Document Name Document Type
Customer Feedback Surveys Form
Administrative Support Division (ASD) Customer Service S ASD Survey_FINAL.docx Form
Human Capital Customer Service Survey NPPD HC Cust Service Survey screenshots_FINAL.docx Form
IT Operations and Services Management (ITOSM) Customer S ITOSM CustSatSurvey - screenshots with updated PAS.pptx Form
Office of Procurement Customer Service Survey Procurement Survey_FInal.docx Form
NPPD Management Customer Service Survey NPPD Management Customer Service Survey_Version 2.0_FINAL.docx Form
1670-0027_Generic Clearance Submission_ASD Customer Service Survey_FINAL.docx Generic Submission Form IC Document
1670-0027_Generic Clearance Submission_NPPD HC Survey_FINAL.doc Generic Submission Form IC Document
1670-0027_Generic Clearance Submission_ITOSM Survey_FINAL.docx Generic Submission Form IC Document
1670-0027_Generic Clearance Submission_NPPD Office of Procurement Survey_Final.doc Generic Submission Form IC Document
1670-0027_Generic Clearance Submission_NPPD Mgmt Customer Service Survey_v1.docx Generic Submission Form IC Document

Information Collection (IC) Details

View Information Collection (IC)

IC Title:	Customer Feedback Surveys	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form	n/a	Administrative Support Division (ASD) Customer Service Survey	ASD Survey_FINAL.docx	Yes	Yes	Fillable Fileable
Form	n/a	Human Capital Customer Service Survey	NPPD HC Cust Service Survey screenshots_FINAL.docx	Yes	Yes	Fillable Fileable
Form	n/a	IT Operations and Services Management (ITOSM) Customer Service Survey	ITOSM CustSatSurvey - screenshots with updated PAS.pptx	Yes	Yes	Fillable Fileable
Form	n/a	Office of Procurement Customer Service Survey	Procurement Survey_FInal.docx	Yes	Yes	Fillable Fileable
Form	n/a	NPPD Management Customer Service Survey	NPPD Management Customer Service Survey_Version 2.0_FINAL.docx	Yes	Yes	Fillable Fileable

Line of Business: Homeland Security

Subfunction: Key Asset and Critical Infrastructure Protection

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 2,500	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	2,500	2,500
Annual IC Time Burden (Hours)	125	125
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Generic Submission Form	1670-0027_Generic Clearance Submission_ASD Customer Service Survey_FINAL.docx	03/07/2018
Generic Submission Form	1670-0027_Generic Clearance Submission_NPPD HC Survey_FINAL.doc	03/07/2018
Generic Submission Form	1670-0027_Generic Clearance Submission_ITOSM Survey_FINAL.docx	03/07/2018
Generic Submission Form	1670-0027_Generic Clearance Submission_NPPD Office of Procurement Survey_Final.doc	03/07/2018
Generic Submission Form	1670-0027_Generic Clearance Submission_NPPD Mgmt Customer Service Survey_v1.docx	03/19/2018

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.

Customer Feedback Surveys