Veterinary Services National Import Export Services Customer Service Survey Project

Forms and Documents

Document Name	Status
Form VS 1-10S (Spanish) Customer Service Survey - State, Local, or Tribal Government Form	Modified
Form VS 1-10S (Spanish) Customer Service Survey - Private Sector Form	Modified
2017 APHIS 79 - 0334.xls Supplementary Document	2017-02-24
2017 APHIS 71 - 0334.xls Supplementary Document	2017-02-24
2017 SS 0334 part B.docx Supporting Statement B	2017-02-24
2017 SS 0334 part A update.docx Supporting Statement A	2017-02-24

IC Document Collections

IC ID	Document Title	Status
209195	Customer Service Survey - Non-Responses - State Other-Place Holder	Modified
209194	Customer Service Survey - Non-Responses - Individuals/Households Other-Place Holder	Modified
183425	Customer Service Survey - Non-Responses - Priviate Sector Other-Place holder	Modified
183424	Customer Service Survey - State, Local, or Tribal Government Form	Modified
183423	Customer Service Survey - Private Sector Form	Modified
183422	Customer Service Survey - Individuals or Households Other-Web survey	Modified

ICR Details

OMB Control No: 0579-0334	ICR Reference No: 201702-0579-006
Status: Historical Active	Previous ICR Reference No: 201309-0579-005
Agency/Subagency: USDA/APHIS	Agency Tracking No: 0579-0334
Title: Veterinary Services National Import Export Services Customer Service Survey Project
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 05/01/2017
	Date Received in OIRA: 02/27/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2020	36 Months From Approved	04/30/2017
Responses	19,851	0	5,000
Time Burden (Hours)	760	0	248
Cost Burden (Dollars)	0	0	0

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Abstract: This form will be used to solicit information from the general public who utilize the business services and animal programs administered by the USDA, APHIS, VS.

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Authorizing Statute(s): US Code: 7 USC 8301 Name of Law: The Animal Health Protection Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 246	12/22/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 11894	02/27/2017
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
Customer Service Survey - Non-Responses - Individuals/Households
Customer Service Survey - Non-Responses - State
Customer Service Survey - Private Sector	VS 1-10S (Spanish), VS 1-10	INSPECCION de SERVICIO DE ATENCION AL CLIENTE ,   Customer Service Survey
Customer Service Survey - State, Local, or Tribal Government	VS 1-10, VS 1-10S (Spanish)	INSPECCION de SERVICIO DE ATENCION AL CLIENTE ,   Customer Service Survey
Customer Service Survey - Non-Responses - Priviate Sector
Customer Service Survey - Individuals or Households	VS 1-10, VS 1-10S (Spanish)	Customer Service Survey ,   INSPECCION de SERVICIO DE ATENCION AL CLIENTE

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	19,851	5,000	0	14,851	0	0
Annual Time Burden (Hours)	760	248	0	512	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is a program increase of +15,000 respondents and +14,851 responses resulting in an increase of +512 total burden hours. The changes made during this renewal includes increasing the number of locations soliciting responses from approximately 6-8 to approximately 27, to account for all VS Animal Import Centers and air and sea ports. However, APHIS reduced the anticipated response rate from 50 percent to 33 percent to better reflect actual returns.

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Annual Cost to Federal Government: $51,867

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/27/2017

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