OMB control number

Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys

OMB 1660-0143 · DHS/FEMA.

OMB 1660-0143

Federal Agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. Analysis from the survey is used to measure whether FEMA is meeting its mission of being accessible, timely, and effective when it comes to meeting the needs of disaster survivors.

The latest form for Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys expires 2026-06-30 and is listed under ICR 202305-1660-006.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
Document	Type
Form FEMA Form FF-104-F Assessment Survey - Electronic	Form and Instruction
Form FEMA Form FF-104-F Assessment Survey - Phone	Form and Instruction
Form FEMA Form FF-104-F Contact Survey - Electronic	Form and Instruction
Form FEMA Form FF-104-F Contact Survey - Phone	Form and Instruction
Form FEMA Form FF-104-F Initial Survey - Electronic	Form and Instruction
Form FEMA Form FF-104-F Initial Survey - Phone	Form and Instruction
1660-0143 - Supporting Statement B - 2023 02 23 clean.docx	Supporting Statement B
1660-0143 - Supporting Statement A - 2023 02 23 clean.docx	Supporting Statement A
privacy-pia-fema-csas-february2014_0.pdf	Supplementary Document
SORN-DHS 008 Disaster Recovery Assistance Files System of Records 4-30-2013.pdf	Supplementary Document
1660-0143 - Published 30-Day BRI Revision FRN - 2023 02 22.pdf	Supplementary Document
1660-0143 - Published 60-Day BRI Revision FRN.pdf	Supplementary Document
Sandy Recovery Improvement Act of 2013 P.L. 113-2.pdf	Supplementary Document
Memorandum of March 1995, Improving Customer Service .pdf	Supplementary Document
GPRA Modernization Act 2010 1-5-2010.pdf	Supplementary Document
GPRA 1993 PL103_62.pdf	Supplementary Document
FEMA 44 CFR 206.101-IA-IHP.pdf	Supplementary Document
Executive Order 13571 April 27, 2011.pdf	Supplementary Document
Executive Order 13411 2006.pdf	Supplementary Document
Executive Order 12862.pdf	Supplementary Document
E-Government 2002.pdf	Supplementary Document
One-on-One Interviews	Information collection
Focus Group for 2 Hrs. Plus Travel 1 Hr.	Information collection
Assessment Survey - Electronic	Form and Instruction
Assessment Survey - Phone	Form and Instruction
Contact Survey - Electronic	Form and Instruction
Contact Survey - Phone	Form and Instruction
Initial Survey - Electronic	Form and Instruction
Initial Survey - Phone	Form and Instruction

All Historical Document Collections

Historical document collections
Reference	Filing	Received	Action
202305-1660-006	Extension without change of a currently approved collection	2023-06-06	Approved with change
202212-1660-009	Revision of a currently approved collection	2023-02-23	Withdrawn and continue
202005-1660-004	Revision of a currently approved collection	2020-09-30
201705-1660-004	New collection (Request for a new OMB Control Number)	2017-08-01	Approved with change

OMB Details

Initial Survey - Phone

Federal Enterprise Architecture: Disaster Management - Disaster Monitoring and Prediction

Information collection instruments
Form	Name	Electronic access	Type
Form FEMA Form FF-104-FY-21-159 (formerly 519-0-36)	Initial Survey - Phone	Paper Only	Form and instruction

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.