Business Systems Division (BSD) Customer Survey

The Business Systems Division (BSD) Customer Survey

The Business Systems Division (BSD) would like your feedback on your experience to better
monitor customer satisfaction levels.
NOTE: This collection of information contains Paperwork Reduction Act (PRA) requirements
approved by the Office of Management and Budget (OMB). Notwithstanding any other provisions of
the law, no person is required to respond to, nor shall any person be subject to penalty for failure to
comply with, a collection of information subject to the requirements of the PRA, unless that
collection of information displays a currently valid OMB Control Number. Public reporting burden
for this collection is estimated to be one (1) minute per response, including the time for reviewing
instructions, searching existing data sources, gathering and maintaining the data needed, and
completing and reviewing the collection of information. Send comments regarding this burden
estimate, or any other aspects of this collection of information, including suggestions for reducing
this burden, to the National Institute of Standards and Technology, ATTN: Robert Poling, 301-9753312.
OMB Control No. 0693-0031
Expiration Date 5/31/2018
1. What is your Helpdesk ticket number? (Please enter the last 6 digits)

* 2. Please select the Representative who assisted you.

If Other, please specify representatives name.

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3. How satisfied are you with:
Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

The courtesy of the
Analyst?
The technical
skill/knowledge of the
analyst?
The timeliness of the
service provided?
The quality of the
service provided?
The overall service
experience?
Additional Feedback (optional):

4. If you were dissatisfied with your experience and would like a Business Systems Division (BSD)
Manager to contact you, please provide your name and phone number. A Manager will contact you in the
next 3-5 business days.

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