Standards Reference Materials (SRM) - Customer Satisfaction Data Collection

CUSTOMER REGISTRATION AND SATISFACTION REPORT CARD
FOR NIST STANDARD REFERENCE MATERIALS
To be notified of any updates or
developments of a product, please
register your Standard Reference
Material (SRM).
We also invite you to rate our
services. Information provided by
you is very valuable to our continued
efforts to enhance our features and
content of our measurement services.

You can complete and return
this card.

PURCHASE INFORMATION
SRM/RM Number:
Date Shipped:
NIST Division:
NIST Sales Order Number:
Example (0800000)
Customer Purchase Order
Number:
Lot Number (if available):
Serial Number (if available):
Purchased directly from NIST? Yes

Please Print
To submit a registration and
customer survey online, go to
http://www.nist.gov/srm_survey.
To submit a registration only, go
to http://www.nist.gov/srm_reg.

City, State/Province:
Country, Postal Code:
E-mail:
Phone:
Fax:

Visit us at
http://www.nist.gov/srm
Thank you.
Best Method of Contact:
Do NOT cut.

Email

City:

State/Province:

Country:

Postal Code:

Phone

Fax

Fold, staple, and mail.
Please rate your SRM purchasing experience by checking the appropriate box in the table below.
Excellent

Category

Question

Website

Navigation and usability of the SRM web site
Web presentation of SRM product information
Overall website experience
SRM availability for purchase
Ease with getting in touch with SRM Sales and Customer Service
Response time with your request for a quote or order
Overall experience with order placement
(via online, email, phone, or fax)

Order
Placement

No

CUSTOMER INFORMATION
User First Name:
User Surname:
Organization/Company:
Address:
Address (continued):

Very
Good

Good

Fair*

Do NOT cut.
Poor*

N/A

Order
Fulfillment

Once the order for available items was placed, timeliness of delivery
Carrier treatment of shipment
Packaging of SRM(s)
Product
SRM Certificate or Report of Investigation information
Material Safety Data sheet or SRM Exemption Letter information
Overall SRM Quality
Overall SRM Value
How could NIST serve you better in the future?

*Let us know why any score was Fair or Poor.
What is the intended use of this SRM to your work?
Other comments?
How did you hear about NIST Standard Reference Materials?
Advertisement
Catalog/Brochure
Colleague

Exhibit/Meeting

Web

Approved by Office of Management and Budget (OMB) for public information collection until 31 May 2018.

Repeat Customer
OMB Control No.: 0693-0031

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