Current Survey

Introduction

NWS Customer Survey for Official and Experimental Products/Services

OMB Control Number 0648-0342 Expires 6-30-2021
Note: This survey is intended to solicit and document your feedback, suggestions, and satisfaction
for proposed Experimental Products or Services, and to solicit and document your feedback and
suggestions on proposed changes to existing products or services, as applicable. We are not able
to respond to questions you submit in this survey. For general or technical questions about this
product or service, please refer to the Public Notification Statement or Product/Service Description
Document describing the product/service. For general questions or comments about the survey
itself, please contact the NWS at: [email protected].

Satisfaction with Product/Service

1. Please indicate the degree to which you agree or disagree with the statements below. If the statement
does not apply to your product/service, please select N/A.
Strongly Agree
This NWS
product/service provides
high-quality information.
Comments

This NWS
product/service is
technically sound (e.g.,
functionality,
responsiveness, stability).
Comments

This NWS
product/service is userfriendly (e.g., easy to
learn and understand,
engaging).
Comments

The Product/Service
Description Document
provides me with
adequate information and
instructions to understand
and use the product or
service.
Comments

Somewhat
Agree

Neither Agree or
Disagree

Somewhat
Disagree

Strongly
Disagree

N/A

Satisfaction with Product/Service

2. What specific aspects of this NWS product/service did you findmost useful? Please check all that apply.
Display/Format
Functionality
Information content
Timeliness/Responsiveness
Relevance to my needs (e.g., decisions, plans)
Other
None (no specific aspects are useful)

Satisfaction with Product/Service

3. Please explain what was most useful about the features you selected.
Display/Format

Functionality

Information content

Timeliness/Responsiveness

Relevance to my needs (e.g., decisions, plans)

Other

None (no specific aspects are useful)

Satisfaction with Products/Services

4. To improve the NWS product/service, what specific aspects would youchange? Please check all that
apply.
Display/Format
Functionality
Information content
Timeliness/Responsiveness
Relevance to my needs (e.g, decisions, plans)
Other
None

Satisfaction with Product/Service

5. Please explain what you would change about the features you selected.
Display/Format

Functionality

Information content

Timeliness/Responsiveness

Relevance to my needs (e.g, decisions, plans)

Other

None

Appropriateness of Product/Service

6. Within the context of the entire Weather, Water, and Climate Enterprise (Government, Academia, Private
Sector), do you believe it is appropriate for the National Weather Service to make this product/service
available?
Yes
No
I don't know
Why or why not?

Use of Product/Service

7. How often do you (or would you) use this product/service?
Several times a day
Daily
Several times a week
Weekly
Seasonally
Occasionally
Other (please specify)

8. Please tell us how you plan to use the information provided in this product/service. Please check all that
apply.
Information only
Personal decision making
Business decision making
Incorporate or re-disseminate in your system/forecasts
Other (please specify)

Satisfaction with Product/Service

9. What is your overall satisfaction with the NWS product/service?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Other (please specify)

Optional Affiliation Question

Thank you for completing the survey! We'd now like to ask you a question about your
affiliation. Your answer will only be used to help us understand some of the general characteristics
of the people who have responded to this survey. These answers will help us assure that we
capture the perspectives of a broad range of people from different backgrounds, which is critical to
help us build a Weather Ready Nation.
Note: If you feel uncomfortable answering, you may skip it.
10. Which category best describes your affiliation?
Individual
University student
University faculty
Other research institute
Business/industry
NOAA
Other federal government
News/media
State/local government
Other (please specify)

11. To ensure a human is taking this survey, please select option "C" as your answer choice.
A
B
C
D
E

Public reporting burden for this collection of information is estimated to average 6 minutes per
response, including the time for reviewing instructions, searching existing data sources, gathering
and maintaining the data needed, and completing and reviewing the collection of information. Send
comments regarding this burden estimate or any other suggestions for reducing this burden to:
Sarah Brabson, CIO-PPA1, Station 9826
1315 East-West Highway, Silver Spring, MD 20910
301-713-3333, extension 204
Notwithstanding any other provisions of the law, no person is required to respond to, nor shall any
person be subjected to a penalty for failure to comply with, a collection of information subject to
the requirements of the Paperwork Reduction Act, unless that collection of information displays a
currently valid OMB Control Number. Finally, please note that under no circumstances will
individual responses be shared.