Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 2132-0572

The information collection request is for an extension without change of a currently approved information collection under OMB control number 2132-0572 “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.” This is a voluntary collection of information to enable the FTA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with the agency’s commitment to improving service delivery. The information collected from FTA's customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The entities that will respond to the customer service satisfaction survey include the general public, local and state transit agencies, transit industry members, etc.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2021-08-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
2021 Justification Statement Generic Clearance FINALV2.docx Supporting Statement A
2021-Generic Clearance 30Day FRN.pdf Supplementary Document
2021 Generic Cleararnce 60Day FRN.pdf Supplementary Document
Justification for Change.docx Justification for No Material/Nonsubstantive Change
Supporting Statement B - Statistical Methods.docx Supporting Statement B
PTASP Resources and Implementation Customer Stakeholder Survey Other-survey
Contact Us - FTA Website Customer Inquiry Tool Other-Contact Us Tool Customer Satisfaction Survey

All Historical Document Collections

202107-2132-002 Approved without change	Extension without change of a currently approved collection	2021-08-26
201908-2132-002 Approved without change	No material or nonsubstantive change to a currently approved collection	2019-08-16
201709-2132-001 Approved without change	Extension without change of a currently approved collection	2017-09-30
201406-2132-002 Approved without change	Revision of a currently approved collection	2014-07-16
201105-2132-001 Approved without change	New collection (Request for a new OMB Control Number)	2011-06-17
201103-2132-002 Withdrawn	New collection (Request for a new OMB Control Number)	2011-04-19

OMB Details

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Federal Enterprise Architecture: Transportation - Ground Transportation