Form 230 2019 230 DeCA CCSS Store Browser 20190529_DOT 6.13.19

American Customer Satisfaction Index "Customer Satisfaction Surveys"

2019 230 DeCA CCSS Store Browser 20190529_DOT 6.13.19.xlsx

2019 230 DeCA CCSS Store Browser 20190529_DOT 6.13.19

OMB: 1090-0007

Document [xlsx]
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Overview

Model Questions
Custom Questions
Attributes


Sheet 1: Model Questions

Model Name
DeCA CCSS Store Browser



Red & Strike-Through: Delete
Model ID
VUsQ9k0tcMY1gMd8RtFQUQ4C



Underlined & Italicized: Re-order
Partitioned
No


Pink: Addition
Date




Blue: Reword
Model Version
17.2.G





































NO MODEL

NO MODEL

NO MODEL





















































































































































































Sheet 2: Custom Questions

Model Name

DeCA CCSS Store Browser


Red & Strike-Through: Delete



















Model ID

VUsQ9k0tcMY1gMd8RtFQUQ4C


Underlined & Italicized: Re-order


















Partitioned

No


Pink: Addition


















Date





Blue: Reword















































QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label

















SBD8584Q001
Please rate our performance on the following:
Low prices/overall savings
1=Poor

Y Radio button, scale, no don't know
Price/Savings




















2


























3


























4


























5=Excellent























SBD8584Q002
Well stocked, full shelves 1=Poor

Y Radio button, scale, no don't know
Stock Level




















2


























3


























4


























5=Excellent























SBD8584Q003
Convenient hours 1=Poor

Y Radio button, scale, no don't know
Hours




















2


























3


























4


























5=Excellent























SBD8584Q004
Cleanliness of entrance, sales area, restrooms 1=Poor

Y Radio button, scale, no don't know
Cleanliness




















2


























3


























4


























5=Excellent























SBD8584Q005
Produce quality/selection 1=Poor

Y Radio button, scale, no don't know
Produce




















2


























3


























4


























5=Excellent























SBD8584Q006
Meat quality/selection 1=Poor

Y Radio button, scale, no don't know
Meat




















2


























3


























4


























5=Excellent























SBD8584Q007
Deli quality/selection 1=Poor

Y Radio button, scale, has don't know
Deli




















2


























3


























4


























5=Excellent


























Not Applicable























SBD8584Q008
Bakery quality/selection 1=Poor

Y Radio button, scale, has don't know
Bakery




















2


























3


























4


























5=Excellent


























Not Applicable























SBD8584Q009
Selection of other items (dry, frozen, dairy) 1=Poor

Y Radio button, scale, no don't know
Other Items




















2


























3


























4


























5=Excellent























SBD8584Q010
Store layout and time required to shop 1=Poor

Y Radio button, scale, no don't know
Layout/Time




















2


























3


























4


























5=Excellent























SBD8584Q011
Checkout waiting time 1=Poor

Y Radio button, scale, no don't know
Checkout




















2


























3


























4


























5=Excellent























SBD8584Q012
Attractive displays/store décor 1=Poor

Y Radio button, scale, no don't know
Décor




















2


























3


























4


























5=Excellent























SBD8584Q013
Courteous, friendly and helpful employees 1=Poor

Y Radio button, scale, no don't know
Employees




















2


























3


























4


























5=Excellent























SBD8584Q014
Overall satisfaction (how did we do?) 1=Poor

Y Radio button, scale, no don't know
Overall Satisfaction




















2


























3


























4


























5=Excellent























SBD8584Q015
Which is most important to you? Low prices/overall savings

Y Radio button, one-up vertical
Most Important




















Well stocked, full shelves


























Convenient hours


























Cleanliness of entrance, sales area, restrooms


























Produce quality/selection


























Meat quality/selection


























Deli quality/selection


























Bakery quality/selection


























Selection of other items (dry, frozen, dairy)


























Store layout and time required to shop


























Checkout waiting time


























Attractive displays/store décor


























Courteous, friendly and helpful employees


























Not sure























SBD8584Q016
If you could improve one of these things, what would it be? Low prices/overall savings

Y Radio button, one-up vertical
Improve




















Well stocked, full shelves


























Convenient hours


























Cleanliness of entrance, sales area, restrooms


























Produce quality/selection


























Meat quality/selection


























Deli quality/selection


























Bakery quality/selection


























Selection of other items (dry, frozen, dairy)


























Store layout and time required to shop


























Checkout waiting time


























Attractive displays/store décor


























Courteous, friendly and helpful employees


























Not sure























SBD8584Q017
Please select your sponsor's status. Active duty

Y Drop down, select one
Sponsor Status




















Retired military


























Guard/reserve (G/R active)


























G/R Inactive


























Veteran


























Civilian


























Other


























Prefer not to respond























SBD8584Q018
Please select your sponsor’s service membership. Army

Y Drop down, select one
Service Membership




















Air Force


























Marines


























Coast Guard


























Navy


























Other


























Prefer not to respond























SBD8584Q019
Please select your sponsor's highest grade achieved. E1-E2

Y Drop down, select one
Highest Grade




















E3-E4


























E5-E6


























E7-E0


























W1-W3


























W4-W5


























O1-O3


























O4-O6


























O7+























SBD8584Q020
What is the gender of the primary shopper? Male
male Y Radio button, one-up vertical
Gender




















Female
female
























Prefer not to respond
prefer_not_to_respond





















SBD8584Q021
Your home zip code


Y Text field, <100 char
ZipCode

















SBD8584Q022
Which category includes the age of the primary shopper? Under 20

N Drop down, select one
Demos: Age




















20 - 24


























25 - 29


























30 - 34


























35 - 39


























40 - 44


























45 - 49


























50 - 54


























55 - 59


























60 - 64


























65+


























Prefer not to respond























SBD8584Q023
What are the age groups of any children that live in your household? (Please select all that apply.) No children in household
no_children_in_household N Checkbox, one-up vertical Mutually Exclusive Demos: Children




















Expecting a baby
expecting_a_baby
























0 to 2 years old
0_2
























3 to 5 years old


























6 to 7 years old


























8 to 12 years old
8_12
























13 to 15 years old
13_15
























16 to 17 years old
16_17
























Adult child(ren) 18 or older living at home
adult_children_18_or_older

Mutually Exclusive





















Prefer not to respond
prefer_not_to_respond





















SBD8584Q024
Which category includes your household income? Under $21,000

N Radio button, one-up vertical
Income




















$21,000-$24,999


























$25,000 - $34,999


























$35,000 - $49,999


























$50,000 - $74,999


























$75,000-$100,000


























More than $100,000























SBD8584Q025
How many people including yourself currently live in your household? 1

Y Radio button, one-up vertical
Household Number




















2


























3


























4


























5


























6


























7


























8 or more


























Prefer not to respond























SBD8584Q026
How many times per month do you usually shop at the commissary? Less than once a month

Y Drop down, select one
Visit Frequency




















1


























2


























3


























4


























5


























6


























7


























8


























9


























10 to 12


























13 to 16


























17 or more























SBD8584Q027
How much do you typically spend per month at a commissary? $0-$50

Y Radio button, one-up vertical
$ Range Spent




















$51-$100


























$101-$150


























$151-$200


























$201-$250


























$251-$300


























$301-$350


























$351-$400


























$401-$450


























$451-$500


























$501-$600


























$601 or more


























Prefer not to respond


























I did not make a purchase























Sheet 3: Attributes

Attribute Value
Channel Store
Touchpoint Name In-Location Browse
Hierarchy Yes
Model Type NonModel
Journey Phase Consideration
Touchpoint Type Premium
Partner Involved No
Replay No
Version Number of Model Template NA


Survey Type NONMODEL
Look and Feel Single Page
Theme Color #009fea
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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