BCA Passport IVR Call Center Survey

American Customer Satisfaction Index "Customer Satisfaction Surveys"

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1090-0007 can be found here:

Documents and Forms

Document Name Document Type
Form 20322-A1 BCA Passport IVR Call Center Survey Form and Instruction
20322-A1 BCA Passport IVR Call Center Survey BCA Passport IVR Survey FINAL_ IA 20322.doc Form and Instruction
1090-0007 Generic Clearance Request Form_BCA Passport IVR Call Center 20322 A1-.pdf ACSI Survey 2019 021 BCA Passport IVR Call Center IC Document
OMB Mapping Cover BCA Passport IVR_20322 A1.xlsx ACSI Survey 2019 021 BCA Passport IVR Call Center IC Document

Information Collection (IC) Details

IC Title:	BCA Passport IVR Call Center Survey	Agency IC Tracking Number:	20322-A1

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	20322-A1	BCA Passport IVR Call Center Survey	BCA Passport IVR Survey FINAL_ IA 20322.doc		Yes	Yes	Fillable Printable

Line of Business: General Government

Subfunction: Central Records & Statistical Mgt

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 250	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	250	250
Annual IC Time Burden (Hours)	50	50
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
ACSI Survey 2019 021 BCA Passport IVR Call Center	1090-0007 Generic Clearance Request Form_BCA Passport IVR Call Center 20322 A1-.pdf	10/03/2018
ACSI Survey 2019 021 BCA Passport IVR Call Center	OMB Mapping Cover BCA Passport IVR_20322 A1.xlsx	10/03/2018

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.