NVLAP Accreditation Services Customer Survey

Accreditation Services Customer Survey

OMB No. 0693-0031 Expires: 2018-05-31

This collection of information contains Paperwork Reduction Act (PRA) requirements approved by the Office of Management and Budget (OMB). Notwithstanding any other provisions of the law, no person is required to respond to, nor shall any person be subject to a penalty for failure to comply with, a collection of information subject to the requirements of the PRA unless that collection of information displays a currently valid OMB control number. Public reporting burden for this collection is estimated to be 5 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed and completing and reviewing the collection of information. Send comments regarding this burden estimate or any aspect of this collection of information, including suggestions for reducing this burden, to the National Institute of Standards and Technology, Attn: NVLAP Chief, [email protected], 301-975-4016.
Thank you for selecting NVLAP to provide accreditation services to your laboratory. We would appreciate your taking some time to let us know how satisfied you are with your recent accreditation services. Please answer the questions below and return this survey in the postage-paid envelope.
1. Why did you choose NVLAP for this accreditation?
		Regulatory requirement Procurement requirement				Reputation / quality of service Cost				Previous experience with NVLAP Other (please specify) _________________________
2. To what extent did this accreditation experience meet your expectations?				Did not meet expectations			Met some expectations		Met expectations		Exceeded some expectations	Exceeded all expectations
				1			2		3		4	5
3. Please rate your satisfaction with each of the following service areas:				Poor			Fair		Good		Very Good	Excellent
	a. Courtesy of NVLAP phone personnel			1			2		3		4	5
	b. Ease of application process			1			2		3		4	5
	c. Responsiveness of NVLAP program manager			1			2		3		4	5
	d. Quality of proficiency testing program (if applicable)			1			2		3		4	5
	e. Timely processing of accreditation			1			2		3		4	5
	f. Accuracy of certificate and scope of accreditation			1			2		3		4	5
4. How would you rate the value of NVLAP accreditation relative to its cost?				Poor			Fair		Good		Very Good	Excellent
				1			2		3		4	5
5. Based on this specific experience, how likely are you to renew your NVLAP accreditation?				Unlikely			Somewhat unlikely		Neither unlikely nor likely		Somewhat likely	Very likely
				1			2		3		4	5
6. Overall, how satisfied are you with this accreditation experience?				Very dissatisfied			Dissatisfied		Neither dissatisfied nor satisfied		Satisfied	Very Satisfied
				1			2		3		4	5
7. How can NVLAP improve its accreditation service to you? ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________
8. Please enter the field of accreditation for this transaction:								9. The following information is optional: Laboratory Name: ___________________________________________ NVLAP Lab Code: ___________________________________________ Your Name: ________________________________________________ Your Phone Number: _________________________________________
Acoustics Asbestos Biometrics Testing Calibration Carpet & Cushion Common Criteria Construction			Cryptographic & Security Dosimetry Electric Motors Elec. Com. & Telecom. Energy Eff. Lighting Fasteners & Metals		Healthcare IT Personal Body Armor Radiation Detection Inst. Thermal Insulation Voting Wood Based Products

Rev. 2016-01-12

thank you very much for your response. your evaluation will make a difference.