Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
TTB Laboratory Customer Satisfaction Survey (2019) Form and Instruction	New
E.O. 12862 (of 09-11-1993).pdf Supplementary Document	2017-07-19
1513-0132 Part B Supporting Statement (07-2017).docx Supporting Statement B	2017-07-19
1513-0132 Part A Supporting Statement (07-2017).docx Supporting Statement A	2017-07-19
TTB Generic Clearance Submission Template (07-2017).docx Supplementary Document	2017-07-18

IC Document Collections

IC ID	Document Title	Status
244228	TTB Outreach Event Satisfaction Survey (FY 2021) Other-Survey	New
243113	2020 TTB Customer Satisfaction Survey Other-Survey	New
239418	Survey of TTB Alcohol Beverage Customers Regarding Service Improvement Other-Customer Satisfaction Survey	New
237888	Conditionally Approved Status in COLAs Online - Follow-Up User Survey Other-Question List	New
237646	TTB Laboratory Customer Satisfaction Survey (2019) Form and Instruction	New
236950	TTB Outreach Event Satisfaction Survey (2019) Other-Survey	New
236915	TTB Formulation Online Guidance Usability Analysis and Click Test Study (2019) Other-Usability Test	New
236024	2019 TTB Customer Satisfaction Survey Other-Customer Satisfaction Survey	New

ICR Details

OMB Control No: 1513-0132	ICR Reference No: 201707-1513-001
Status: Active	Previous ICR Reference No: 201403-1513-004
Agency/Subagency: TREAS/TTB	Agency Tracking No: ICN 63 - 6/6
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/31/2018
	Date Received in OIRA: 07/28/2017
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2021	36 Months From Approved	10/31/2018
Responses	25,000	0	10,000
Time Burden (Hours)	25,000	0	10,000
Cost Burden (Dollars)	0	0	0

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Abstract: TTB uses the surveys, focus groups, and other information collection instruments approved under this generic clearance to gather customer and stakeholder feedback on TTB programs in an efficient, timely manner. TTB uses the collected information to help improve service delivery and to help ensure that its customers and stakeholders have effective, efficient, and satisfactory experiences with the bureau’s programs.

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Authorizing Statute(s): EO: EO 12286 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 16471	04/04/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 35265	07/28/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 8

IC Title	Form No.	Form Name
2019 TTB Customer Satisfaction Survey
TTB Outreach Event Satisfaction Survey (FY 2021)
Survey of TTB Alcohol Beverage Customers Regarding Service Improvement
TTB Formulation Online Guidance Usability Analysis and Click Test Study (2019)
2020 TTB Customer Satisfaction Survey
TTB Outreach Event Satisfaction Survey (2019)
Conditionally Approved Status in COLAs Online - Follow-Up User Survey
TTB Laboratory Customer Satisfaction Survey (2019)	N/A	TTB Laboratory Customer Satisfaction Survey (2019)

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	25,000	10,000	0	0	15,000	0
Annual Time Burden (Hours)	25,000	10,000	0	0	15,000	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There are no program changes associated with this generic clearance. As for adjustments, TTB is increasing the number of potential respondents and resulting burden hours for the information collections issued under this generic clearance from 10,000 to 25,000 because TTB plans to issue more customer surveys and other feedback information collections than it has in the past, and it plans to issue those collections to larger respondent pools.

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Annual Cost to Federal Government: $6,100

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/28/2017

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