TTB Laboratory Customer Satisfaction Survey (2019)

TTB Laboratory Customer Satisfaction Survey	Date: __________________
Customer (check one): TTB Field Ops TTB HQ-Ops Other Federal Agency State / Local Govt. Industry Member Other: __________________________
Please identify the laboratory you are reviewing (check one): Beverage Alcohol Laboratory (BAL) Compliance Laboratory (CL) Nonbeverage Products Laboratory (NPL) Tobacco Laboratory (TL) Scientific Services Division, in general (SSD)
Type of Service Received (check at least one): Laboratory Analysis Report Customer Support Other: _____
Personal Service: How would you rate our responsiveness? (1) Outstanding (2) Very Good (3) Good (4) Fair (5) Poor (N/A) How would you rate the lab’s communication with you throughout the process? (1) Outstanding (2) Very Good (3) Good (4) Fair (5) Poor (N/A)
Service Standards: How well did the TTB Laboratory meet your needs? (1) Outstanding (2) Very Good (3) Good (4) Fair (5) Poor (N/A) Please rate the contents and clarity of the results: (1) Outstanding (2) Very Good (3) Good (4) Fair (5) Poor (N/A) Rate your overall satisfaction with the TTB Laboratory: (1) Outstanding (2) Very Good (3) Good (4) Fair (5) Poor (N/A)
Additional Comments or Concerns? Please add additional comments below, or send the TTB Laboratory an e-mail at [email protected]. Thank you for your assistance in improving our performance.