Customer Surveys Generic Clearance for the National Center for Health Statistics

Forms and Documents

Document Name	Status
Form 0920-0729 NCHS Website Users Customer Satisfaction Survey 2019 Form and Instruction	New
Form 0920-0729 Health, United States Website User Customer Satisfaction Survey Form and Instruction	New
Assessing the Effectiveness of eLearning to Improve Birth Data Quality for NCHS Form	New
Form 0920-0729 NCHS Website Users Customer Satisfaction Survey 2018 Form and Instruction	New
NCHS Website Users Customer Satisfaction Survey Form	New
Attachment B1 60-day FRN.pdf Supplementary Document	2017-07-21
Attachment C 0920-0729 Human Subjects Memo.pdf Supplementary Document	2014-03-31
Attachment A Leg NCHS.docx Supplementary Document	2017-07-21
Sup State B NCHS Customer Survey 050517.docx Supporting Statement B	2017-07-21
NCHS survey sup A.docx Supporting Statement A	2017-07-21

IC Document Collections

IC ID	Document Title	Status
237233	NCHS Website Users Customer Satisfaction Survey 2019 Form and Instruction	New
235848	Health, United States Website User Customer Satisfaction Survey Form and Instruction	New
234456	Assessing the Effectiveness of eLearning to Improve Birth Data Quality for NCHS Form	New
232618	NCHS Website Users Customer Satisfaction Survey 2018 Form and Instruction	New
228396	NCHS Website Users Customer Satisfaction Survey Form	New

ICR Details

OMB Control No: 0920-0729	ICR Reference No: 201707-0920-009
Status: Historical Active	Previous ICR Reference No: 201610-0920-002
Agency/Subagency: HHS/CDC	Agency Tracking No: 17AJ
Title: Customer Surveys Generic Clearance for the National Center for Health Statistics
Type of Information Collection: Reinstatement without change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/01/2017
	Date Received in OIRA: 07/21/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2020	36 Months From Approved
Responses	14,500	0	0
Time Burden (Hours)	4,000	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: As part of a comprehensive program, the National Center for Health Statistics (NCHS), Centers for Disease Control and Prevention, surveys its customers' satisfaction with the quality and relevance of the information it produces. NCHS conducts voluntary customer surveys and focus groups to assess strengths in agency products and services. Results of these surveys will be used in future planning initiatives.

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Authorizing Statute(s): US Code: 42 USC 242 Name of Law: Public Health Service Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 12963	03/08/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 29087	06/27/2017
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
NCHS Website Users Customer Satisfaction Survey	none	NCHS Users' Survey
NCHS Website Users Customer Satisfaction Survey 2018	0920-0729	NCHS Website User Customer Satisfaction Survey
NCHS Website Users Customer Satisfaction Survey 2019	0920-0729	Web User Survey
Assessing the Effectiveness of eLearning to Improve Birth Data Quality for NCHS	none, none, none	Hospital Staff List ,   Baseline Survey ,   Follow-up Survey
Health, United States Website User Customer Satisfaction Survey	0920-0729, 0920-0729	Web User Survey ,   Web User Popup Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	14,500	0	0	14,500	0	0
Annual Time Burden (Hours)	4,000	0	0	4,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: In anticipation of increased conference attendance, the number of focus group participants, NCHS website users, and other customer surveys, the total burden for the Customer Surveys Generic Clearance will now equal 4,000 hours compared to the 2,440 hours currently approved.

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Annual Cost to Federal Government: $100,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/21/2017

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