Information Collection

Customer Feedback Surveys

IC 230379 under ICR 201708-1670-002 · OMB 1670-0027.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1670-0027 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Customer Feedback Surveys	Form
Administrative Support Division (ASD) Customer Service S ASD Survey_FINAL.docx	Form
Human Capital Customer Service Survey NPPD HC Cust Service Survey screenshots_FINAL.docx	Form
IT Operations and Services Management (ITOSM) Customer S ITOSM CustSatSurvey - screenshots with updated PAS.pptx	Form
Office of Procurement Customer Service Survey Procurement Survey_FInal.docx	Form
NPPD Management Customer Service Survey NPPD Management Customer Service Survey_Version 2.0_FINAL.docx	Form
1670-0027_Generic Clearance Submission_ASD Customer Service Survey_FINAL.docx Generic Submission Form	IC Document
1670-0027_Generic Clearance Submission_NPPD HC Survey_FINAL.doc Generic Submission Form	IC Document
1670-0027_Generic Clearance Submission_ITOSM Survey_FINAL.docx Generic Submission Form	IC Document
1670-0027_Generic Clearance Submission_NPPD Office of Procurement Survey_Final.doc Generic Submission Form	IC Document
1670-0027_Generic Clearance Submission_NPPD Mgmt Customer Service Survey_v1.docx Generic Submission Form	IC Document

IC Title:

Customer Feedback Surveys

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form	n/a	Administrative Support Division (ASD) Customer Service Survey	ASD Survey_FINAL.docx	Yes	Yes	Fillable Fileable
Form	n/a	Human Capital Customer Service Survey	NPPD HC Cust Service Survey screenshots_FINAL.docx	Yes	Yes	Fillable Fileable
Form	n/a	IT Operations and Services Management (ITOSM) Customer Service Survey	ITOSM CustSatSurvey - screenshots with updated PAS.pptx	Yes	Yes	Fillable Fileable
Form	n/a	Office of Procurement Customer Service Survey	Procurement Survey_FInal.docx	Yes	Yes	Fillable Fileable
Form	n/a	NPPD Management Customer Service Survey	NPPD Management Customer Service Survey_Version 2.0_FINAL.docx	Yes	Yes	Fillable Fileable

Line of Business: Homeland Security

Subfunction: Key Asset and Critical Infrastructure Protection

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 2,500

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	2,500	2,500
Annual IC Time Burden (Hours)	125	125
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Generic Submission Form	1670-0027_Generic Clearance Submission_ASD Customer Service Survey_FINAL.docx	03/07/2018
Generic Submission Form	1670-0027_Generic Clearance Submission_NPPD HC Survey_FINAL.doc	03/07/2018
Generic Submission Form	1670-0027_Generic Clearance Submission_ITOSM Survey_FINAL.docx	03/07/2018
Generic Submission Form	1670-0027_Generic Clearance Submission_NPPD Office of Procurement Survey_Final.doc	03/07/2018
Generic Submission Form	1670-0027_Generic Clearance Submission_NPPD Mgmt Customer Service Survey_v1.docx	03/19/2018

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.