na-2023_ICR_PA2DC Phase

OMB Control No.: 3095-0070
Expiration date: 12-31-2020

Request for Approval under the
“Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery”
(OMB Control Number: 3095-0070)
TITLE OF INFORMATION COLLECTION: Public Access to Digital Content
Benchmarking Project Institutional Questionnaire
DATE OF REQUEST: 6/26/2020
PURPOSE: The Office of Innovation is conducting a benchmarking project to identify,
research, assess, and report on how major institutions currently deliver their electronic
assets to researchers through their main public access interfaces (Catalog, website, etc.).
The project is part of NARA’s ongoing efforts to Make Access Happen: findings will help
point to future improvements to the Catalog in areas including content delivery and
presentation. The Information Collection requested is to completed Phase 2 of an ongoing
Public Access to Digital Content Benchmarking project. The Questionnaire will gather
information from 100 national and international institutions to gather additional
information on how these institutions made decisions about and provide access to digitized
and born-digital content. We intend to follow up with interviews to the 14 benchmarked
institutions following a general informational questionnaire.
To aid NARA in identifying the best practices for digitized and born-digital content, these
surveys of institution's digital public access processes and procedures and in-depth
interviews will provide critical context and direction for NARA’s work in public access to
digital content. We believe that these conversations will prompt a long-necessary
discussion, led by NARA’s Digital Public Access staff and Digital Format Specialist, on the
importance of public access to conversations of the digital lifecycle and how to ensure we
can continue to Make Access Happen as NARA processes and provides exponentially
increasing numbers of digitized and born-digital records.
Phase 2 does not involve interactions with NARA’s customers or researchers. The
questionnaire is geared toward practice and policy of the selected institutions on how they
provide content to the public.
DESCRIPTION OF RESPONDENTS: Cultural heritage professionals and digital archivists
at selected archives, libraries, museums, and universities. Individuals have been identified based
on role and title at their institution, and their or their institution's participation in published
studies or working groups on best practices for public access and digital content.
TYPE OF COLLECTION: (Check one)
Customer comment card/Complaint form
Usability testing (e.g., website or software)
Focus group
interviews.

Customer satisfaction survey
Small discussion group
Other: Informational Survey and

CERTIFICATION:
I certify the following to be true:
Page 1 of 4

NA Form 2023 (09-17)
Required by NARA 108

OMB Control No.: 3095-0070
Expiration date: 12-31-2020

1. The collection is voluntary.
2. The collection is low-burden for respondents and low-cost for the Federal government.
3. The collection is non-controversial and does not raise issues of concern to other Federal
agencies.
4. The results are not intended to be disseminated to the public.
5. Information gathered will not be used for the purpose of substantially informing influential
policy decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have
experience with the program or may have experience with the program in the future.
Name: Dara A. Baker, Digital Format Specialist, Office of Innovation, NARA
To assist review, please provide answers to the following question:

Personally Identifiable Information:
1. Is personally identifiable information (PII) collected?
Yes
No
2. If yes, will any information that is collected be included in records that are subject to the
Yes
No
Privacy Act of 1974?
3. If yes, has an up-to-date System of Records Notice (SORN) been published?
Yes
No
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to
Yes
No
participants?
BURDEN HOURS
Category of respondents
(2) Private Sector

No. of
respondents
32

Participation
time
3 hours

Burden
96

(3) State, local, or tribal governments

43 (+25*)

3 hours

204

Totals

100

3 hours

300

*In addition to that under (3) there are an additional 25 insititutions will be contacted that fit into
Category 4 (Federal Government)
FEDERAL COST: The estimated annual cost to the Federal government is $0.
If you are conducting a focus group, survey, or plan to employ statistical methods, please
provide answers to the following questions:
The selection of your targeted respondents
1. Do you have a customer list or something similar that defines the universe of potential
respondents and do you have a sampling plan for selecting from this universe?
Yes
No
If the answer is yes, please provide a description of both below (or attach the sampling plan). If
the answer is no, please provide a description of how you plan to identify your potential group of
respondents and how you will select them
Page 2 of 4

NA Form 2023 (09-17)
Required by NARA 108

OMB Control No.: 3095-0070
Expiration date: 12-31-2020

A pre-identified group of 100 cultural heritage institutions in the United States and abroad. The
insitutions, and the staff members identified as points of contact, have been chosen based on
three factors: leadership in the cultural heritage community and public access, diversity of
institution type, and participation in working groups or other professional activities associated
with digital public access.
List of selected institutions attached.
Administration of the instrument
1. How will you collect the information? (Check all that apply)
Web-based or other forms of social media (if applicable, please add url)
Telephone
In-person
Mail
Other, explain email or video chat
2. Will interviewers or facilitators be used?
Yes
No
3. Length of collection: From: 7/15/2020 To: 8/15/2020
Please make sure that all instruments, instructions, and scripts are submitted with the
request.

Page 3 of 4

NA Form 2023 (09-17)
Required by NARA 108

OMB Control No.: 3095-0070
Expiration date: 12-31-2020

Instructions for completing Request for Approval under the “Generic
Clearance for the Collection of Routine Customer Feedback”
TITLE OF INFORMATION COLLECTION: Provide the name of the collection that is the
subject of the request. (e.g. Comment card for soliciting feedback on xxxx)
DATE OF REQUEST: Enter the date the request is made.
PURPOSE: Provide a brief description of the purpose of this collection and how it will be used.
If this is part of a larger study or effort, please include this in your explanation.
DESCRIPTION OF RESPONDENTS: Provide a brief description of the targeted group or
groups for this collection of information. These groups must have experience with the program.
TYPE OF COLLECTION: Check one box. If you are requesting approval of other
instruments under the generic, you must complete a form for each instrument.
CERTIFICATION: Please read the certification carefully. If you incorrectly certify, the
collection will be returned as improperly submitted or it will be disapproved.
Personally Identifiable Information: Provide answers to the questions. Note: Agencies
should only collect PII to the extent necessary, and they should only retain PII for the period of
time that is necessary to achieve a specific objective.
Gifts or Payments: If you answer yes to the question, please describe the incentive and provide
a justification for the amount.
BURDEN HOURS:
Category of Respondents: Identify who you expect the respondents to be in terms of the
following categories: (1) Individuals or households; (2) Private sector; (3) State, local, or tribal
governments; or (4) Federal government. Only one type of respondent can be selected per row.
No. of Respondents: Provide an estimate of the number of respondents.
Participation Time: Provide an estimate of the amount of time required for a respondent to
participate (e.g. fill out a survey or participate in a focus group)
Burden: Provide the Annual burden hours: Multiply the number of respondents and the
participation time and divide by 60.
FEDERAL COST: Provide an estimate of the annual cost to the Federal government.
If you are conducting a focus group, survey, or plan to employ statistical methods, please
provide answers to the following questions:
The selection of your targeted respondents. Please provide a description of how you plan to
identify your potential group of respondents and how you will select them. If the answer is yes,
to the first question, you may provide the sampling plan in an attachment.
Administration of the Instrument: Identify how the information will be collected. More than
one box may be checked. Indicate whether there will be interviewers (e.g. for surveys) or
facilitators (e.g., for focus groups) used. Enter the date span “from” and “to” that this survey
will be administered.
Submit all instruments, instructions, and scripts with the request.

Page 4 of 4

NA Form 2023 (09-17)
Required by NARA 108