Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 1670-0027

Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, National Protection and Programs Directorate (hereafter "the Agency") seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2021-01-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
CISA Reporting Surveys Form
1670-0027_Main Generic Clearance_SS-B on 11232020 FINAL.docx Supporting Statement B
1670-0027_Main Generic Clearance_SS-A on 01192021 FINAL.docx Supporting Statement A
Generic Clearance Submission Template 2021.docx Supplementary Document
EO 12862.pdf Supplementary Document
1670-0027 Published 30 day FRN 85 82496 on 12182020.pdf Supplementary Document
1670-0027 Published 60 day FRN 85 43864 on 07202020.pdf Supplementary Document
NICCS Survey Other-Survey Monkey
CISA Reporting Surveys Form
OCS Product Surveys Other-Survey Monkey

All Historical Document Collections

202105-1670-003 Approved without change	Reinstatement without change of a previously approved collection	2021-05-11
202101-1670-002 Improperly submitted	Reinstatement with change of a previously approved collection	2021-02-02
201912-1670-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2020-01-29
201708-1670-002 Approved without change	Extension without change of a currently approved collection	2017-10-30
201608-1670-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2016-08-10
201406-1670-003 Approved without change	New collection (Request for a new OMB Control Number)	2014-08-29

OMB Details

Infrastructure Security Compliance Division (ISCD) Feedback Questionnaire

Federal Enterprise Architecture: Homeland Security - Key Asset and Critical Infrastructure Protection

Form n/a	ISCD Feedback Questionnaire	Fillable Fileable	Form
Form n/a	ISCD Feedback Questionnaire	Paper Only	Form

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.