Approved consistent with the understanding that individual customer service GenICs submitted under this pathway will include all instruments and a request memo describing the details of the collection. Complete justifications for any incentives offered will be provided in any GenIC submissions.
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
06/30/2020
36 Months From Approved
15,735
0
0
5,733
0
0
0
0
0
The primary use for information gathered through this clearance is to allow voluntary partner and customer surveys to identify strengths and areas for improvement in current policies, programs, operations and services provided by OER/OD/NIH and the other components of the NIH that support and promote research conducted by the extramural scientific community to benefit the Nationâs health. Obtaining information about the satisfaction of partners and customers is consistent with EO 12862, as well as a good business practice.
EO: EO 12862 Name/Subject of EO: Customer Satisfaction
We are reinstating this collection to show an increase in the annual burden hours (291 additional hours) and a decrease in the annual number of respondents (875 fewer) from the previously approved collection. Planned qualitative studies requiring a longer duration resulted in a slight increase in the burden hours. The number of respondents was decreased based upon the number of respondents in the previous extension.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.