Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Emergency Support Function (ESF) #2 Post-Event After Action Report (AAR) and General Survey Questions	Form and Instruction	New	Repair queued
JCDC Risk Reduction Questions	Form and Instruction	New	Repair queued
CISA Exercises Participant Feedback Form	Form and Instruction	New	Repair queued
CISA Exercises Participant Feedback Form	Form and Instruction	New	Repair queued
CSD Customer Feedback	Form and Instruction	New	Repair queued
OBP Technology Training Survey for Bomb Technicians and EOC Level 1	Form and Instruction	New	Repair queued
OBP Technology Training Survey for Bomb Technicians and EOC Level 1	Form and Instruction	New	Repair queued
CISA Industry Engagement Event Feedback Survey	Form and Instruction	New	Repair queued
CISA Automated Indicator Shariing Service Contact Form	Form and Instruction	New	Repair queued
JCDC Pipelines Survey Questionnaire	Form and Instruction	New	Repair queued
Cyber Volunteer Resource Center Submission Form	Form and Instruction	New	Repair queued
PRA Survey	Form and Instruction	New	Repair queued
Common Operating Picture (COP) Feedback	Form and Instruction	New	Repair queued
CISA Intercept Survey Questions	Form and Instruction	New	Repair queued
CISA General Feedback Survey Questions	Form and Instruction	New	Repair queued
CISA Feedback Survey Questions – Topic Page	Form and Instruction	New	Repair queued
CISA Feedback Survey Questions – Shields Ready Page	Form and Instruction	New	Repair queued
CISA Feedback Survey Questions – Service Detail Page	Form and Instruction	New	Repair queued
CISA Feedback Survey Questions – Program Detail Page	Form and Instruction	New	Repair queued
CISA Feedback Survey Questions – Program Detail Page	Form and Instruction	New	Repair queued
CISA Feedback Survey Questions - Email	Form and Instruction	New	Repair queued
CISA Feedback Survey Questions – Cybersecurity Alert Article Page	Form and Instruction	New	Repair queued
CISA Feedback Survey Questions – Audience Page	Form and Instruction	New	Repair queued
CISA Feedback Survey Questions – Cybersecurity Advisory Article Page	Form and Instruction	New	Repair queued
CISA Feedback Survey Questions – All Resources & Tools Listing Page	Form and Instruction	New	Repair queued
CISA Feedback Form - OPTIONAL RESEARCH PARTICIPATION	Form and Instruction	New	Repair queued
CISA Level 1 Webinar Feedback Form	Form and Instruction	New	Repair queued
Cyber Hygiene (CyHy) Dashboard/RSC PRA Interview Questions	Form and Instruction	New	Repair queued
PRA CyHy Dashboard Feedback Form	Form and Instruction	New	Repair queued
Cyber Hygiene (CyHy) Continuous Improvement Survey	Form and Instruction	New	Repair queued
Cybersecurity Shared Services Pilot for the Critical Infrastructure Community	Form	Unchanged	Available
Cybersecurity Shared Services Pilot for the Critical Infrastructure Community	Form	Unchanged	Available
CISA Free Services and Tools Intake Form	Form and Instruction	Unchanged	Available
CISA Free Services and Tools Intake Form	Form and Instruction	Unchanged	Repair queued
Active Shooter Response Preparedness Survey	Form and Instruction	Unchanged	Available
Active Shooter Response Preparedness Survey	Form and Instruction	Unchanged	Available
Education Management Information Systems Feedback Surveys	Form	Unchanged	Available
Education Management Information Systems Feedback Surveys	Form	Unchanged	Available
Education Management Information Systems Feedback Surveys	Form	Unchanged	Available
Education Management Information Systems Feedback Surveys	Form	Unchanged	Available
Education Management Information Systems Feedback Surveys	Form	Unchanged	Repair queued
Form 1670-0027 CISA Central Customer Feedback	Form and Instruction	Unchanged	Available
Form 1670-0027 CISA Central Customer Feedback	Form and Instruction	Unchanged	Available
Form 1670-0027 CISA Central Operations Branch	Form and Instruction	Unchanged	Repair queued
Conference Feedback Survey	Form and Instruction	Unchanged	Available
Conference or Security Seminar Feedback Survey	Form and Instruction	Unchanged	Available
CISA Stakeholder Feedback Survey	Form	Unchanged	Available
CISA Reporting Survey	Form	Unchanged	Available
CISA Reporting Surveys	Form	Unchanged	Available
1670-0027_Generic Clearance for Collection of Feedback_2_30-day FRN_SSA_v1.docx	Supporting Statement A	Uploaded 2024-05-23	Repair queued
2024-11272.pdf	Supplementary Document	Uploaded 2024-05-23	Repair queued
2024-03146.pdf	Supplementary Document	Uploaded 2024-05-23	Repair queued
1670-0027_Generic Clearance Submission Template 2024.docx	Supplementary Document	Uploaded 2024-05-16	Repair queued
24-03440c - 1670-0027_Generic Clearance for Collection of Feedback_3_30-day FRN_SSB_v1.docx	Supporting Statement B	Uploaded 2024-05-16	Available
EO 12862.pdf	Supplementary Document	Uploaded 2021-01-22	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
279944	Emergency Support Function (ESF) #2 Post-Event After Action Report (AAR) and General Survey Questions	Form and Instruction	New	N/A
279064	JCDC Risk Reduction Questions	Form and Instruction	New	N/A
277281	CISA Exercises Participant Feedback Form	Form and Instruction	New	N/A
277281	CISA Exercises Participant Feedback Form	Form and Instruction	New	N/A
277018	CSD Customer Feedback	Form and Instruction	New	N/A
276713	OBP Technology Training Survey for Bomb Technicians and EOC Level 1	Form and Instruction	New	N/A
276713	OBP Technology Training Survey for Bomb Technicians and EOC Level 1	Form and Instruction	New	N/A
274506	CISA Industry Engagement Event Feedback Survey	Form and Instruction	New	N/A
273672	CISA Automated Indicator Shariing Service Contact Form	Form and Instruction	New	N/A
271692	JCDC Efforts Survey Questionnaire	Form and Instruction	New	JCDC Pipelines Survey Questionnaire
271691	Cyber Volunteer Resource Center Submission Form	Form and Instruction	New	Cyber Volunteer Resource Center Submission Form
271690	Logging Made Easy (LME) Generic Survey	Form and Instruction	New	PRA Survey
271689	Common Operating Picture (COP) Feedback Form	Form and Instruction	New	Common Operating Picture (COP) Feedback
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Intercept Survey Questions
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA General Feedback Survey Questions
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Feedback Survey Questions – Topic Page
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Feedback Survey Questions – Shields Ready Page
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Feedback Survey Questions – Service Detail Page
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Feedback Survey Questions – Program Detail Page
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Feedback Survey Questions – Program Detail Page
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Feedback Survey Questions - Email
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Feedback Survey Questions – Cybersecurity Alert Article Page
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Feedback Survey Questions – Audience Page
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Feedback Survey Questions – Cybersecurity Advisory Article Page
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Feedback Survey Questions – All Resources & Tools Listing Page
271686	CISA.gov Website Feedback Survey	Form and Instruction	New	CISA Feedback Form - OPTIONAL RESEARCH PARTICIPATION
271685	Education Management Information Systems Webinar Feedback Survey	Form and Instruction	New	CISA Level 1 Webinar Feedback Form
271288	The CyHy Dashboard	Form and Instruction	New	Cyber Hygiene (CyHy) Dashboard/RSC PRA Interview Questions
271288	The CyHy Dashboard	Form and Instruction	New	PRA CyHy Dashboard Feedback Form
271288	The CyHy Dashboard	Form and Instruction	New	Cyber Hygiene (CyHy) Continuous Improvement Survey
264154	Cybersecurity Shared Services Pilot for the Critical Infrastructure Community	Form	Unchanged	N/A
264154	Cybersecurity Shared Services Pilot for the Critical Infrastructure Community	Form	Unchanged
262866	Industrial Control Systems Section (ICSS) Control Environment Laboratory Resource (CELR) Simulated Engagement Survey	Other-Word	Unchanged
261139	CISA Free Services and Tools Intake Form	Form and Instruction	Unchanged	CISA Free Services and Tools Intake Form
261139	CISA Free Services and Tools Intake Form	Form and Instruction	Unchanged
261010	Active Shooter Response Preparedness Survey	Form and Instruction	Unchanged	N/A
261010	Active Shooter Response Preparedness Survey	Form and Instruction	Unchanged
258076	Education Management Information Systems Feedback Surveys	Form	Unchanged	n/a
258076	Education Management Information Systems Feedback Surveys	Form	Unchanged	n/a
258076	Education Management Information Systems Feedback Surveys	Form	Unchanged	n/a
258076	Education Management Information Systems Feedback Surveys	Form	Unchanged	n/a
258076	Education Management Information Systems Feedback Surveys	Form	Unchanged
257847	NICCS Education and Training Catalog	Instruction	Unchanged
257387	SAFECOM Nationwide Survey (SNS) Testing	Instruction	Unchanged
255804	Emergency Response Operation Customer Feedback Survey	Instruction	Unchanged
254992	CISA Central Operations Branch	Form and Instruction	Unchanged	CISA Central Customer Feedback
254992	CISA Central Operations Branch	Form and Instruction	Unchanged	CISA Central Customer Feedback
254992	CISA Central Operations Branch	Form and Instruction	Unchanged
254726	CISA Exercise Participant Survey	Other-Interview	Unchanged
254683	Secure Tomorrow Series Participant Feedback Questionnaire	Other-Questionnaire	Unchanged
249748	Conference or Security Seminar Feedback Survey	Form and Instruction	Unchanged	Conference Feedback Survey
249748	Conference or Security Seminar Feedback Survey	Form and Instruction	Unchanged
247544	NICCS Survey	Other-Survey Monkey	Unchanged
247540	CISA Reporting Surveys	Form	Unchanged	CISA Stakeholder Feedback Survey
247540	CISA Reporting Surveys	Form	Unchanged	CISA Reporting Survey
247540	CISA Reporting Surveys	Form	Unchanged
247530	OCS Product Surveys	Other-Survey Monkey	Unchanged

ICR Details

OMB Control No: 1670-0027	ICR Reference No: 202402-1670-002
Status: Active	Previous ICR Reference No: 202105-1670-003
Agency/Subagency: DHS/CISA	Agency Tracking No: PRA-OCIO-00001918
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/27/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 05/23/2024
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2027	36 Months From Approved	09/30/2024
Responses	2,500,630	0	10,500,630
Time Burden (Hours)	125,180	0	525,430
Cost Burden (Dollars)	0	0	0

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Abstract: Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, Cybersecurity and Infrastructure Security Agency (hereafter "the Agency") seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Stds
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 11860	02/15/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 45671	05/23/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 29

table that charts list of burden

IC Title	Form No.	Form Name
Active Shooter Response Preparedness Survey	N/A	N/A
CISA Automated Indicator Shariing Service Contact Form	N/A	N/A
CISA Central Operations Branch	1670-0027, 1670-0027	CISA Central Customer Feedback ,   CISA Central Customer Feedback
CISA Exercise Participant Survey
CISA Exercises Participant Feedback Form	N/A, N/A	N/A ,   N/A
CISA Free Services and Tools Intake Form	N/A	CISA Free Services and Tools Intake Form
CISA Industry Engagement Event Feedback Survey	N/A	N/A
CISA Reporting Surveys	n/a, n/a	CISA Reporting Survey ,   CISA Stakeholder Feedback Survey
CISA.gov Website Feedback Survey	N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A	CISA Feedback Form - OPTIONAL RESEARCH PARTICIPATION ,   CISA Feedback Survey Questions – All Resources & Tools Listing Page ,   CISA Feedback Survey Questions – Cybersecurity Advisory Article Page ,   CISA Feedback Survey Questions – Audience Page ,   CISA Feedback Survey Questions – Cybersecurity Alert Article Page ,   CISA Feedback Survey Questions - Email ,   CISA Feedback Survey Questions – Program Detail Page ,   CISA Feedback Survey Questions – Program Detail Page ,   CISA Feedback Survey Questions – Service Detail Page ,   CISA Feedback Survey Questions – Shields Ready Page ,   CISA Feedback Survey Questions – Topic Page ,   CISA General Feedback Survey Questions ,   CISA Intercept Survey Questions
CSD Customer Feedback	N/A	N/A
Common Operating Picture (COP) Feedback Form	N/A	Common Operating Picture (COP) Feedback
Conference or Security Seminar Feedback Survey	N/A	Conference Feedback Survey
Cyber Volunteer Resource Center Submission Form	N/A	Cyber Volunteer Resource Center Submission Form
Cybersecurity Shared Services Pilot for the Critical Infrastructure Community	N/A	N/A
Education Management Information Systems Feedback Surveys	n/a, n/a, n/a, n/a	n/a ,   n/a ,   n/a ,   n/a
Education Management Information Systems Webinar Feedback Survey	N/A	CISA Level 1 Webinar Feedback Form
Emergency Response Operation Customer Feedback Survey
Emergency Support Function (ESF) #2 Post-Event After Action Report (AAR) and General Survey Questions	N/A	N/A
Industrial Control Systems Section (ICSS) Control Environment Laboratory Resource (CELR) Simulated Engagement Survey
JCDC Efforts Survey Questionnaire	N/A	JCDC Pipelines Survey Questionnaire
JCDC Risk Reduction Questions	N/A	N/A
Logging Made Easy (LME) Generic Survey	N/A	PRA Survey
NICCS Education and Training Catalog
NICCS Survey
OBP Technology Training Survey for Bomb Technicians and EOC Level 1	N/A, N/A	N/A ,   N/A
OCS Product Surveys
SAFECOM Nationwide Survey (SNS) Testing
Secure Tomorrow Series Participant Feedback Questionnaire
The CyHy Dashboard	N/A, N/A, N/A	Cyber Hygiene (CyHy) Continuous Improvement Survey ,   PRA CyHy Dashboard Feedback Form ,   Cyber Hygiene (CyHy) Dashboard/RSC PRA Interview Questions

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,500,630	10,500,630	0	-8,000,000	0	0
Annual Time Burden (Hours)	125,180	525,430	0	-400,250	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: This change was due to analysis of previous usage and updated question sets and use of Usability Testing.

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Annual Cost to Federal Government: $200,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/23/2024

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