures in the RAD application process that presented significant barriers? Yes _____ No _____ If yes, which? __________________________________

______________________________________________________________________________

10. Was the PHA equipped to undertake the RAD process by itself, or did you hire consultants?

______________________________________________________________________________

11. If you have used other public housing programs to fund improvements, how does the RAD program compare? ______________________________________________________________

12. Was the RAD program useful? Yes _____ No _____

13. Do you believe that the public housing projects could be better served by removing the current statutory guidelines that dictate a 60,000-unit cap? Yes _____ No _____

14. What does the PHA believe are the key factors necessary to successfully convert to RAD?

______________________________________________________________________________

15. On a scale of 1 to 10 (1 being worst, 10 being best), how would the PHA rate the implementation (conversion) process to RAD? _____

16. Were all initial RAD application renovations completed? Yes _____ No _____

If not, what was not completed and why? _____________________________________________

______________________________________________________________________________

17. What mechanisms did the PHA employ to ensure completion of initial RAD goals? ___________

______________________________________________________________________________

18. Were any changes made throughout the RAD conversion process to ensure completion of the initial RAD goals? Yes _____ No _____ If yes, what changes were made? ____________

______________________________________________________________________________

19. What was the most difficult aspect of completing the RAD conversion? ____________________

______________________________________________________________________________

20. What was the easiest aspect of completing the RAD conversion? __________________________

______________________________________________________________________________

21. What changes would you recommend HUD make to the RAD conversion process? ___________

______________________________________________________________________________

How would these changes impact the implementation of RAD?

______________________________________________________________________________

22. If nothing changed about the RAD program, would you convert additional property to RAD?

Yes _____ No _____ If yes, why? __________________________________________ If no, why not?

______________________________________________________________________________

23. Would you recommend another PHA convert its properties to RAD? Yes _____ No _____

If yes, what advice would you give them?

______________________________________________________________________________

If no, why not?

______________________________________________________________________________

24. Now that you have converted to RAD, do you have any concerns about operating your property? Yes _____ No _____ If yes, what are your concerns? __________________________

______________________________________________________________________________

Thank you for taking the time to talk with us. Your input will be very helpful.

RENTAL ASSISTANCE DEMONSTRATION (RAD)

DRAFT PHA PARTICIPANT TELEPHONE INTERVIEW INSTRUMENT

For Non-RAD Projects

PHA Name: [prefilled] ________________________________________

Project ID Number: [prefilled] __________________________________

Key Respondent(s): [prefilled] __________________________________

Date of Interview: [prefilled] __________________________________

Evaluation Team Interviewers: [prefilled] ________________________

1. Why did you not take advantage of the RAD program? __________________________________

______________________________________________________________________________

2. In your opinion, what are the advantages and disadvantages (if any) of the RAD program?

______________________________________________________________________________

3. What other public housing programs have you used? ____________________________________

4. Please describe your experience. ___________________________________________________

5. Would you apply for the RAD program in the future? Yes _____ No _____

If so, why? _____________________________________________________________________

If not, why not? _________________________________________________________________

6. What, if anything, do you believe HUD needs to change about RAD to make it better? _________

______________________________________________________________________________

If these changes were made, would you apply for RAD? Yes _____ No _____

7. How do you intend to address your immediate (<1 year), short-term (2–5 years), and long-term (5–20 years) capital needs? ________________________________________________________

______________________________________________________________________________

If this PHA is from a state where no applications for RAD were submitted, the following question applies:

8. Why do you think/believe no PHA from your state submitted an application for RAD? ________

______________________________________________________________________________

Thank you for taking the time to talk with us. Your input will be very helpful.

RENTAL ASSISTANCE DEMONSTRATION (RAD)

DRAFT PHA PARTICIPANT TELEPHONE INTERVIEW INSTRUMENT

For Post-RAD Converted Projects

PHA Name: [prefilled] ________________________________________

Project ID Number: [prefilled] __________________________________

Key Respondent(s): [prefilled] __________________________________

Date of Interview: [prefilled] ____________

Evaluation Team Interviewers: [prefilled] ________________________

1. Were all initial RAD application renovations completed? Yes _____ No _____

If not, what was not completed and why? _____________________________________________

______________________________________________________________________________

2. What mechanisms did the PHA employ to ensure completion of initial RAD goals? ______________________________________________________________________________

3. Were any changes made throughout the RAD conversion process to ensure completion of the initial RAD goals? Yes _____ No _____

If yes, what changes were made, and why were changes made? ___________________________

______________________________________________________________________________

4. What was the most difficult aspect of completing the RAD conversion? ____________________

______________________________________________________________________________

5. What was the easiest aspect of completing the RAD conversion? __________________________

______________________________________________________________________________

6. What changes would you recommend HUD make to the RAD conversion process? ___________

______________________________________________________________________________

How would these changes impact the implementation of RAD? ______________________________________________________________________________

7. If nothing changed about the RAD program, would you convert additional property to RAD?

Yes _____ No _____ If yes, why? ___________________________________

If no, why not? _________________________________________________________________

8. Would you recommend another PHA convert its properties to RAD? Yes _____ No _____

If yes, what advice would you give them? If no, why not? _______________________________

______________________________________________________________________________

9. Now that you have converted to RAD, do you have any concerns about operating your property? Yes _____ No _____ If yes, what are they? ____________________________ ______________________________________________________________________________

Thank you for taking the time to talk with us. Your input will be very helpful.

RENTAL ASSISTANCE DEMONSTRATION (RAD)

DRAFT PHA PARTICIPANT TELEPHONE INTERVIEW INSTRUMENT

For RAD PHAs That Fall Out of the Conversion Process

PHA Name: [prefilled] ________________________________________

Project ID Number: [prefilled] __________________________________

Key Respondent(s): [prefilled] __________________________________

Date of Interview: [prefilled] ____________

Evaluation Team Interviewers: [prefilled] ________________________

1. At what stage in the process did the property fall out of the RAD process? __________________

______________________________________________________________________________

2. Why did the property fall out of the RAD process? _____________________________________

3. What factors led to/caused the property to fall out? _____________________________________

4. Would the PHA apply again to the RAD program with the same property?

Yes _____ No _____

If yes, what would the PHA do differently in implementing RAD? ______________________________________________________________________________

5. Would the PHA recommend HUD change anything about the RAD process as a result of the fall-out? __________________________________________________________________________

6. What efforts were made to prevent fall-out by the PHA, HUD Program Office, and HUD Field Office? ________________________________________________________________________

7. Would the HUD Field Office support/recommend this PHA again for RAD submission and CHAP award? Yes _____ No _____

8. Would it recommend the PHA make any changes in its implementation of RAD? ______________________________________________________________________________

9. Would the HUD program office grant a CHAP award to this PHA or property again?

Yes _____ No _____ If not, why? __________________________________________

If so, what would the HUD program office advise needs to be different about their implementation of RAD? _________________________________________________________

10. On a scale of 1 to 10 (1 being worst, 10 being best), how would the PHA rate the implementation (conversion) process to RAD? _____

Thank you for taking the time to talk with us. Your input will be very helpful.

Page 12 – Appendix B