Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201709-3095-001 · OMB 3095-0070 · Active

Forms and Documents
DocumentTypeStatusAvailability
2017FINAL_SS_0070_generic_clearance.docx Supporting Statement B Uploaded 2017-10-10 Available
2017FINAL_SS_0070_generic_clearance.docx Supporting Statement A Uploaded 2017-10-10 Available
IC Document Collections
IC IDCollectionTypeStatusForm
244344 National Industrial Security Program Policy Advisory Committee (NISPPAC) Public Meeting Other-Survey New
244273 NAC MVP: SUS Benchmark Survey - 2020 Other-Survey New
243985 Virtual Pajama Party Feedback Other-Survey New
243542 Affiliated Archives Self-Inspection Survey (2020) Other-survey New
242594 National Industrial Security Program Policy Advisory Committee (NISPPAC) Virtual Public Meeting Survey Other-Survey New
242563 Security Classification Guide Use Survey Other-Survey New
242488 Public Access to Digital Content Benchmarking Project Institutional Questionnaire Other-telephone script New
242195 Public Interest Declassiciation Board (PIDB) Virtual Public Meeting Survey Other-Survey New
242166 Military Reference Digital Delivery Customer Feedback Other-Survey New
241459 Archives.gov Survey Other-Survey New
239232 Machine Readable Data Feedback Survey Other-Survey New
236759 Affiliated Archives Self-Inspection Survey (2019) Other-Survey New
235738 Nominations for the 2019 Employee Recognition Ceremony Survey Other-Survey New
235454 Controlled Unclassified Information (CUI) Program Implementation Assessment Other-Survey New
234973 NARA Digitization and Finding Aids Survey Other-Survey New
233426 External Schedule Review (ESR) Website Survey Other-Survey New
232309 LBJ Employee Viewpoint Survey (2018) Other-Survey Questions New
231023 Televisions in the A2 Cafeteria Survey Other-Survey New
230581 Remembering Vietnam Visitor Input Station Other-Survey New
229623 User Experience Research and Roadmap Project Survey - HistroryHub - 2018 Other-Survey New
229622 User Experience Research and Roadmap Project Survey - Genealogists - 2018 Other-Survey New
229621 User Experience - Researchers Other-Survey New
228569 National Outreach Program Initiative (NOPI) Other-Survey New
228568 National Personnel Records Center (NPRC) Customer Satisfaction Other-Survey New
228567 Affliated Archives Self-Assessment Other-Survey New
228566 Office of Government Information Services (OGIS) Agency Freedom of Information Act (FOIA) Program Compliance Review Other-Survey New
228565 Agency Assistance Project Feedback Other-Survey New
228564 National Archives and Records Administration's Research Services Online Tutorial Other-Survey New
228563 Equal Employment Opportunity Office's (NEEO) Diversity and Inclusion Training Feedback Other-Survey New
228562 Know Your Records Program Other-Survey New
228561 Information Security Oversight Office (ISOO) Open House Other-Survey New
228421 Training and Event Evaluation Other-Tour Evaluation New
ICR Details
3095-0070 201709-3095-001
Active 201706-3095-001
NARA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection   No
Regular
Approved without change 12/03/2017
Retrieve Notice of Action (NOA) 10/10/2017
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
  Inventory as of this Action Requested Previously Approved
12/31/2020 36 Months From Approved 11/30/2017
125,000 0 125,000
21,500 0 21,500
0 0 0

The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: the target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential non-response bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results.

None
None

Not associated with rulemaking

  82 FR 31079 07/05/2017
82 FR 42839 09/12/2017
No

32
IC Title Form No. Form Name
Equal Employment Opportunity Office's (NEEO) Diversity and Inclusion Training Feedback
NAC MVP: SUS Benchmark Survey - 2020
Televisions in the A2 Cafeteria Survey
National Outreach Program Initiative (NOPI)
Archives.gov Survey
Virtual Pajama Party Feedback
Affiliated Archives Self-Inspection Survey (2020)
Controlled Unclassified Information (CUI) Program Implementation Assessment
National Industrial Security Program Policy Advisory Committee (NISPPAC) Public Meeting
Public Access to Digital Content Benchmarking Project Institutional Questionnaire
Remembering Vietnam Visitor Input Station
User Experience - Researchers
Training and Event Evaluation
External Schedule Review (ESR) Website Survey
Nominations for the 2019 Employee Recognition Ceremony Survey
Military Reference Digital Delivery Customer Feedback
Know Your Records Program
Information Security Oversight Office (ISOO) Open House
National Personnel Records Center (NPRC) Customer Satisfaction
Machine Readable Data Feedback Survey
NARA Digitization and Finding Aids Survey
Affiliated Archives Self-Inspection Survey (2019)
Office of Government Information Services (OGIS) Agency Freedom of Information Act (FOIA) Program Compliance Review
Affliated Archives Self-Assessment
Agency Assistance Project Feedback
National Industrial Security Program Policy Advisory Committee (NISPPAC) Virtual Public Meeting Survey
User Experience Research and Roadmap Project Survey - HistroryHub - 2018
User Experience Research and Roadmap Project Survey - Genealogists - 2018
LBJ Employee Viewpoint Survey (2018)
National Archives and Records Administration's Research Services Online Tutorial
Security Classification Guide Use Survey
Public Interest Declassiciation Board (PIDB) Virtual Public Meeting Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 125,000 125,000 0 0 0 0
Annual Time Burden (Hours) 21,500 21,500 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Tamee Fechhelm 301-837-3204 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/10/2017