OMB control number
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
OMB 2132-0572 · DOT/FTA.
OMB 2132-0572
The information collection request is for an extension without change of a currently approved information collection under OMB control number 2132-0572 “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.” There is no change in responses, respondents or burden hours from the collection previously approved in 2021. This is a voluntary collection of information to enable the FTA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with the agency’s commitment to improving service delivery. The information collected from FTA's customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The entities that will respond to the customer service satisfaction survey include the general public, local and state transit agencies, transit industry members, etc.
The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2028-03-31 and is listed under ICR 202411-2132-001.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 30-Day FRN Generic Clearance 11.27.2024.pdf | Supplementary Document |
 2024 Supporting Statement Generic Clearance with 30-Day FRN 11.27.2024.docx | Supporting Statement A |
| 30 Day FRN Generic Clearance.docx | Supplementary Document |
| 30 Day FRN Generic Clearance.docx | Supplementary Document |
| 60-Day FRN Generic Clearance 9.25.24.pdf | Supplementary Document |
| 60-Day FRN Generic Clearance 9.25.24.pdf | Supplementary Document |
| Supporting Statement B - Statistical Methods.docx | Supporting Statement B |
| Supporting Statement B - Statistical Methods.docx | Supporting Statement B |
 SMS in Practice: Advancing Safety Risk Management and Safety Assurance Post-Workshop Survey |
Other-Survey |
| PTASP Resources and Implementation Customer Stakeholder Survey |
Other-survey |
| Contact Us - FTA Website Customer Inquiry Tool |
Other-Survey |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 202411-2132-001 | Extension without change of a currently approved collection | 2024-11-21 | ||
| 202107-2132-002 | Extension without change of a currently approved collection | 2021-08-26 | Approved without change | |
| 201908-2132-002 | No material or nonsubstantive change to a currently approved collection | 2019-08-16 | Approved without change | |
| 201709-2132-001 | Extension without change of a currently approved collection | 2017-09-30 | Approved without change | |
| 201406-2132-002 | Revision of a currently approved collection | 2014-07-16 | Approved without change | |
| 201105-2132-001 | New collection (Request for a new OMB Control Number) | 2011-06-17 | Approved without change | |
| 201103-2132-002 | New collection (Request for a new OMB Control Number) | 2011-04-19 | Withdrawn |
OMB Details
Contact Us - FTA Website Customer Inquiry Tool
Federal Enterprise Architecture: Transportation - Ground Transportation