| Survey: |
FinCEN – Foreign Financial Intelligence Unit |
| IA#: |
20265 A5 |
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| Date: |
3/20/2019 |
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| SURVEY TYPE: |
Relationship (Tab 4) |
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| Survey Q# |
Type# |
Type Topic |
| Demo1 |
Custom |
Respondent Background |
| CS1 |
Custom |
Respondent Background |
| CS2 |
1 |
Application process |
| CS3 |
1 |
Application process |
| CS4 |
1 |
Application process |
| CS5 |
1 |
Application process |
| Rep1 |
2 |
Customer Service |
| Rep2 |
2 |
Customer Service |
| Rep3 |
2 |
Customer Service |
| Rep4 |
2 |
Customer Service |
| Rep5 |
2 |
Customer Service |
| Res1 |
5 |
Product/Information/Service Provided |
| Res2 |
5 |
Product/Information/Service Provided |
| Res3 |
5 |
Product/Information/Service Provided |
| Res4 |
5 |
Product/Information/Service Provided |
| Res5 |
5 |
Product/Information/Service Provided |
| Use1 |
5 |
Product/Information/Service Provided |
| Use2 |
5 |
Product/Information/Service Provided |
| Use3 |
5 |
Product/Information/Service Provided |
| Use4 |
5 |
Product/Information/Service Provided |
| Use5 |
5 |
Product/Information/Service Provided |
| Use6 |
Custom |
Product/Information/Service Provided |
| SD1 |
Custom |
Product/Information/Service Provided |
| SD2 |
Custom |
Product/Information/Service Provided |
| SD3 |
Custom |
Product/Information/Service Provided |
| SD4 |
7 |
Satisfaction (ACSI Index) |
| SD5 |
Custom |
Suggested Improvements |
| ESW1 |
7 |
Satisfaction (ACSI Index) |
| ESW2 |
Custom |
Suggested Improvements |
| ACSI1 |
7 |
Satisfaction (ACSI Index) |
| ACSI2 |
7 |
Satisfaction (ACSI Index) |
| ACSI3 |
7 |
Satisfaction (ACSI Index) |
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| BHL5 |
15 |
Customer Service and Support |
| BW1 |
9 |
Online Resource/Website |
| BW2 |
9 |
Online Resource/Website |
| BW3 |
9 |
Online Resource/Website |
| BW4 |
9 |
Online Resource/Website |
| PHC1 |
10 |
Documents |
| PHC2 |
10 |
Documents |
| PHC3 |
10 |
Documents |
| SV1 |
2 |
Grant Monitoring |
| SV2 |
3 |
Grant Monitoring |
| SV3 |
4 |
Grant Monitoring |
| SV4 |
5 |
Grant Monitoring |
| SV5 |
6 |
Grant Monitoring |
| SV6 |
7 |
Grant Monitoring |
| SV7 |
8 |
Grant Monitoring |
| SV8 |
9 |
Grant Monitoring |
| SV9 |
10 |
Grant Monitoring |
| SV10 |
2 |
Grant Monitoring |
| TA1 |
5 |
Training and Technical Assistance |
| TA2 |
5 |
Training and Technical Assistance |
| TA3 |
5 |
Training and Technical Assistance |
| A1 |
16 |
Satisfaction (ACSI Index) |
| A2 |
16 |
Satisfaction (ACSI Index) |
| A3 |
16 |
Satisfaction (ACSI Index) |
| OM1 |
17 |
Future Behaviors |
| OM2 |
17 |
Future Behaviors |
| OM3 |
17 |
Future Behaviors |