NWS Customer Survey for Official and Experimental Produc

Introduction

NWS Customer Survey for Official and Experimental Products/Services

OMB Control Number 0648-0342 Expires 6-30-2021
Note: This survey is intended to solicit and document your feedback, suggestions, and satisfaction for
proposed Experimental Products or Services, and to solicit and document your feedback and suggestions
on proposed changes to existing products or services, as applicable. We are not able to respond to
questions you submit in this survey. For general or technical questions about this product or service,
please refer to the Public Notification Statement or Product/Service Description Document describing the
product/service. For general questions or comments about the survey itself, please contact the NWS at:
[email protected].

Satisfaction with Product/Service

1. Please indicate the degree to which you agree or disagree with the statements below. If the
statement does not apply to your product/service, please select N/A.
Strongly Agree
This NWS
product/service
provides high-quality
information.
Comments

This NWS
product/service is
technically sound (e.g.,
functionality,
responsiveness,
stability).
Comments

This NWS
product/service is
user-friendly (e.g.,
easy to learn and
understand,
engaging).
Comments

The Product/Service
Description Document
provides me with
adequate information
and instructions to
understand and use
the product or service.
Comments

Somewhat
Agree

Neither Agree
or Disagree

Somewhat
Disagree

Strongly
Disagree

N/A

Satisfaction with Product/Service

2. What specific aspects of this NWS product/service did you findmost useful? Please check all
that apply.
Display/Format
Functionality
Information content
Timeliness/Responsiveness
Relevance to my needs (e.g., decisions, plans)
Other
None (no specific aspects are useful)

Satisfaction with Product/Service

3. Please explain what was most useful about the features you selected.
Display/Format

Functionality

Information content

Timeliness/Responsiveness

Relevance to my needs (e.g., decisions, plans)

Other

None (no specific aspects are useful)

Satisfaction with Products/Services

4. To improve the NWS product/service, what specific aspects would youchange? Please check all
that apply.
Display/Format
Functionality
Information content
Timeliness/Responsiveness
Relevance to my needs (e.g, decisions, plans)
Other
None

Satisfaction with Product/Service

5. Please explain what you would change about the features you selected.
Display/Format

Functionality

Information content

Timeliness/Responsiveness

Relevance to my needs (e.g, decisions, plans)

Other

None

Appropriateness of Product/Service

6. Within the context of the entire Weather, Water, and Climate Enterprise (Government, Academia,
Private Sector), do you believe it is appropriate for the National Weather Service to make this
product/service available?
Yes
No
I don't know
Why or why not?

Use of Product/Service

7. How often do you (or would you) use this product/service?
Several times a day
Daily
Several times a week
Weekly
Seasonally
Occasionally
Never
Other (please specify)

8. Please tell us how you plan to use the information provided in this product/service. Please check
all that apply.
Information only
Personal decision making
Business decision making
Public safety/emergency management decision making
Incorporate or re-disseminate in your system/forecasts
Other (please specify)

Satisfaction with Product/Service

9. What is your overall satisfaction with the NWS product/service?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Other (please specify)

Optional Affiliation Question

Thank you for completing the survey! We'd now like to ask you a question about your
affiliation. Your answer will only be used to help us understand some of the general characteristics
of the people who have responded to this survey. These answers will help us assure that we
capture the perspectives of a broad range of people from different backgrounds, which is critical to
help us build a Weather Ready Nation.
Note: If you feel uncomfortable answering, you may skip it.
10. Which category best describes your affiliation?
Individual
Broadcast Meteorologist
Other news/media
Public safety/Emergency Management
Other State/local government
NOAA
Other federal government
Education
Other research institute
Business/industry
Other (please specify)

11. To ensure a human is taking this survey, please select option "C" as your answer choice.
A
B
C
D
E

Public reporting burden for this collection of information is estimated to average 6 minutes per response,
including the time for reviewing instructions, searching existing data sources, gathering and maintaining the
data needed, and completing and reviewing the collection of information. Send comments regarding this
burden estimate or any other suggestions for reducing this burden to:
Adrienne Thomas, SO/CIO SOU1000
151 Patton Ave., Bldg. FED
Asheville, NC 28801-5001
828-257-3148
Notwithstanding any other provisions of the law, no person is required to respond to, nor shall any person
be subjected to a penalty for failure to comply with, a collection of information subject to the requirements
of the Paperwork Reduction Act, unless that collection of information displays a currently valid OMB Control
Number. Finally, please note that under no circumstances will individual responses be shared.