NOAA Customer Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
NWS Experimental & Existing Products Customer Survey	Form	New	Available
NWS Frost Freeze Survey	Form	New	Available
NOAA NSDesk Survey	Form	New	Available
NESDIS AdminLAN User Survey	Form	New	Available
Annual IT Customer Satisfaction Survey	Form	New	Available
Hazard Simplification Surveys	Form and Instruction	New	Available
Community Rating System Survey	Form and Instruction	New	Available
MRIP Partner Satisfaction Assessment	Form	New	Repair queued
Lake Eric Harmful Algal Bloom Bulletin Survey	Form	New	Available
Gulf of Mexico Harmful Algal Blook Bulletin Survey	Form	New	Available
Chesapeake Bay Vibrio Forecast Survey	Form	New	Available
Event Specific Impact Decision Support Services and Annual Review Questionnaire	Form	New	Available
NWS Tropical Products & Services Partner Survey	Form	New	Available
MRIP Customer Satisfaction Assessment Questionnaire	Form	New	Available
NWS Customer Survey for Official and Experimental Products/Services	Form	New	Available
Get into Your Sanctuary Day – Visitor Satisfaction Survey	Form	New	Available
Fishing Industry Stakeholders Survey	Form and Instruction	New	Available
NWS Customer Survey for Official and Experimental Products/Services	Form	New	Available
Impact Based Decision Support Services Survey	Form	New	Repair queued
GPS STEM teacher survet	Form	New	Available
Tropical Cyclone Advisory (TCM) Survey	Form and Instruction	New	Available
U.S. Global Change Research Program National Coordination Office Participants	Form	New	Available
WEA Wireless Emergency Alert Partner Survey	Form	New	Available
Coast Pilot Customer Baseline Survey	Form	New	Available
IDSS Impact external measures survey	Form	New	Available
2018 Hollings Scholarship Seminar Survey	Form	New	Available
0342 30d FRN pub 041618_16329.pdf	Supplementary Document	Uploaded 2018-04-20	Available
0342 60d FRN_111317_52279.pdf	Supplementary Document	Uploaded 2018-04-20	Available
0342 ss 040918 Part B.docx	Supporting Statement B	Uploaded 2018-04-20	Available
0342 ss 042018 Part A revised2.doc	Supporting Statement A	Uploaded 2018-06-07	Available
0648-0342 quantitative and qualitative questions.pdf	Supplementary Document	Uploaded 2011-11-21	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
244467	NWS Experimental & Existing Products Customer Survey	Form	New	NWS Experimental & Existing Products Customer Survey
244187	NWS - Frost / Freeze Survey	Form	New	NWS Frost Freeze Survey
243646	NOAA IT Customer Surveys	Form	New	NOAA NSDesk Survey
243646	NOAA IT Customer Surveys	Form	New	NESDIS AdminLAN User Survey
243646	NOAA IT Customer Surveys	Form	New	Annual IT Customer Satisfaction Survey
243319	NWS - Hazard Simplification Surveys	Form and Instruction	New	Hazard Simplification Surveys
242954	NOS - Community Rating System (CRS) Survey	Form and Instruction	New	Community Rating System Survey
242821	NMFS - MRIP Partner Satisfaction Survye	Form	New	MRIP Partner Satisfaction Assessment
242351	NOS - Ecological Forecast Products	Form	New	Lake Eric Harmful Algal Bloom Bulletin Survey
242351	NOS - Ecological Forecast Products	Form	New	Gulf of Mexico Harmful Algal Blook Bulletin Survey
242351	NOS - Ecological Forecast Products	Form	New	Chesapeake Bay Vibrio Forecast Survey
241972	NWS - Impact Decision Support Services (IDSS)	Form	New	Event Specific Impact Decision Support Services and Annual Review Questionnaire
240718	NOAA CoastWatch Products and Services User Feedback Survey	Other-Screenshot - Survey Questions	New
239244	NWS Partner Survey on Tropical Products/Services	Form	New	NWS Tropical Products & Services Partner Survey
238287	MRIP Customer Satisfaction Assessment	Form	New	MRIP Customer Satisfaction Assessment Questionnaire
237556	NWS Customer Survey for Official & Experimental Products/Services - Revision	Form	New	NWS Customer Survey for Official and Experimental Products/Services
236768	Get in Your Sanctuary Day	Form	New	Get into Your Sanctuary Day – Visitor Satisfaction Survey
236162	New England Fishery Stakeholder Communications Survey	Form and Instruction	New	Fishing Industry Stakeholders Survey
235444	NWS Customer Survey for Official and Experimental Products/Services	Form	New	NWS Customer Survey for Official and Experimental Products/Services
234455	Revised NWS IDSS questionnaire	Form	New	Impact Based Decision Support Services Survey
233540	GPS STEM Teacher Survey	Form	New	GPS STEM teacher survet
232733	Tropical Cyclone Advisory (TCM) Survey	Form and Instruction	New	Tropical Cyclone Advisory (TCM) Survey
232594	U.S. Global Change Research Program National Coordination Office Participant Survey	Form	New	U.S. Global Change Research Program National Coordination Office Participants
232439	Hazard Simplification Focus Groups 2018	Other-script	New
232310	NWS Wireless Emergency Alert Partner Survey	Form	New	WEA Wireless Emergency Alert Partner Survey
232222	U.S. Coast Pilot Customer Baseline Survey	Form	New	Coast Pilot Customer Baseline Survey
232041	Measuring NWS' Impact Decision Support Services	Form	New	IDSS Impact external measures survey
231960	2018 Hollings Scholarship Seminar Survey	Form	New	2018 Hollings Scholarship Seminar Survey

ICR Details

OMB Control No: 0648-0342	ICR Reference No: 201804-0648-008
Status: Historical Active	Previous ICR Reference No: 201504-0648-015
Agency/Subagency: DOC/NOAA	Agency Tracking No:
Title: NOAA Customer Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 06/07/2018
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/23/2018
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2021	36 Months From Approved	06/30/2018
Responses	400,037	0	546,594
Time Burden (Hours)	51,752	0	50,436
Cost Burden (Dollars)	0	0	0

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Abstract: This is a request for revision and extension of a generic clearance for voluntary customer surveys to be conducted by NOAA program offices. In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to be able to continue to gather customer feedback on services and/or products, which can be used in planning for service/product modification and prioritization. Under this generic clearance, individual offices would continue use of approved questionnaires and develop new questionnaires, as needed, by selecting subsets of the approved set of collection questions and tailoring those specific questions to be meaningful for their particular programs. These proposed questionnaires would then be submitted through a fast-track request for approval process.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 52279	11/13/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 16329	04/16/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 24

table that charts list of burden

IC Title	Form No.	Form Name
2018 Hollings Scholarship Seminar Survey	NA	2018 Hollings Scholarship Seminar Survey
GPS STEM Teacher Survey	NA	GPS STEM teacher survet
Get in Your Sanctuary Day	N/A	Get into Your Sanctuary Day – Visitor Satisfaction Survey
Hazard Simplification Focus Groups 2018
MRIP Customer Satisfaction Assessment	N/A	MRIP Customer Satisfaction Assessment Questionnaire
Measuring NWS' Impact Decision Support Services	NA	IDSS Impact external measures survey
NMFS - MRIP Partner Satisfaction Survye	N/A	MRIP Partner Satisfaction Assessment
NOAA CoastWatch Products and Services User Feedback Survey
NOAA IT Customer Surveys	N/A, N/A, N/A	Annual IT Customer Satisfaction Survey ,   NESDIS AdminLAN User Survey ,   NOAA NSDesk Survey
NOS - Community Rating System (CRS) Survey	N/A	Community Rating System Survey
NOS - Ecological Forecast Products	N/A, N/A, N/A	Chesapeake Bay Vibrio Forecast Survey ,   Gulf of Mexico Harmful Algal Blook Bulletin Survey ,   Lake Eric Harmful Algal Bloom Bulletin Survey
NWS - Frost / Freeze Survey	N/A	NWS Frost Freeze Survey
NWS - Hazard Simplification Surveys	N/A	Hazard Simplification Surveys
NWS - Impact Decision Support Services (IDSS)	N/A	Event Specific Impact Decision Support Services and Annual Review Questionnaire
NWS Customer Survey for Official & Experimental Products/Services - Revision	N/A	NWS Customer Survey for Official and Experimental Products/Services
NWS Customer Survey for Official and Experimental Products/Services	N/A	NWS Customer Survey for Official and Experimental Products/Services
NWS Experimental & Existing Products Customer Survey	N/A	NWS Experimental & Existing Products Customer Survey
NWS Partner Survey on Tropical Products/Services	N/A	NWS Tropical Products & Services Partner Survey
NWS Wireless Emergency Alert Partner Survey	NA	WEA Wireless Emergency Alert Partner Survey
New England Fishery Stakeholder Communications Survey	N/A	Fishing Industry Stakeholders Survey
Revised NWS IDSS questionnaire	NA	Impact Based Decision Support Services Survey
Tropical Cyclone Advisory (TCM) Survey	NA	Tropical Cyclone Advisory (TCM) Survey
U.S. Coast Pilot Customer Baseline Survey	NA	Coast Pilot Customer Baseline Survey
U.S. Global Change Research Program National Coordination Office Participant Survey	NA	U.S. Global Change Research Program National Coordination Office Participants

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	400,037	546,594	0	0	-146,557	0
Annual Time Burden (Hours)	51,752	50,436	0	0	1,316	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Adjustments: The burden for the last three years was slightly less than expected, but in case of a greater number of surveys in the next three years, we added an estimated 15,000 responses and 5,000 hours for the 2018 extension. 2015 estimates 2015 -2018 actuals 2018 estimates Responses over 3 yr 546,594 385,037 400,037 Hours over 3 yr 50,436 46,752 51,752

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/23/2018

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