60 Day FRN

Published 60 Day FRN .pdf

Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys

60 Day FRN

OMB: 1660-0143

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Federal Register / Vol. 82, No. 19 / Tuesday, January 31, 2017 / Notices

93.846-93.878, 93.892, 93.893, National
Institutes of Health, HHS)
Dated: January 25, 2017.
Natasha M. Copeland,
Program Analyst, Office of Federal Advisory
Committee Policy.
[FR Doc. 2017–01986 Filed 1–30–17; 8:45 am]
BILLING CODE 4140–01–P

DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2016–0033; OMB No.
1660–NW102]

Agency Information Collection
Activities: Proposed Collection;
Comment Request; Federal Emergency
Management Agency Individual
Assistance Customer Satisfaction
Surveys
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:

The Federal Emergency
Management Agency (FEMA), as part of
its continuing effort to reduce
paperwork and respondent burden,
invites the general public and other
Federal agencies to take this
opportunity to comment on a new
collection of surveys that replaces two
unexpired collections. In accordance
with the Paperwork Reduction Act of
1995, this notice seeks comments
concerning the collection of Individual
Assistance customer satisfaction survey
responses and information for
assessment and improvement of the
delivery of disaster assistance to
individuals and households.
DATES: Comments must be submitted on
or before April 3, 2017.
ADDRESSES: To avoid duplicate
submissions to the docket, please use
only one of the following means to
submit comments:
(1) Online. Submit comments at
www.regulations.gov under Docket ID
FEMA–2016–0033. Follow the
instructions for submitting comments.
(2) Mail. Submit written comments to
Docket Manager, Office of Chief
Counsel, DHS/FEMA, 500 C Street SW.,
Room 8NE, Washington, DC 20472–
3100.
All submissions received must
include the agency name and Docket ID.
Regardless of the method used for
submitting comments or material, all
submissions will be posted, without
change, to the Federal eRulemaking
Portal at http://www.regulations.gov,

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SUMMARY:

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and will include any personal
information you provide. Therefore,
submitting this information makes it
public. You may wish to read the
Privacy Act notice that is available via
the link in the footer of
www.regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Jessica Guillory, Statistician, Customer
Survey & Analysis Section, Recovery
Directorate, FEMA at Jessica.Guillory@
fema.dhs.gov. You may contact the
Records Management Division for
copies of the proposed collection of
information at email address: FEMAInformation-Collections-Management@
fema.dhs.gov.
SUPPLEMENTARY INFORMATION: This
collection is in accordance with
Executive Order 12862 and 13571
requiring all Federal agencies to survey
customers to determine the kind and
quality of services they want and their
level of satisfaction with existing
services. The Government Performance
and Results Act (GPRA) requires
agencies to set missions and goals and
measure performance against them and
the GPRA Modernization Act of 2010
requires quarterly performance
assessments of government programs for
the purposes of assessing agency
performance and improvement. FEMA
will fulfill these requirements by
collecting customer satisfaction program
information through surveys of the
Recovery Directorate’s external
customers.
Collection of information
Title: Federal Emergency Management
Agency Individual Assistance Customer
Satisfaction Surveys.
Type of Information Collection: New
Collection.
OMB Number: 1660–NW102.
FEMA Forms: FEMA Form 519–0–37,
Initial Survey—Electronic; FEMA Form
519–0–36, Initial Survey—Phone; FEMA
Form 519–0–39, Contact Survey—
Electronic; FEMA Form 519–0–38,
Contact Survey—Phone; FEMA Form
519–0–41, Assessment Survey—
Electronic; FEMA Form 519–0–40,
Assessment Survey—Phone.
Abstract: Federal agencies are
required to survey their customers to
determine the kind and quality of
services customers want and their level
of satisfaction with those services.
Analysis from the survey is used to
measure FEMA’s survivor-centric
mission of being accessible, simple,
timely, and effective in meeting the
needs of survivors.
Affected Public: Individuals and
Households.
Number of Respondents: 24,096.

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Number of Responses: 24,096.
Estimated Total Annual Burden
Hours: 8,095.
Estimated Cost: The estimated annual
non-labor cost to respondents for
expenditures on training, travel, and
other resources is 31,104.00. There are
no annual start-up or capital costs. The
cost to the Federal Government is
$1,766,288.36.
Comments
Comments may be submitted as
indicated in the ADDRESSES caption
above. Comments are solicited to (a)
evaluate whether the proposed data
collection is necessary for the proper
performance of the agency, including
whether the information shall have
practical utility; (b) evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(c) enhance the quality, utility, and
clarity of the information to be
collected; and (d) minimize the burden
of the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.
Dated: January 17, 2017.
Richard W. Mattison,
Records Management Program Chief, Mission
Support, Federal Emergency Management
Agency, Department of Homeland Security.
[FR Doc. 2017–01994 Filed 1–30–17; 8:45 am]
BILLING CODE 9111–23–P

DEPARTMENT OF HOUSING AND
URBAN DEVELOPMENT
[Docket No. FR–5997–N–02]

30-Day Notice of Proposed Information
Collection: Management Certifications
and Management Entity Profile
Office of the Chief Information
Officer, HUD.
ACTION: Notice.
AGENCY:

HUD is seeking approval from
the Office of Management and Budget
(OMB) for the information collection
described below. In accordance with the
Paperwork Reduction Act, HUD is
requesting comment from all interested
parties on the proposed collection of
information. The purpose of this notice
is to allow for 30 days of public
comment.
DATES: Comments Due Date: March 2,
2017.
SUMMARY:

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