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Federal forms, ICRs, and supporting documents

OMB control number

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 1670-0027 · DHS/CISA.

OMB 1670-0027

Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, Cybersecurity and Infrastructure Security Agency (hereafter "the Agency") seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2027-09-30 and is listed under ICR 202402-1670-002.

View the official OMB control history on Reginfo.gov.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
DocumentType
N/A (document unavailable)Form and Instruction
N/A (document unavailable)Form and Instruction
N/A (document unavailable)Form and Instruction
N/A (document unavailable)Form and Instruction
N/A (document unavailable)Form and Instruction
N/A (document unavailable)Form and Instruction
N/A (document unavailable)Form and Instruction
N/A (document unavailable)Form and Instruction
N/A (document unavailable)Form and Instruction
JCDC Pipelines Survey Questionnaire (document unavailable)Form and Instruction
Cyber Volunteer Resource Center Submission Form (document unavailable)Form and Instruction
PRA Survey (document unavailable)Form and Instruction
Common Operating Picture (COP) Feedback (document unavailable)Form and Instruction
CISA Intercept Survey Questions (document unavailable)Form and Instruction
CISA General Feedback Survey Questions (document unavailable)Form and Instruction
CISA Feedback Survey Questions – Topic Page (document unavailable)Form and Instruction
CISA Feedback Survey Questions – Shields Ready Page (document unavailable)Form and Instruction
CISA Feedback Survey Questions – Service Detail Page (document unavailable)Form and Instruction
CISA Feedback Survey Questions – Program Detail Page (document unavailable)Form and Instruction
CISA Feedback Survey Questions – Program Detail Page (document unavailable)Form and Instruction
CISA Feedback Survey Questions - Email (document unavailable)Form and Instruction
CISA Feedback Survey Questions – Cybersecurity Alert Article Page (document unavailable)Form and Instruction
CISA Feedback Survey Questions – Audience Page (document unavailable)Form and Instruction
CISA Feedback Survey Questions – Cybersecurity Advisory Article Page (document unavailable)Form and Instruction
CISA Feedback Survey Questions – All Resources & Tools Listing Page (document unavailable)Form and Instruction
CISA Feedback Form - OPTIONAL RESEARCH PARTICIPATION (document unavailable)Form and Instruction
CISA Level 1 Webinar Feedback Form (document unavailable)Form and Instruction
Cyber Hygiene (CyHy) Dashboard/RSC PRA Interview Questions (document unavailable)Form and Instruction
PRA CyHy Dashboard Feedback Form (document unavailable)Form and Instruction
Cyber Hygiene (CyHy) Continuous Improvement Survey (document unavailable)Form and Instruction
N/AForm
Cybersecurity Shared Services Pilot for the Critical Infrastructure CommunityForm
CISA Free Services and Tools Intake FormForm and Instruction
CISA Free Services and Tools Intake FormForm and Instruction
N/AForm and Instruction
Active Shooter Response Preparedness SurveyForm and Instruction
n/aForm
n/aForm
n/aForm
n/aForm
Education Management Information Systems Feedback SurveysForm
Form 1670-0027 CISA Central Customer FeedbackForm and Instruction
Form 1670-0027 CISA Central Customer FeedbackForm and Instruction
Form 1670-0027 CISA Central Operations BranchForm and Instruction
Conference Feedback SurveyForm and Instruction
Conference or Security Seminar Feedback SurveyForm and Instruction
CISA Stakeholder Feedback SurveyForm
CISA Reporting SurveyForm
CISA Reporting SurveysForm
1670-0027_Generic Clearance for Collection of Feedback_2_30-day FRN_SSA_v1.docxSupporting Statement A
2024-11272.pdf Supplementary Document
2024-03146.pdf Supplementary Document
1670-0027_Generic Clearance Submission Template 2024.docx Supplementary Document
24-03440c - 1670-0027_Generic Clearance for Collection of Feedback_3_30-day FRN_SSB_v1.docxSupporting Statement B
EO 12862.pdf Supplementary Document
Emergency Support Function (ESF) #2 Post-Event After Action Report (AAR) and General Survey Questions Form and Instruction
JCDC Risk Reduction Questions Form and Instruction
CISA Exercises Participant Feedback Form Form and Instruction
CISA Exercises Participant Feedback Form Form and Instruction
CSD Customer Feedback Form and Instruction
OBP Technology Training Survey for Bomb Technicians and EOC Level 1 Form and Instruction
OBP Technology Training Survey for Bomb Technicians and EOC Level 1 Form and Instruction
CISA Industry Engagement Event Feedback Survey Form and Instruction
CISA Automated Indicator Shariing Service Contact Form Form and Instruction
JCDC Efforts Survey Questionnaire Form and Instruction
Cyber Volunteer Resource Center Submission Form Form and Instruction
Logging Made Easy (LME) Generic Survey Form and Instruction
Common Operating Picture (COP) Feedback Form Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
CISA.gov Website Feedback Survey Form and Instruction
Education Management Information Systems Webinar Feedback Survey Form and Instruction
The CyHy Dashboard Form and Instruction
The CyHy Dashboard Form and Instruction
The CyHy Dashboard Form and Instruction
Cybersecurity Shared Services Pilot for the Critical Infrastructure Community Form
Cybersecurity Shared Services Pilot for the Critical Infrastructure Community Form
Industrial Control Systems Section (ICSS) Control Environment Laboratory Resource (CELR) Simulated Engagement Survey Other-Word
CISA Free Services and Tools Intake Form Form and Instruction
CISA Free Services and Tools Intake Form Form and Instruction
Active Shooter Response Preparedness Survey Form and Instruction
Active Shooter Response Preparedness Survey Form and Instruction
Education Management Information Systems Feedback Surveys Form
Education Management Information Systems Feedback Surveys Form
Education Management Information Systems Feedback Surveys Form
Education Management Information Systems Feedback Surveys Form
Education Management Information Systems Feedback Surveys Form
NICCS Education and Training Catalog Instruction
SAFECOM Nationwide Survey (SNS) Testing Instruction
Emergency Response Operation Customer Feedback Survey Instruction
CISA Central Operations Branch Form and Instruction
CISA Central Operations Branch Form and Instruction
CISA Central Operations Branch Form and Instruction
CISA Exercise Participant Survey Other-Interview
Secure Tomorrow Series Participant Feedback Questionnaire Other-Questionnaire
Conference or Security Seminar Feedback Survey Form and Instruction
Conference or Security Seminar Feedback Survey Form and Instruction
NICCS Survey Other-Survey Monkey
CISA Reporting Surveys Form
CISA Reporting Surveys Form
CISA Reporting Surveys Form
OCS Product Surveys Other-Survey Monkey

All Historical Document Collections

Historical document collections
ReferenceFilingReceivedConcludedAction
202402-1670-002 Extension without change of a currently approved collection 2024-05-23
202105-1670-003 Reinstatement without change of a previously approved collection 2021-05-11 Approved without change
202101-1670-002 Reinstatement with change of a previously approved collection 2021-02-02 Improperly submitted
201912-1670-001 No material or nonsubstantive change to a currently approved collection 2020-01-29 Approved without change
201708-1670-002 Extension without change of a currently approved collection 2017-10-30 Approved without change
201608-1670-001 No material or nonsubstantive change to a currently approved collection 2016-08-10 Approved without change
201406-1670-003 New collection (Request for a new OMB Control Number) 2014-08-29 Approved without change

OMB Details

OCS Product Surveys

Federal Enterprise Architecture: Homeland Security - Key Asset and Critical Infrastructure Protection