Recreation.gov Customer Satisfaction Survey Justification

0596-0226 Fast- Submission recreation gov 2 27 19.docx

Forest Service Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Recreation.gov Customer Satisfaction Survey Justification

OMB: 0596-0226

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Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” OMB Control Number: 0596-0226

Shape1 TITLE OF INFORMATION COLLECTION: Recreation.gov Customer Satisfaction Survey


PURPOSE:

Recreation.gov is a gateway for the general public to dream, plan, experience, and share their experiences with our federal lands. We want to track customer satisfaction to better help our team target site improvements.


DESCRIPTION OF RESPONDENTS:

The types of people that visit and use this site include the general public who are interested in outdoor recreation. This may include international visitors as well.


TYPE OF COLLECTION: (Check one)


[ ] Customer Comment Card/Complaint Form [ X] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________


CERTIFICATION:


I certify the following to be true:

  1. The collection is voluntary.

  2. The collection is low-burden for respondents and low-cost for the Federal Government.

  3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

  4. The results are not intended to be disseminated to the public.

  5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

  6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.


Name:_____Linna Manomaitis Ferguson___________________________________________









To assist review, please provide answers to the following question:


Personally Identifiable Information:


  1. Is personally identifiable information (PII) collected? [ ] Yes [X ] No

  2. If Yes, is the information that will be collected included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

  3. If Applicable, has a System or Records Notice been published? [ ] Yes [ ] No


Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X ] No


BURDEN HOURS


Category of Respondent

No. of Respondents

Participation Time

Burden

Individuals

50,000

2 minutes

100,000 min

Totals






FEDERAL COST: The estimated annual cost to the Federal government is __$0__________


If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:


The selection of your targeted respondents

  1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [ ] Yes [X ] No


If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?


Administration of the Instrument


  1. How will you collect the information? (Check all that apply)

[ X ] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

  1. Will interviewers or facilitators be used? [ ] Yes [ X] No

Please make sure that all instruments, instructions, and scripts are submitted with the request.


PowerPoint included that shows the questions we will be asking.

Recreation-gov A-11 Survey walk through screens.pptx

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File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File TitleDOCUMENTATION FOR THE GENERIC CLEARANCE
Author558022
File Modified0000-00-00
File Created2021-01-20

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