Form 029 CRC Mobile Informational_Michelle mockup with change

E-Government Website Customer Satisfaction Surveys

029 CRC Mobile Informational_Michelle mockup with changes June 23.xlsx

2020 029 DHS CRC v2 desktop Michelle mockup CRC Mobile Informational_Michelle mockup

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions
CQs 6-23-20
Custom Questions (12-19-18)
Attributes


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.


Default text is included and you may modify this text as needed.








Welcome and Thank You Text









Welcome Text - Tablet / Phone













































Thank You Text - Tablet / Phone







Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!





































Example Mobile
































































































































































Sheet 2: Model Questions

Model Name
CRC Mobile Informational



Red & Strike-Through: Delete
Model ID
8MpIdwgQ9McE4EhgElMl0Q4C



Underlined & Italicized: Re-order
Partitioned
Yes - 2MQ



Pink: Addition
Date





Blue: Reword
Model Version
17.3.Y















Label Satisfaction Questions
Label Element Questions
Label Future Behaviors





Satisfaction

Site Performance (1=Poor, 10=Excellent, Don't Know)

Brand Confidence (1=Not At All Confident, 10=Very Confident)
1 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
4 Site Performance - Speed Please rate the speed that pages and content loaded for you. 16 Brand Confidence Please rate your level of confidence in Citizenship Resource Center.
2 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
5 Site Performance - Completeness Please rate the consistency of complete loading of pages and content.

Return
(1=Very Unlikely, 10=Very Likely)
3 Satisfaction - Ideal How does this site compare to an ideal mobile website?
(1=Not Very Close, 10=Very Close)
6 Site Performance -Responsiveness Please rate the responsiveness of the pages to your actions. 17 Return How likely are you to return to www.uscis.gov/citizenship using your mobile device?





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Recommend Company
(1=Very Unlikely, 10=Very Likely)



7 Look and Feel - Appeal Please rate the visual appeal of the pages that you visited. 18 Recommend Company How likely are you to recommend Citizenship Resource Center to someone else?



8 Look and Feel - Spacing Please rate the spacing between items on the pages that you visited.





9 Look and Feel - Readability Please rate the legibility of the pages that you visited.







Navigation (1=Poor, 10=Excellent, Don't Know)





10 Navigation - Ease Please rate the ease of finding what you were looking for.





11 Navigation - Layout Please rate the page layout on displaying content and links where you could find them.





12 Navigation - Links Please rate the links on taking you where you needed to go.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Relevance Please rate the relevance to your interests of the information that you found.





14 Site Information - Thoroughness Please rate the thoroughness of the information that you found.





15 Site Information - Readability Please rate the readability of the information that you found.



Sheet 3: Custom Questions

Model Name

CRC Mobile Informational


Red & Strike-Through: Delete



Model ID

8MpIdwgQ9McE4EhgElMl0Q4C


Underlined & Italicized: Re-order


Partitioned

Yes - 2MQ


Pink: Addition


Date





Blue: Reword















QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label
RCH8287Q001 visit_frequency
How often do you visit the Citizenship Resource Center website? First time
first_time Y Drop down, select one
Frequency



More than once a day A more_than_once_a_day







Daily A daily







About once a week A about_once_a_week







About once a month A about_once_a_month







Every 6 months or less A every_6_months_or_less




new
A Did you notice any changes to the Citizenship Resource Center? Yes B,C,D, E
Radio button, one-up vertical Skip Logic Group*
Changes



No









Not sure






new
B Do you find it easier to locate information about citizenship with this new site design? Yes

Radio button, one-up vertical Skip Logic Group*
Easier to find info



Somewhat









About the same









No









Not sure






new
C Did you find the information you were looking for with a reasonable number of clicks? Yes

Y Radio button, one-up vertical Skip Logic Group* Clicks



No









Not sure






new
D Did the content structure on the site help you find what you were looking for? Yes

Y Radio button, one-up vertical Skip Logic Group* Content flow



Somewhat









About the same









No









Not sure






new
E Did you use any search filters today? Yes EE
Y Radio button, one-up vertical Skip Logic Group* Search filters



No









Not sure






new
EE Did you find the search filters helpful? Yes

Y Radio button, one-up vertical Skip Logic Group* Search filters helpful



No









Not sure






RCH8287Q002 acquisition_source_government
How did you hear about us? (Select all that apply) Another USCIS page
other_government_site Y Checkbox, one-up vertical Skip Logic Group* Source



Internet search (i.e. Google, Bing, etc.)
search_enginer

Randomize




Online ad/media
online_ad_media







Offline ad (print, radio, television)
offline_ad_print_radio_television







Social media
social_media







Email
email







Brochure/publication
brochure_publication







Public event
public_event







USCIS official
uscis_official







Word-of-mouth
word_of_mouth







Family/Friends
personal_recommendation







Community organization
community_organization







Citizenship class
citizenship_class







Other, please specify: A other_please_specify

Anchor Answer Choice

RCH8287Q003
A Other source


N Text field, <100 char Skip Logic Group* Other source
RCH8287Q004 role_govt
What best describes your role when coming to the Citizenship Resource Center website? Naturalization applicant/permanent resident
naturalization_applicant_permanent_resident Y Radio button, one-up vertical Skip Logic Group* Role



Family or friend of a naturalization applicant/permanent resident
family_or_friend_of_a_naturalization_applicant_permanent_resident







Adult educator/teacher
adult_educator_teacher







Student
student







Volunteer
volunteer







Immigrant-serving organization staff
immigrant_serving_organization_staff







State or local government employee
state_or_local_government_employee







Attorney
attorney







USCIS employee
uscis_employee







Other, please specify: A other_please_specify




RCH8287Q005
A Other role


N Text field, <100 char Skip Logic Group* Other role
RCH8287Q006

What area of the Citizenship Resource Center website did you visit today? Learners
learners Y Drop down, select one
Area



Educators
teachers







Organizations
organizations







Other Languages
other_languages




new

What area of the Citizenship Resource Center did you visit today? (Select all that apply) Learn About Citizenship

Y Checkbox, one-up vertical
Area_New



Apply for Citizenship









Find Study Test Materials and Resources









Resources for Educational Programs










Civic Assimilation










Outreach Tools






RCH8287Q007 primary_reason_govt
What is the reason for your visit today to the Citizenship Resource Center website? Just browsing
just_browsing Y Radio button, one-up vertical Skip Logic Group* Reason



Learn about the Citizenship Resource Center
learn_about_the_citizenship_resource_center

Randomize




Learn about naturalization B learn_about_naturalization







Apply for citizenship
apply_for_citizenship







Study for the test
study_for_the_test







Check application/case status
check_application_case_status







Look for forms
look_for_forms







Find free information events
find_free_information_events







Learn about citizenship rights and responsibilities
learn_about_citizenship_rights_and_responsibilities







Find classroom tools (for professionals)
find_classroom_tools_for_professionals







Learn about current USCIS grant opportunities
learn_about_current_uscis_grant_opportunities







Find links to program administration, professional development, and training resources
find_links_to_program_administration_professional_development_and_training_resources







Find a citizenship class
find_a_citizenship_class







Other, please specify: A other_please_specify

Anchor Answer Choice

RCH8287Q008
A If you were looking for specific information, please tell us what you were trying to find.


N Text area, no char limit Skip Logic Group* Other reason
RCH8287Q009
B Did you use the Questions and Answers about U.S. Citizenship link on the Learn about Naturalization page today? Yes C,D yes Y Radio button, one-up vertical Skip Logic Group* Use FAQ



No
no







Not sure
not sure




RCH8287Q010
C Was the FAQ link prominently placed/easy to find on the page? Yes
yes Y Radio button, one-up vertical Skip Logic Group* FAQ prominent



No
no




RCH8287Q011
D Did the Questions and Answers about U.S. Citizenship link help you find what you were looking for? Yes
yes Y Radio button, one-up vertical Skip Logic Group* FAQ helpful



No E no




RCH8287Q012
E What information was missing/not provided?


Y Text area, no char limit Skip Logic Group* Missing info FAQ
RCH8287Q013 accomplish
Were you able to find what you were looking for today? Yes
yes Y Drop down, select one Skip Logic Group* Find info



Partially A,B partially







No A,B no




RCH8287Q014 why_not_accomplish A What prevented you from finding the information?


N Text area, no char limit Skip Logic Group* Info not found
RCH8287Q015
B What do you plan to do next? Come back to the site later
come_back_to_the_site_later Y Checkbox, one-up vertical Skip Logic Group* Do next



Plan to visit the desktop site
plan_to_visit_the_desktop_site







Keep searching the Internet
keep_searching_the_internet

Randomize




Call the 1-800 numbers/contact customer service
call_the_1_800_numbers_contact_customer_service







Find legal assistance
find_legal_assistance







Find a citizenship preparation class
find_a_citizenship_preparation_class







Download Form N-400
download_form_n_400







Download test study materials
download_test_study_materials







Other
other

Anchor Answer Choice

RCH8287Q016

What is your preferred language?


N Text field, <100 char
Language
RCH8287Q017 improve
If you could make one improvement to the Citizenship Resource Center website, what would it be?


N Text area, no char limit
Improvement
RUS0286967 fs_us_homeland_security__crc_crc_mobile_informational 
On which device type do you prefer to access the Citizenship Resource Center website? Desktop B desktop Y Radio button, one-up vertical Skip Logic Group* Device Preference




Mobile phone C mobile_phone








Tablet C tablet








Other A other

Anchor Answer Choice

RUS0286968 fs_us_homeland_security__crc_crc_mobile_informational _oe_device_preference A Which other device do you prefer to use to access the CRC website?


N Text area, no char limit Skip Logic Group* OE_Device Preference
RUS0286969 fs_us_homeland_security__crc_crc_mobile_informational _oe_why_mobile B Why did you access the CRC website today using a mobile device?


N Text area, no char limit Skip Logic Group* OE_Why Mobile
RUS0286970 fs_us_homeland_security__crc_crc_mobile_informational _oe_why_mobile_preference C Why do you prefer using mobile devices to access the CRC website?


N Text area, no char limit Skip Logic Group* OE_Why Mobile Preference
RUS0286971 fs_us_homeland_security__crc_crc_mobile_informational _where
Where are you using the Citizenship Resource Center website? At home
at_home
Radio button, one-up vertical Skip Logic Group* Where




At work
at_work








At school
at_school








During my commute
during_my_commute








Other A other

Anchor Answer Choice

RUS0286972 fs_us_homeland_security__crc_crc_mobile_informational _oe_where_else A Where are you using the Citizenship Resource Center website?


N Text area, no char limit Skip Logic Group* OE_Where Else
RCH8287Q018

Do you use social media to learn about citizenship-related matters or to share information about citizenship-related matters? Yes A yes Y Drop down, select one Skip Logic Group* Use social media



No
no




RCH8287Q019
A If so, which platforms do you use? Facebook
facebook Y Checkbox, one-up vertical Skip Logic Group* Platforms



Twitter
twitter







Google+
google+







Instagram
instagram







Pinterest
pinterest







YouTube
youtube







Flickr
flickr







Tumblr
tumblr







Blog
blog







Other, please specify: B other_please_specify




RCH8287Q020
B Other platform used


N Text field, <100 char Skip Logic Group* Other platform
RCH8287Q021

If you plan to return to the Citizenship Resource Center website, what resource would you return to find?


N Text area, no char limit
Resource

Sheet 4: CQs 6-23-20

Model Name

CRC Mobile Informational


Red & Strike-Through: Delete


Model ID

8MpIdwgQ9McE4EhgElMl0Q4C


Underlined & Italicized: Re-order

Partitioned

Yes - 2MQ


Pink: Addition

Date





Blue: Reword













QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label
RCH8287Q001 visit_frequency
How often do you visit the Citizenship Resource Center website? First time
first_time Y Drop down, select one
Frequency



More than once a day
more_than_once_a_day






Daily
daily






About once a week
about_once_a_week






About once a month
about_once_a_month






Every 6 months or less
every_6_months_or_less



RCH8287Q002 acquisition_source_government
How did you hear about us? (Select all that apply) USCIS website
other_government_site Y Checkbox, one-up vertical Skip Logic Group* Source



Internet search (i.e. Google, Bing, etc.)
search_enginer

Randomize



Online ad/media
online_ad_media






Offline ad (print, radio, television)
offline_ad_print_radio_television






Social media
social_media






Email
email






Brochure/publication
brochure_publication






Public event
public_event






USCIS official
uscis_official






Word-of-mouth
word_of_mouth






Family/Friends
personal_recommendation






Community organization
community_organization






Citizenship class
citizenship_class






Other, please specify: A other_please_specify

Anchor Answer Choice
RCH8287Q003
A Other source


N Text field, <100 char Skip Logic Group* Other source
RCH8287Q004 role_govt
What best describes your role when coming to the Citizenship Resource Center website? Naturalization applicant/permanent resident
naturalization_applicant_permanent_resident Y Radio button, one-up vertical Skip Logic Group* Role



Family or friend of a naturalization applicant/permanent resident
family_or_friend_of_a_naturalization_applicant_permanent_resident






Adult educator/teacher
adult_educator_teacher






Student
student






Volunteer
volunteer






Immigrant-serving organization staff
immigrant_serving_organization_staff






State or local government employee
state_or_local_government_employee






Attorney
attorney






USCIS employee
uscis_employee






Other, please specify: A other_please_specify



RCH8287Q005
A Other role


N Text field, <100 char Skip Logic Group* Other role
RCH8287Q006

What area of the Citizenship Resource Center website did you visit today? Learners
learners Y Drop down, select one
Area



Educators
teachers






Organizations
organizations






Other Languages
other_languages



RCH8287Q007 primary_reason_govt
What is the reason for your visit today to the Citizenship Resource Center website? Just browsing
just_browsing Y Radio button, one-up vertical Skip Logic Group* Reason



Learn about the Citizenship Resource Center
learn_about_the_citizenship_resource_center

Randomize



Learn about naturalization B learn_about_naturalization






Apply for citizenship
apply_for_citizenship






Study for the test
study_for_the_test






Check application/case status
check_application_case_status






Look for forms
look_for_forms






Find free information events
find_free_information_events






Learn about citizenship rights and responsibilities
learn_about_citizenship_rights_and_responsibilities






Find classroom tools (for professionals)
find_classroom_tools_for_professionals






Learn about current USCIS grant opportunities
learn_about_current_uscis_grant_opportunities






Find links to program administration, professional development, and training resources
find_links_to_program_administration_professional_development_and_training_resources






Find a citizenship class
find_a_citizenship_class






Other, please specify: A other_please_specify

Anchor Answer Choice
RCH8287Q008
A If you were looking for specific information, please tell us what you were trying to find.


N Text area, no char limit Skip Logic Group* Other reason
RCH8287Q009
B Did you use the Questions and Answers about U.S. Citizenship link on the Learn about Naturalization page today? Yes C,D yes Y Radio button, one-up vertical Skip Logic Group* Use FAQ



No
no






Not sure
not sure



RCH8287Q010
C Was the FAQ link prominently placed/easy to find on the page? Yes
yes Y Radio button, one-up vertical Skip Logic Group* FAQ prominent



No
no



RCH8287Q011
D Did the Questions and Answers about U.S. Citizenship link help you find what you were looking for? Yes
yes Y Radio button, one-up vertical Skip Logic Group* FAQ helpful



No E no



RCH8287Q012
E What information was missing/not provided?


Y Text area, no char limit Skip Logic Group* Missing info FAQ
RCH8287Q013 accomplish
Were you able to find what you were looking for today? Yes
yes Y Drop down, select one Skip Logic Group* Find info



Partially A,B partially






No A,B no



RCH8287Q014 why_not_accomplish A What prevented you from finding the information?


N Text area, no char limit Skip Logic Group* Info not found
RCH8287Q015
B What do you plan to do next? Come back to the site later
come_back_to_the_site_later Y Checkbox, one-up vertical Skip Logic Group* Do next



Plan to visit the desktop site
plan_to_visit_the_desktop_site






Keep searching the Internet
keep_searching_the_internet

Randomize



Call the 1-800 numbers/contact customer service
call_the_1_800_numbers_contact_customer_service






Find legal assistance
find_legal_assistance






Find a citizenship preparation class
find_a_citizenship_preparation_class






Download Form N-400
download_form_n_400






Download test study materials
download_test_study_materials






Other
other

Anchor Answer Choice
RCH8287Q016

What is your preferred language?


N Text field, <100 char
Language
RCH8287Q017 improve
If you could make one improvement to the Citizenship Resource Center website, what would it be?


N Text area, no char limit
Improvement
RUS0286967 fs_us_homeland_security__crc_crc_mobile_informational 
On which device type do you prefer to access the Citizenship Resource Center website? Desktop B desktop Y Radio button, one-up vertical Skip Logic Group* Device Preference




Mobile phone C mobile_phone







Tablet C tablet







Other A other

Anchor Answer Choice
RUS0286968 fs_us_homeland_security__crc_crc_mobile_informational _oe_device_preference A Which other device do you prefer to use to access the CRC website?


N Text area, no char limit Skip Logic Group* OE_Device Preference
RUS0286969 fs_us_homeland_security__crc_crc_mobile_informational _oe_why_mobile B Why did you access the CRC website today using a mobile device?


N Text area, no char limit Skip Logic Group* OE_Why Mobile
RUS0286970 fs_us_homeland_security__crc_crc_mobile_informational _oe_why_mobile_preference C Why do you prefer using mobile devices to access the CRC website?


N Text area, no char limit Skip Logic Group* OE_Why Mobile Preference
RUS0286971 fs_us_homeland_security__crc_crc_mobile_informational _where
Where are you using the Citizenship Resource Center website? At home
at_home
Radio button, one-up vertical Skip Logic Group* Where




At work
at_work







At school
at_school







During my commute
during_my_commute







Other A other

Anchor Answer Choice
RUS0286972 fs_us_homeland_security__crc_crc_mobile_informational _oe_where_else A Where are you using the Citizenship Resource Center website?


N Text area, no char limit Skip Logic Group* OE_Where Else
RCH8287Q018

Do you use social media to learn about citizenship-related matters or to share information about citizenship-related matters? Yes A yes Y Drop down, select one Skip Logic Group* Use social media



No
no



RCH8287Q019
A If so, which platforms do you use? Facebook
facebook Y Checkbox, one-up vertical Skip Logic Group* Platforms



Twitter
twitter






Google+
google+






Instagram
instagram






Pinterest
pinterest






YouTube
youtube






Flickr
flickr






Tumblr
tumblr






Blog
blog






Other, please specify: B other_please_specify



RCH8287Q020
B Other platform used


N Text field, <100 char Skip Logic Group* Other platform
RCH8287Q021

If you plan to return to the Citizenship Resource Center website, what resource would you return to find?


N Text area, no char limit
Resource

Sheet 5: Custom Questions (12-19-18)

Model Name

CRC Mobile Informational


Red & Strike-Through: Delete


Model ID

8MpIdwgQ9McE4EhgElMl0Q4C


Underlined & Italicized: Re-order

Partitioned

Yes - 2MQ


Pink: Addition

Date





Blue: Reword













QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label
RCH8287Q001 visit_frequency
How often do you visit the Citizenship Resource Center website? First time
first_time Y Drop down, select one
Frequency



More than once a day
more_than_once_a_day






Daily
daily






About once a week
about_once_a_week






About once a month
about_once_a_month






Every 6 months or less
every_6_months_or_less



RCH8287Q002 acquisition_source_government
How did you hear about us? (Select all that apply) USCIS website
other_government_site Y Checkbox, one-up vertical Skip Logic Group* Source



Internet search (i.e. Google, Bing, etc.)
search_enginer

Randomize



Online ad/media
online_ad_media






Offline ad (print, radio, television)
offline_ad_print_radio_television






Social media
social_media






Email
email






Brochure/publication
brochure_publication






Public event
public_event






USCIS official
uscis_official






Word-of-mouth
word_of_mouth






Family/Friends
personal_recommendation






Community organization
community_organization






Citizenship class
citizenship_class






Other, please specify: A other_please_specify

Anchor Answer Choice
RCH8287Q003
A Other source


N Text field, <100 char Skip Logic Group* Other source
RCH8287Q004 role_govt
What best describes your role when coming to the Citizenship Resource Center website? Naturalization applicant/permanent resident
naturalization_applicant_permanent_resident Y Radio button, one-up vertical Skip Logic Group* Role



Family or friend of a naturalization applicant/permanent resident
family_or_friend_of_a_naturalization_applicant_permanent_resident






Adult educator/teacher
adult_educator_teacher






Student
student






Volunteer
volunteer






Immigrant-serving organization staff
immigrant_serving_organization_staff






State or local government employee
state_or_local_government_employee






Attorney
attorney






USCIS employee
uscis_employee






Other, please specify: A other_please_specify



RCH8287Q005
A Other role


N Text field, <100 char Skip Logic Group* Other role
RCH8287Q006

What area of the Citizenship Resource Center website did you visit today? Learners
learners Y Drop down, select one
Area



Educators
teachers






Organizations
organizations






Other Languages
other_languages



RCH8287Q007 primary_reason_govt
What is the reason for your visit today to the Citizenship Resource Center website? Just browsing
just_browsing Y Radio button, one-up vertical Skip Logic Group* Reason



Learn about the Citizenship Resource Center
learn_about_the_citizenship_resource_center

Randomize



Learn about naturalization B learn_about_naturalization






Apply for citizenship
apply_for_citizenship






Study for the test
study_for_the_test






Check application/case status
check_application_case_status






Look for forms
look_for_forms






Find free information events
find_free_information_events






Learn about citizenship rights and responsibilities
learn_about_citizenship_rights_and_responsibilities






Find classroom tools (for professionals)
find_classroom_tools_for_professionals






Learn about current USCIS grant opportunities
learn_about_current_uscis_grant_opportunities






Find links to program administration, professional development, and training resources
find_links_to_program_administration_professional_development_and_training_resources






Find a citizenship class
find_a_citizenship_class






Other, please specify: A other_please_specify

Anchor Answer Choice
RCH8287Q008
A If you were looking for specific information, please tell us what you were trying to find.


N Text area, no char limit Skip Logic Group* Other reason
RCH8287Q009
B Did you use the Questions and Answers about U.S. Citizenship link on the Learn about Naturalization page today? Yes C,D yes Y Radio button, one-up vertical Skip Logic Group* Use FAQ



No
no






Not sure
not sure



RCH8287Q010
C Was the FAQ link prominently placed/easy to find on the page? Yes
yes Y Radio button, one-up vertical Skip Logic Group* FAQ prominent



No
no



RCH8287Q011
D Did the Questions and Answers about U.S. Citizenship link help you find what you were looking for? Yes
yes Y Radio button, one-up vertical Skip Logic Group* FAQ helpful



No E no



RCH8287Q012
E What information was missing/not provided?


Y Text area, no char limit Skip Logic Group* Missing info FAQ
RCH8287Q013 accomplish
Were you able to find what you were looking for today? Yes
yes Y Drop down, select one Skip Logic Group* Find info



Partially A,B partially






No A,B no



RCH8287Q014 why_not_accomplish A What prevented you from finding the information?


N Text area, no char limit Skip Logic Group* Info not found
RCH8287Q015
B What do you plan to do next? Come back to the site later
come_back_to_the_site_later Y Checkbox, one-up vertical Skip Logic Group* Do next



Plan to visit the desktop site








Keep searching the Internet
keep_searching_the_internet

Randomize



Call the 1-800 numbers/contact customer service
call_the_1_800_numbers_contact_customer_service






Find legal assistance
find_legal_assistance






Find a citizenship preparation class
find_a_citizenship_preparation_class






Download Form N-400
download_form_n_400






Download test study materials
download_test_study_materials






Other
other

Anchor Answer Choice
RCH8287Q016

What is your preferred language?


N Text field, <100 char
Language
RCH8287Q017 improve
If you could make one improvement to the Citizenship Resource Center website, what would it be?


N Text area, no char limit
Improvement



On which device type do you prefer to access the Citizenship Resource Center website? Desktop B
Y Radio button, one-up vertical Skip Logic Group* Device Preference




Mobile phone C








Tablet C








Other A


Anchor Answer Choice


A Which other device do you prefer to use to access the CRC website?


N Text area, no char limit Skip Logic Group* OE_Device Preference


B Why did you access the CRC website today using a mobile device?


N Text area, no char limit Skip Logic Group* OE_Why Mobile


C Why do you prefer using mobile devices to access the CRC website?


N Text area, no char limit Skip Logic Group* OE_Why Mobile Preference



Where are you using the Citizenship Resource Center website? At home


Radio button, one-up vertical Skip Logic Group* Where




At work









At school









During my commute









Other A


Anchor Answer Choice


A Where are you using the Citizenship Resource Center website?


N Text area, no char limit Skip Logic Group* OE_Where Else
RCH8287Q018

Do you use social media to learn about citizenship-related matters or to share information about citizenship-related matters? Yes A yes Y Drop down, select one Skip Logic Group* Use social media



No
no



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A If so, which platforms do you use? Facebook
facebook Y Checkbox, one-up vertical Skip Logic Group* Platforms



Twitter
twitter






Google+
google+






Instagram
instagram






Pinterest
pinterest






YouTube
youtube






Flickr
flickr






Tumblr
tumblr






Blog
blog






Other, please specify: B other_please_specify



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B Other platform used


N Text field, <100 char Skip Logic Group* Other platform
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If you plan to return to the Citizenship Resource Center website, what resource would you return to find?


N Text area, no char limit
Resource

Sheet 6: Attributes

Attribute Value
Channel Mobile
Touchpoint Name Informational
Hierarchy No
Model Type PredCSAT Mobile Info
Journey Phase Awareness
Touchpoint Type Standard
Partner Involved No
Replay No
Version Number of Model Template 17.3.Y


Survey Type PREDCSAT
Look and Feel Single Page
Theme Color #009fea
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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