Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Justification for Change.docx Justification for No Material/Nonsubstantive Change	2019-08-15
2017 Justification Statement Generic Clearance submitted on 9-5-017 FINAL.docx Supporting Statement A	2019-08-15
Customer Satisfaction Survey.pdf Supplementary Document	2017-09-13
30-Day Generic Federal Register Notice.pdf Supplementary Document	2017-09-13
2017 FR 60 Day FRN.doc Supplementary Document	2017-09-08
Supporting Statement B - Statistical Methods.docx Supporting Statement B	2019-08-15

IC Document Collections

IC ID	Document Title	Status
237503	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-survey	New
211902	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Survey	Unchanged

ICR Details

OMB Control No: 2132-0572	ICR Reference No: 201908-2132-002
Status: Active	Previous ICR Reference No: 201709-2132-001
Agency/Subagency: DOT/FTA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/21/2019
	Date Received in OIRA: 08/16/2019
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2021	08/31/2021	08/31/2021
Responses	10,000	0	2,700
Time Burden (Hours)	7,582	0	582
Cost Burden (Dollars)	0	0	0

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Abstract: The information collection request is for an extension without change of a currently approved information collection under OMB control number 2132-0572 “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.” This is a voluntary collection of information to enable the FTA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with the agency’s commitment to improving service delivery. The information collected from FTA's customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The entities that will respond to the customer service satisfaction survey include the general public, local and state transit agencies, transit industry members, etc.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Customer Service
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 27956	06/19/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 43083	09/13/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	10,000	2,700	0	7,300	0	0
Annual Time Burden (Hours)	7,582	582	0	7,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: FTA has renewed its commitment to garner customer and stakeholder feedback to gauge FTA’s service delivery. As a result, FTA plans to conduct additional customer feedback activities to assess how FTA is meeting the needs of its customers. Feedback from participants will help inform the development of future technical assistance materials and potential improvements to FTA’s services. Therefore, FTA is requesting an increase in the current approved burden hours from 582 to 7,582 and an increase in responses from 2,700 to 10,000 to accommodate additional projected customer feedback activities over the next two years.

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Annual Cost to Federal Government: $5,200

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/16/2019

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