Forest Service Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
60-day Federal Register Notice for 0596-0226.pdf Supplementary Document	2018-04-30
0596-0226 Fast-TrackGenericSubmissionTemplate v06-18-2014 (2).docx Supplementary Document	2018-03-16
FS - 0596-0226_2017 Draft_ Generic_SuptStmt B - 01-26-2018.docx Supporting Statement B	2018-03-16
FS - 0596-0226_2017 Draft_ Generic_SuptStmt A - 01-26-2018.docx Supporting Statement A	2018-03-16

IC Document Collections

IC ID	Document Title	Status
239428	Recreation.gov Post Contact Survey Other-Survey	New
235131	Recreation.gov Customer Satisfaction Survey Other-Survey Instrument	New
234971	Customer Experience Center of Excellence - USDA Forest Service Customer Journey Mapping and Field Research Other-Field Guide	New
234189	Web-based survey for soliciting feedback on ForMAP Other-PDF of Web-based Form	New

ICR Details

OMB Control No: 0596-0226	ICR Reference No: 201801-0596-002
Status: Active	Previous ICR Reference No: 201406-0596-002
Agency/Subagency: USDA/FS	Agency Tracking No:
Title: Forest Service Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/27/2018
	Date Received in OIRA: 04/30/2018
Terms of Clearance: OMB approves this collection for a period of three years.  To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument;  2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than three Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2021	36 Months From Approved	07/31/2018
Responses	1,875,000	0	3,500,000
Time Burden (Hours)	468,750	0	875,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our committment to improving service delivery. These collections will allow for ongoing, collaborative and actionable communication between the agency and its customers and stakeholders, allowing feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 50372	10/31/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 18263	04/26/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

IC Title	Form No.	Form Name
Recreation.gov Post Contact Survey
Recreation.gov Customer Satisfaction Survey
Web-based survey for soliciting feedback on ForMAP
Customer Experience Center of Excellence - USDA Forest Service Customer Journey Mapping and Field Research

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,875,000	3,500,000	0	0	-1,625,000	0
Annual Time Burden (Hours)	468,750	875,000	0	0	-406,250	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Burden estimates were revised to reflect better data on number of respondents and number of responses, and costs were updated to reflect current values. This re-evaluation was conducted after the 60-day Federal Register notice was released to the public. Based on the better use data, the number of responses decreased from 3,500,000 to 1,875,000 and the burden hours decreased from 875,000 to 468,750 from the previously approved generic information collection.

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Annual Cost to Federal Government: $50,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/30/2018

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