60-day FRN

60-Day FRN 2900-0770.pdf

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NCA, VBA, VHA)

60-day FRN

OMB: 2900-0770

Document [pdf]
Download: pdf | pdf
Federal Register / Vol. 82, No. 83 / Tuesday, May 2, 2017 / Notices
Office, 1500 Pennsylvania Avenue NW.,
Room 1224, Washington, DC 20220.
Attn: Eric Berger. Comments sent via
facsimile and email will not be
accepted.
Additional Instructions. All
comments received, including
attachments and other supporting
materials, will be made available to the
public. Do not include any personally
identifiable information (such as Social
Security number, name, address, or
other contact information) or any other
information in your comment or
supporting materials that you do not
want publicly disclosed. Treasury will
make comments available for public
inspection and copying on
www.regulations.gov or upon request.
Comments posted on the Internet can be
retrieved by most Internet search
engines.
For
information regarding the application
from the SWORCC Pension Plan, please
contact Treasury at (202) 622–1534 (not
a toll-free number).

FOR FURTHER INFORMATION CONTACT:

The
Multiemployer Pension Reform Act of
2014 (MPRA) amended the Internal
Revenue Code to permit a
multiemployer plan that is projected to
have insufficient funds to reduce
pension benefits payable to participants
and beneficiaries if certain conditions
are satisfied. In order to reduce benefits,
the plan sponsor is required to submit
an application to the Secretary of the
Treasury, which Treasury, in
consultation with the Pension Benefit
Guaranty Corporation (PBGC) and the
Department of Labor, is required to
approve or deny.
On March 30, 2017, the Board of
Trustees of the SWORCC Pension Plan
submitted an application for approval to
reduce benefits under the plan. As
required by MPRA, that application has
been published on Treasury’s Web site
at https://auth.treasury.gov/services/
Pages/Plan-Applications.aspx. Treasury
is publishing this notice in the Federal
Register, in consultation with the PBGC
and the Department of Labor, to solicit
public comments on all aspects of the
SWORCC Pension Plan application.
Comments are requested from
interested parties, including
participants and beneficiaries, employee
organizations, and contributing
employers of the SWORCC Pension
Plan. Consideration will be given to any
comments that are timely received by
Treasury.

sradovich on DSK3GMQ082PROD with NOTICES

SUPPLEMENTARY INFORMATION:

VerDate Sep<11>2014

16:36 May 01, 2017

Jkt 241001

Dated: April 26, 2017.
Robert J. Neis,
Benefits Tax Counsel, Office of Tax Policy.
[FR Doc. 2017–08922 Filed 4–28–17; 11:15 am]
BILLING CODE 4810–25–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0770]

Agency Information Collection
Activity: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery
The Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:

The Department of Veterans
Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of a currently approved
collection, and allow 60 days for public
comment in response to the notice.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before July 3, 2017.
ADDRESSES: Submit written comments
on the collection of information through
Federal Docket Management System
(FDMS) at www.Regulations.gov or to
Cynthia Harvey-Pryor (005R1B),
Department of Veterans Affairs, 810
Vermont Avenue NW., Washington, DC
20420 or email to [email protected]. Please refer to ‘‘OMB
Control No. 2900–0770’’ in any
correspondence. During the comment
period, comments may be viewed online
through FDMS.
FOR FURTHER INFORMATION CONTACT:
Cynthia Harvey-Pryor at (202) 461–
5870.
SUMMARY:

Under the
PRA of 1995, Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VA’s
functions, including whether the

SUPPLEMENTARY INFORMATION:

PO 00000

Frm 00080

Fmt 4703

Sfmt 4703

20535

information will have practical utility;
(2) the accuracy of VA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Authority: Public Law 104–13; 44
U.S.C. 3501–3501.
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
OMB Control Number: 2900–0770.
Type of Review: Revision of a
currently approved collection.
Abstract: The proposed information
collection activity provides a means to
garner qualitative customer and
stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. By
qualitative feedback we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable.
The Agency will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per

E:\FR\FM\02MYN1.SGM

02MYN1

20536

Federal Register / Vol. 82, No. 83 / Tuesday, May 2, 2017 / Notices

sradovich on DSK3GMQ082PROD with NOTICES

respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are
noncontroversial and do not raise issues
of concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency;
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance provides useful information,
but it does not yield data that can be
generalized to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses

VerDate Sep<11>2014

16:36 May 01, 2017

Jkt 241001

require more rigorous designs that
address: The target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential
nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Annual Burden: 214,167
hours.
Customer Satisfaction Surveys:
66,667.
Focus Groups: 30,000.
Customer Comment Cards: 5,000.
Small Discussion Groups: 2,500.
Cognitive Laboratory Studies: 30,000.
Qualitative Customer Satisfaction
Surveys: 37,500.

PO 00000

Frm 00081

Fmt 4703

Sfmt 9990

In-Person Observation Testing: 5,000.
Patient Surveys: 37,500.
Estimated Average Burden per
Respondent:
Customer Satisfaction Surveys: 40
minutes.
Focus Groups: 60 minutes.
Customer Comment Cards: 30
minutes.
Small Discussion Groups: 30 minutes.
Cognitive Laboratory Studies: 60
minutes.
Qualitative Customer Satisfaction
Surveys: 30 minutes.
In-Person Observation Testing: 30
minutes.
Patient Surveys: 30 minutes.
Frequency of Response: Once.
Estimated Number of Respondents:
335,000.
Customer Satisfaction Surveys:
100,000.
Focus Groups: 30,000.
Customer Comment Cards: 10,000.
Small Discussion Groups: 5,000.
Cognitive Laboratory Studies: 30,000.
Qualitative Customer Satisfaction
Surveys: 75,000.
In-Person Observation Testing:
10,000.
Patient Surveys: 75,000.
By direction of the Secretary.
Cynthia Harvey-Pryor,
Department Clearance Officer, Enterprise
Records Service, Office of Quality and
Compliance, Department of Veterans Affairs.
[FR Doc. 2017–08841 Filed 5–1–17; 8:45 am]
BILLING CODE 8320–01–P

E:\FR\FM\02MYN1.SGM

02MYN1


File Typeapplication/pdf
File TitleVA-2017-VACO-0001-0105.pdf
Authorvacoharvec
File Modified2017-07-26
File Created2017-07-26

© 2024 OMB.report | Privacy Policy