Surveys for User Satisfaction, Impact and Needs

Forms and Documents

Document Name	Status
Form 0625-XXXX Combined Customer Survey Questions 08-21-18 Form	New
Form 0625-0275 Updated Annual Survey Form and Instruction	Removed
Form ITA-XXXXP Revised and Updated Surveys for User Satisfaction, Impact, and Needs Form	Removed
2018 ITA Annual Survey (Highlighted changes).docx Supplementary Document	2018-08-21
0625-0275 - Supporting Statement Part B for User Satisfaction Impact & Needs 04-30-18.doc Supporting Statement B	2018-04-30
0625-0275 - Supporting Statement Part A for User Satisfaction Impact & Needs 07-19-18.docx Supporting Statement A	2018-08-21
0625-0275 - Supplementary Document-Surveys for User Satisfaction Impact & Needs.docx Justification for No Material/Nonsubstantive Change	2016-02-23

IC Document Collections

IC ID	Document Title	Status
230305	Combined Customer Survey Questions 08-21-18 Form	New
224441	Updated Annual Survey Form and Instruction	Removed
220204	Revised and Updated Surveys for User Satisfaction, Impact, and Needs Form	Removed

ICR Details

OMB Control No: 0625-0275	ICR Reference No: 201803-0625-003
Status: Active	Previous ICR Reference No: 201602-0625-001
Agency/Subagency: DOC/ITA	Agency Tracking No:
Title: Surveys for User Satisfaction, Impact and Needs
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 09/21/2018
	Date Received in OIRA: 05/03/2018
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2021	36 Months From Approved
Responses	50,000	0	0
Time Burden (Hours)	25,000	0	0
Cost Burden (Dollars)	104,167	0	0

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Abstract: The International Trade Administration provides a multitude of international trade related programs to help U.S. businesses. These programs include information products, services, and trade events. To accomplish its mission effectively, ITA needs ongoing feedback on its programs. This information collection item allows ITA to solicit clients' opinions about the use of ITA products, services, and trade events. To promote optimal use and provide focused and effective improvements to ITA programs, we are requesting approval for this clearance package; including: use of Comment Cards (i.e. transactional-based surveys) to collect feedback immediately after ITA assistance is provided to clients; use of annual surveys (i.e. relationship-based surveys) to gauge overall satisfaction, impact and needs for clients with ITA assistance provided over a period time; use of multiple data collection methods (i.e. web-enabled surveys sent via email, telephone interviews, automated telephone surveys, and in-person surveys via mobile devices/laptops/tablets at trade events/shows) to enable clients to conveniently respond to requests for feedback; and a forecast of burden hours. Without this information, ITA is unable to systematically determine the actual and relative levels of performance for its programs and products/services and to provide clear, actionable insights for managerial intervention. This information will be used for program evaluation and improvement, strategic planning, allocation of resources and stakeholder reporting.

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Authorizing Statute(s): US Code: 15 USC 1512 et seq. and 15 U.S.C. 171 Name of Law: Powers and Duties of Department
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 8651	02/28/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 19523	05/03/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Updated Annual Survey	0625-0275	2016 ITA Annual Survey
Combined Customer Survey Questions 08-21-18	0625-XXXX, 0625-XXXX	Combined Customer Survey Questions
Revised and Updated Surveys for User Satisfaction, Impact, and Needs	ITA-XXXXP	0625-0275 Combined Customer Survey Questions

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	50,000	0	0	20,000	0	30,000
Annual Time Burden (Hours)	25,000	0	0	20,000	0	5,000
Annual Cost Burden (Dollars)	104,167	0	0	-20,833	0	125,000

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Our agency has seen an increase in the number of clients being assisted, thereby increasing the number of clients being surveyed.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/03/2018

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