Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document	Type	Status	Availability
2017 Justification Statement Generic Clearance FINAL II.docx	Supporting Statement A	Uploaded 2017-09-15	Available
Customer Satisfaction Survey.pdf	Supplementary Document	Uploaded 2017-09-13	Available
30-Day Generic Federal Register Notice.pdf	Supplementary Document	Uploaded 2017-09-13	Available
2017 FR 60 Day FRN.doc	Supplementary Document	Uploaded 2017-09-08	Repair queued
Supporting Statement B - Statistical Methods.docx	Supporting Statement B	Uploaded 2014-06-13	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
211902	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery	Other-Survey	Modified

ICR Details

OMB Control No: 2132-0572	ICR Reference No: 201709-2132-001
Status: Historical Active	Previous ICR Reference No: 201406-2132-002
Agency/Subagency: DOT/FTA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/02/2018
	Date Received in OIRA: 09/30/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2021	36 Months From Approved	08/31/2018
Responses	2,700	0	2,700
Time Burden (Hours)	582	0	582
Cost Burden (Dollars)	0	0	0

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Abstract: The information collection request is for an extension without change of a currently approved information collection under OMB control number 2132-0572 “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.” This is a voluntary collection of information to enable the FTA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with the agency’s commitment to improving service delivery. The information collected from FTA's customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The entities that will respond to the customer service satisfaction survey include the general public, local and state transit agencies, transit industry members, etc.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Customer Service
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 27956	06/19/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 43083	09/13/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,700	2,700	0	0	0	0
Annual Time Burden (Hours)	582	582	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The current estimated number of annual respondents is 2,700, a decrease of 5,400 respondents from the previous information collection approved in 2011, which reflected an estimated 8,100 respondents. This decrease is a result of FTA's ability to more accurately reflect the number of respondents. In addition, there is currently no cost burden to respondents associated with this renewal of the existing information collection. FTA has only utilized information technology. Since the modes of collection have been voluntary electronic submissions, FTA can accurately state that there has been no annual burden cost to respondents.

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Annual Cost to Federal Government: $5,200

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/30/2017

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