Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201709-3095-001

OMB: 3095-0070

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement B
2017-10-10
Supporting Statement A
2017-10-10
IC Document Collections
IC ID
Document
Title
Status
244344 New
244273 New
243985 New
243542 New
242594 New
242563 New
242488 New
242195 New
242166 New
241459 New
239232 New
236759 New
235738 New
235454 New
234973 New
233426 New
232309 New
231023 New
230581 New
229623 New
229622 New
229621 New
228569 New
228568 New
228567 New
228566 New
228565 New
228564 New
228563 New
228562 New
228561 New
228421 New
ICR Details
3095-0070 201709-3095-001
Active 201706-3095-001
NARA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection   No
Regular
Approved without change 12/03/2017
Retrieve Notice of Action (NOA) 10/10/2017
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
  Inventory as of this Action Requested Previously Approved
12/31/2020 36 Months From Approved 11/30/2017
125,000 0 125,000
21,500 0 21,500
0 0 0

The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: the target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential non-response bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results.

None
None

Not associated with rulemaking

  82 FR 31079 07/05/2017
82 FR 42839 09/12/2017
No

32
IC Title Form No. Form Name
Equal Employment Opportunity Office's (NEEO) Diversity and Inclusion Training Feedback
NAC MVP: SUS Benchmark Survey - 2020
Televisions in the A2 Cafeteria Survey
National Outreach Program Initiative (NOPI)
Archives.gov Survey
Virtual Pajama Party Feedback
Affiliated Archives Self-Inspection Survey (2020)
Controlled Unclassified Information (CUI) Program Implementation Assessment
National Industrial Security Program Policy Advisory Committee (NISPPAC) Public Meeting
Public Access to Digital Content Benchmarking Project Institutional Questionnaire
Remembering Vietnam Visitor Input Station
User Experience - Researchers
Training and Event Evaluation
External Schedule Review (ESR) Website Survey
Nominations for the 2019 Employee Recognition Ceremony Survey
Military Reference Digital Delivery Customer Feedback
Know Your Records Program
Information Security Oversight Office (ISOO) Open House
National Personnel Records Center (NPRC) Customer Satisfaction
Machine Readable Data Feedback Survey
NARA Digitization and Finding Aids Survey
Affiliated Archives Self-Inspection Survey (2019)
Office of Government Information Services (OGIS) Agency Freedom of Information Act (FOIA) Program Compliance Review
Affliated Archives Self-Assessment
Agency Assistance Project Feedback
National Industrial Security Program Policy Advisory Committee (NISPPAC) Virtual Public Meeting Survey
User Experience Research and Roadmap Project Survey - HistroryHub - 2018
User Experience Research and Roadmap Project Survey - Genealogists - 2018
LBJ Employee Viewpoint Survey (2018)
National Archives and Records Administration's Research Services Online Tutorial
Security Classification Guide Use Survey
Public Interest Declassiciation Board (PIDB) Virtual Public Meeting Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 125,000 125,000 0 0 0 0
Annual Time Burden (Hours) 21,500 21,500 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Tamee Fechhelm 301-837-3204 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/10/2017


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