TWIC Enrollment with Pre-Enrollment

Workstation
User Interface Mock-Up Appendix

Revision History
Release Version
R8

Date
6/21/13

Contents
Revision History .............................................................................................................................................................................................1
I. Enrollment (Normal Workflow) ...................................................................................................................................................................2
II. Enrollment (Alternate UIs) ........................................................................................................................................................................ 30
III. Replace Card ........................................................................................................................................................................................... 51
IV. Admin..................................................................................................................................................................................................... 63

1

I. Enrollment (Normal Workflow)
Customer Search

2

Enter Customer Information

3

Select Program and Service – Enroll

4

Determine Citizenship

5

Determine Required Documents

6

Scan Required Documents/Documents Accepted

7

Calculate Fee

8

Enter Payment Method

9

Payment Accepted

10

Answer Personal Questions

11

Enter Personal Information

12

Enter Mailing Address

13

Enter Employer Information

14

Capture Fingerprints – Prints 2-5

15

Fingerprints Accepted – Prints 2-5

16

Capture Fingerprints – Prints 1 and 6 (Thumbs)

17

Fingerprints Accepted – Prints 1 and 6 (Thumbs)

18

Capture Fingerprints – Prints 7-9

19

Fingerprints Accepted – Prints 7-9

20

Capture Face

21

Face Accepted

22

Disclosures (Screen 1 of 3) – Acknowledgments

23

Disclosures (Screen 2 of 3) – Acknowledgments

24

Disclosures (Screen 3 of 3) – Criminal History

25

Disclosure Signature Accepted

26

Search/Choose Pickup Location

27

Submit Enrollment – Access Agent Card/Verify TA Fingerprint

28

Submit Enrollment – Receipt

29

II. Enrollment (Alternate UIs)
1a: Alternate Prove Identity Documents – Canadian Citizen Example

30

1b: Alternate Prove Identity Documents – Mexican Citizen Example

31

1c: Alternate Prove Identity Documents – Fast Card Combination

32

1d: Alternate Prove Identity Documents – Scan Fast Card

33

1e: Alternate Prove Identity Documents – Scan Visa with Notice

34

2a: Alternate Addresses – Residential Address
(Appears only if TW answers “No” to “Is your mailing address the same as your residential address?”)

35

2b: Alternate Addresses – Previous Address

(Appears only if TW answers “No” to “Have you lived at your current residential address for more than five (5)
years?”)

36

3a: Determine Fee – Valid Coupon

37

3b: Determine Fee – Invalid Coupon

38

4: Alternate Payment – Check

39

5: Alternate Biographics – Alien Registration Number (ARN)

40

6a: Alternate Fingerprint – Bandaged Finger

41

6b: Alternate Fingerprint – Split Fingers for Large Hands

42

6c: Alternate Fingerprint – Capture Fail

43

7a: Miscellaneous Alternate – Verification Fail

44

7b: Miscellaneous Alternate – All Tray Icons

1:

Pending jobs

2:

Disconnected

3:

Alerts (See 7c.)

4:

Bomgar connection (technical help desk)

5:

Preferred Language toggle

1

2

3

4

5

45

7c: Miscellaneous Alternate – Alerts

3

46

8a: Miscellaneous Modal – Exit

47

8b: Miscellaneous Modal – Pending Transactions

48

8c: Miscellaneous Modal – Processing TA TWIC Card

49

8d: Miscellaneous Modal – Prove Identity Conflict

50

III. Replace Card
Customer Search

51

Enter Customer Information

52

Select Program and Service – Replace Card

53

Select Reason/Calculate Fee

54

Enter Payment Method/Payment Accepted

55

Search/Choose Pickup Location

56

Submit Card Replacement – Receipt

57

Card Replacement Modal – Customer Ineligible

58

Card Replacement Modal – Unable to Locate Applicant

59

Card Replacement Modal – Unable to Determine Eligibility

60

Card Replacement Modal – Server Error

61

Card Replacement Modal – Unexpected Error

62

IV. Admin
1a: Select Admin

63

1b: Configure Workstation

64

2a: Production Mode

65

2b: Select Workstation Location

66

3a: Training Mode

67

2c: Training Mode

68