Form 029 CRC Mobile Informational_Michelle mockup with change
E-Government Website Customer Satisfaction Surveys
029 CRC Mobile Informational_Michelle mockup with changes June 23.xlsx
2020 029 DHS CRC v2 desktop Michelle mockup CRC Mobile Informational_Michelle mockup
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Model Questions
Custom Questions
CQs 6-23-20
Custom Questions (12-19-18)
Attributes
Overview
Welcome and Thank You TextModel Questions
Custom Questions
CQs 6-23-20
Custom Questions (12-19-18)
Attributes
Sheet 1: Welcome and Thank You Text
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The text you see here will appear at the top and bottom of your survey, examples below. | ||||
| Default text is included and you may modify this text as needed. | |||||
| Welcome and Thank You Text | |||||
| Welcome Text - Tablet / Phone | |||||
| Thank You Text - Tablet / Phone | |||||
| Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
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| Example Mobile | |||||
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Sheet 2: Model Questions
| Model Name | CRC Mobile Informational |
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| Model ID | 8MpIdwgQ9McE4EhgElMl0Q4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||
| Date | Blue: Reword | |||||||
| Model Version | 17.3.Y | |||||||
| Label | Satisfaction Questions | Label | Element Questions | Label | Future Behaviors | |||
| Satisfaction | Site Performance (1=Poor, 10=Excellent, Don't Know) | Brand Confidence (1=Not At All Confident, 10=Very Confident) | ||||||
| 1 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
4 | Site Performance - Speed | Please rate the speed that pages and content loaded for you. | 16 | Brand Confidence | Please rate your level of confidence in Citizenship Resource Center. |
| 2 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
5 | Site Performance - Completeness | Please rate the consistency of complete loading of pages and content. | Return (1=Very Unlikely, 10=Very Likely) |
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| 3 | Satisfaction - Ideal | How does this site compare to an ideal mobile website? (1=Not Very Close, 10=Very Close) |
6 | Site Performance -Responsiveness | Please rate the responsiveness of the pages to your actions. | 17 | Return | How likely are you to return to www.uscis.gov/citizenship using your mobile device? |
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Recommend Company (1=Very Unlikely, 10=Very Likely) |
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| 7 | Look and Feel - Appeal | Please rate the visual appeal of the pages that you visited. | 18 | Recommend Company | How likely are you to recommend Citizenship Resource Center to someone else? | |||
| 8 | Look and Feel - Spacing | Please rate the spacing between items on the pages that you visited. | ||||||
| 9 | Look and Feel - Readability | Please rate the legibility of the pages that you visited. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Navigation - Ease | Please rate the ease of finding what you were looking for. | ||||||
| 11 | Navigation - Layout | Please rate the page layout on displaying content and links where you could find them. | ||||||
| 12 | Navigation - Links | Please rate the links on taking you where you needed to go. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Relevance | Please rate the relevance to your interests of the information that you found. | ||||||
| 14 | Site Information - Thoroughness | Please rate the thoroughness of the information that you found. | ||||||
| 15 | Site Information - Readability | Please rate the readability of the information that you found. |
Sheet 3: Custom Questions
| Model Name | CRC Mobile Informational |
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| Model ID | 8MpIdwgQ9McE4EhgElMl0Q4C | Underlined & Italicized: Re-order | |||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||||
| Date | Blue: Reword | ||||||||||
| QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label | |
| RCH8287Q001 | visit_frequency | How often do you visit the Citizenship Resource Center website? | First time | first_time | Y | Drop down, select one | Frequency | ||||
| More than once a day | A | more_than_once_a_day | |||||||||
| Daily | A | daily | |||||||||
| About once a week | A | about_once_a_week | |||||||||
| About once a month | A | about_once_a_month | |||||||||
| Every 6 months or less | A | every_6_months_or_less | |||||||||
| new | A | Did you notice any changes to the Citizenship Resource Center? | Yes | B,C,D, E | Radio button, one-up vertical | Skip Logic Group* | Changes | ||||
| No | |||||||||||
| Not sure | |||||||||||
| new | B | Do you find it easier to locate information about citizenship with this new site design? | Yes | Radio button, one-up vertical | Skip Logic Group* | Easier to find info | |||||
| Somewhat | |||||||||||
| About the same | |||||||||||
| No | |||||||||||
| Not sure | |||||||||||
| new | C | Did you find the information you were looking for with a reasonable number of clicks? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Clicks | ||||
| No | |||||||||||
| Not sure | |||||||||||
| new | D | Did the content structure on the site help you find what you were looking for? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Content flow | ||||
| Somewhat | |||||||||||
| About the same | |||||||||||
| No | |||||||||||
| Not sure | |||||||||||
| new | E | Did you use any search filters today? | Yes | EE | Y | Radio button, one-up vertical | Skip Logic Group* | Search filters | |||
| No | |||||||||||
| Not sure | |||||||||||
| new | EE | Did you find the search filters helpful? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Search filters helpful | ||||
| No | |||||||||||
| Not sure | |||||||||||
| RCH8287Q002 | acquisition_source_government | How did you hear about us? (Select all that apply) | Another USCIS page | other_government_site | Y | Checkbox, one-up vertical | Skip Logic Group* | Source | |||
| Internet search (i.e. Google, Bing, etc.) | search_enginer | Randomize | |||||||||
| Online ad/media | online_ad_media | ||||||||||
| Offline ad (print, radio, television) | offline_ad_print_radio_television | ||||||||||
| Social media | social_media | ||||||||||
| Brochure/publication | brochure_publication | ||||||||||
| Public event | public_event | ||||||||||
| USCIS official | uscis_official | ||||||||||
| Word-of-mouth | word_of_mouth | ||||||||||
| Family/Friends | personal_recommendation | ||||||||||
| Community organization | community_organization | ||||||||||
| Citizenship class | citizenship_class | ||||||||||
| Other, please specify: | A | other_please_specify | Anchor Answer Choice | ||||||||
| RCH8287Q003 | A | Other source | N | Text field, <100 char | Skip Logic Group* | Other source | |||||
| RCH8287Q004 | role_govt | What best describes your role when coming to the Citizenship Resource Center website? | Naturalization applicant/permanent resident | naturalization_applicant_permanent_resident | Y | Radio button, one-up vertical | Skip Logic Group* | Role | |||
| Family or friend of a naturalization applicant/permanent resident | family_or_friend_of_a_naturalization_applicant_permanent_resident | ||||||||||
| Adult educator/teacher | adult_educator_teacher | ||||||||||
| Student | student | ||||||||||
| Volunteer | volunteer | ||||||||||
| Immigrant-serving organization staff | immigrant_serving_organization_staff | ||||||||||
| State or local government employee | state_or_local_government_employee | ||||||||||
| Attorney | attorney | ||||||||||
| USCIS employee | uscis_employee | ||||||||||
| Other, please specify: | A | other_please_specify | |||||||||
| RCH8287Q005 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | |||||
| new | What area of the Citizenship Resource Center did you visit today? (Select all that apply) | Learn About Citizenship | Y | Checkbox, one-up vertical | Area_New | ||||||
| Apply for Citizenship | |||||||||||
| Find Study Test Materials and Resources | |||||||||||
| Resources for Educational Programs | |||||||||||
| Civic Assimilation | |||||||||||
| Outreach Tools | |||||||||||
| RCH8287Q007 | primary_reason_govt | What is the reason for your visit today to the Citizenship Resource Center website? | Just browsing | just_browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Reason | |||
| Learn about the Citizenship Resource Center | learn_about_the_citizenship_resource_center | Randomize | |||||||||
| Learn about naturalization | B | learn_about_naturalization | |||||||||
| Apply for citizenship | apply_for_citizenship | ||||||||||
| Study for the test | study_for_the_test | ||||||||||
| Check application/case status | check_application_case_status | ||||||||||
| Look for forms | look_for_forms | ||||||||||
| Find free information events | find_free_information_events | ||||||||||
| Learn about citizenship rights and responsibilities | learn_about_citizenship_rights_and_responsibilities | ||||||||||
| Find classroom tools (for professionals) | find_classroom_tools_for_professionals | ||||||||||
| Learn about current USCIS grant opportunities | learn_about_current_uscis_grant_opportunities | ||||||||||
| Find links to program administration, professional development, and training resources | find_links_to_program_administration_professional_development_and_training_resources | ||||||||||
| Find a citizenship class | find_a_citizenship_class | ||||||||||
| Other, please specify: | A | other_please_specify | Anchor Answer Choice | ||||||||
| RCH8287Q008 | A | If you were looking for specific information, please tell us what you were trying to find. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||||
| RCH8287Q013 | accomplish | Were you able to find what you were looking for today? | Yes | yes | Y | Drop down, select one | Skip Logic Group* | Find info | |||
| Partially | A,B | partially | |||||||||
| No | A,B | no | |||||||||
| RCH8287Q014 | why_not_accomplish | A | What prevented you from finding the information? | N | Text area, no char limit | Skip Logic Group* | Info not found | ||||
| RCH8287Q015 | B | What do you plan to do next? | Come back to the site later | come_back_to_the_site_later | Y | Checkbox, one-up vertical | Skip Logic Group* | Do next | |||
| Plan to visit the desktop site | plan_to_visit_the_desktop_site | ||||||||||
| Keep searching the Internet | keep_searching_the_internet | Randomize | |||||||||
| Call the 1-800 numbers/contact customer service | call_the_1_800_numbers_contact_customer_service | ||||||||||
| Find legal assistance | find_legal_assistance | ||||||||||
| Find a citizenship preparation class | find_a_citizenship_preparation_class | ||||||||||
| Download Form N-400 | download_form_n_400 | ||||||||||
| Download test study materials | download_test_study_materials | ||||||||||
| Other | other | Anchor Answer Choice | |||||||||
| RCH8287Q016 | What is your preferred language? | N | Text field, <100 char | Language | |||||||
| RCH8287Q017 | improve | If you could make one improvement to the Citizenship Resource Center website, what would it be? | N | Text area, no char limit | Improvement | ||||||
| RUS0286967 | fs_us_homeland_security__crc_crc_mobile_informational | On which device type do you prefer to access the Citizenship Resource Center website? | Desktop | B | desktop | Y | Radio button, one-up vertical | Skip Logic Group* | Device Preference | ||
| Mobile phone | C | mobile_phone | |||||||||
| Tablet | C | tablet | |||||||||
| Other | A | other | Anchor Answer Choice | ||||||||
| RUS0286968 | fs_us_homeland_security__crc_crc_mobile_informational _oe_device_preference | A | Which other device do you prefer to use to access the CRC website? | N | Text area, no char limit | Skip Logic Group* | OE_Device Preference | ||||
| RUS0286969 | fs_us_homeland_security__crc_crc_mobile_informational _oe_why_mobile | B | Why did you access the CRC website today using a mobile device? | N | Text area, no char limit | Skip Logic Group* | OE_Why Mobile | ||||
| RUS0286970 | fs_us_homeland_security__crc_crc_mobile_informational _oe_why_mobile_preference | C | Why do you prefer using mobile devices to access the CRC website? | N | Text area, no char limit | Skip Logic Group* | OE_Why Mobile Preference | ||||
| RUS0286971 | fs_us_homeland_security__crc_crc_mobile_informational _where | Where are you using the Citizenship Resource Center website? | At home | at_home | Radio button, one-up vertical | Skip Logic Group* | Where | ||||
| At work | at_work | ||||||||||
| At school | at_school | ||||||||||
| During my commute | during_my_commute | ||||||||||
| Other | A | other | Anchor Answer Choice | ||||||||
| RUS0286972 | fs_us_homeland_security__crc_crc_mobile_informational _oe_where_else | A | Where are you using the Citizenship Resource Center website? | N | Text area, no char limit | Skip Logic Group* | OE_Where Else | ||||
| RCH8287Q018 | Do you use social media to learn about citizenship-related matters or to share information about citizenship-related matters? | Yes | A | yes | Y | Drop down, select one | Skip Logic Group* | Use social media | |||
| No | no | ||||||||||
| RCH8287Q019 | A | If so, which platforms do you use? | Y | Checkbox, one-up vertical | Skip Logic Group* | Platforms | |||||
| Google+ | google+ | ||||||||||
| YouTube | youtube | ||||||||||
| Flickr | flickr | ||||||||||
| Tumblr | tumblr | ||||||||||
| Blog | blog | ||||||||||
| Other, please specify: | B | other_please_specify | |||||||||
| RCH8287Q020 | B | Other platform used | N | Text field, <100 char | Skip Logic Group* | Other platform | |||||
| RCH8287Q021 | If you plan to return to the Citizenship Resource Center website, what resource would you return to find? | N | Text area, no char limit | Resource |
Sheet 4: CQs 6-23-20
| Model Name | CRC Mobile Informational |
|
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| Model ID | 8MpIdwgQ9McE4EhgElMl0Q4C | Underlined & Italicized: Re-order | ||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||||
| Date | Blue: Reword | |||||||||
| QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| RCH8287Q001 | visit_frequency | How often do you visit the Citizenship Resource Center website? | First time | first_time | Y | Drop down, select one | Frequency | |||
| More than once a day | more_than_once_a_day | |||||||||
| Daily | daily | |||||||||
| About once a week | about_once_a_week | |||||||||
| About once a month | about_once_a_month | |||||||||
| Every 6 months or less | every_6_months_or_less | |||||||||
| RCH8287Q002 | acquisition_source_government | How did you hear about us? (Select all that apply) | USCIS website | other_government_site | Y | Checkbox, one-up vertical | Skip Logic Group* | Source | ||
| Internet search (i.e. Google, Bing, etc.) | search_enginer | Randomize | ||||||||
| Online ad/media | online_ad_media | |||||||||
| Offline ad (print, radio, television) | offline_ad_print_radio_television | |||||||||
| Social media | social_media | |||||||||
| Brochure/publication | brochure_publication | |||||||||
| Public event | public_event | |||||||||
| USCIS official | uscis_official | |||||||||
| Word-of-mouth | word_of_mouth | |||||||||
| Family/Friends | personal_recommendation | |||||||||
| Community organization | community_organization | |||||||||
| Citizenship class | citizenship_class | |||||||||
| Other, please specify: | A | other_please_specify | Anchor Answer Choice | |||||||
| RCH8287Q003 | A | Other source | N | Text field, <100 char | Skip Logic Group* | Other source | ||||
| RCH8287Q004 | role_govt | What best describes your role when coming to the Citizenship Resource Center website? | Naturalization applicant/permanent resident | naturalization_applicant_permanent_resident | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Family or friend of a naturalization applicant/permanent resident | family_or_friend_of_a_naturalization_applicant_permanent_resident | |||||||||
| Adult educator/teacher | adult_educator_teacher | |||||||||
| Student | student | |||||||||
| Volunteer | volunteer | |||||||||
| Immigrant-serving organization staff | immigrant_serving_organization_staff | |||||||||
| State or local government employee | state_or_local_government_employee | |||||||||
| Attorney | attorney | |||||||||
| USCIS employee | uscis_employee | |||||||||
| Other, please specify: | A | other_please_specify | ||||||||
| RCH8287Q005 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | ||||
| RCH8287Q006 | What area of the Citizenship Resource Center website did you visit today? | Learners | learners | Y | Drop down, select one | Area | ||||
| Educators | teachers | |||||||||
| Organizations | organizations | |||||||||
| Other Languages | other_languages | |||||||||
| RCH8287Q007 | primary_reason_govt | What is the reason for your visit today to the Citizenship Resource Center website? | Just browsing | just_browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Reason | ||
| Learn about the Citizenship Resource Center | learn_about_the_citizenship_resource_center | Randomize | ||||||||
| Learn about naturalization | B | learn_about_naturalization | ||||||||
| Apply for citizenship | apply_for_citizenship | |||||||||
| Study for the test | study_for_the_test | |||||||||
| Check application/case status | check_application_case_status | |||||||||
| Look for forms | look_for_forms | |||||||||
| Find free information events | find_free_information_events | |||||||||
| Learn about citizenship rights and responsibilities | learn_about_citizenship_rights_and_responsibilities | |||||||||
| Find classroom tools (for professionals) | find_classroom_tools_for_professionals | |||||||||
| Learn about current USCIS grant opportunities | learn_about_current_uscis_grant_opportunities | |||||||||
| Find links to program administration, professional development, and training resources | find_links_to_program_administration_professional_development_and_training_resources | |||||||||
| Find a citizenship class | find_a_citizenship_class | |||||||||
| Other, please specify: | A | other_please_specify | Anchor Answer Choice | |||||||
| RCH8287Q008 | A | If you were looking for specific information, please tell us what you were trying to find. | N | Text area, no char limit | Skip Logic Group* | Other reason | ||||
| RCH8287Q009 | B | Did you use the Questions and Answers about U.S. Citizenship link on the Learn about Naturalization page today? | Yes | C,D | yes | Y | Radio button, one-up vertical | Skip Logic Group* | Use FAQ | |
| No | no | |||||||||
| Not sure | not sure | |||||||||
| RCH8287Q010 | C | Was the FAQ link prominently placed/easy to find on the page? | Yes | yes | Y | Radio button, one-up vertical | Skip Logic Group* | FAQ prominent | ||
| No | no | |||||||||
| RCH8287Q011 | D | Did the Questions and Answers about U.S. Citizenship link help you find what you were looking for? | Yes | yes | Y | Radio button, one-up vertical | Skip Logic Group* | FAQ helpful | ||
| No | E | no | ||||||||
| RCH8287Q012 | E | What information was missing/not provided? | Y | Text area, no char limit | Skip Logic Group* | Missing info FAQ | ||||
| RCH8287Q013 | accomplish | Were you able to find what you were looking for today? | Yes | yes | Y | Drop down, select one | Skip Logic Group* | Find info | ||
| Partially | A,B | partially | ||||||||
| No | A,B | no | ||||||||
| RCH8287Q014 | why_not_accomplish | A | What prevented you from finding the information? | N | Text area, no char limit | Skip Logic Group* | Info not found | |||
| RCH8287Q015 | B | What do you plan to do next? | Come back to the site later | come_back_to_the_site_later | Y | Checkbox, one-up vertical | Skip Logic Group* | Do next | ||
| Plan to visit the desktop site | plan_to_visit_the_desktop_site | |||||||||
| Keep searching the Internet | keep_searching_the_internet | Randomize | ||||||||
| Call the 1-800 numbers/contact customer service | call_the_1_800_numbers_contact_customer_service | |||||||||
| Find legal assistance | find_legal_assistance | |||||||||
| Find a citizenship preparation class | find_a_citizenship_preparation_class | |||||||||
| Download Form N-400 | download_form_n_400 | |||||||||
| Download test study materials | download_test_study_materials | |||||||||
| Other | other | Anchor Answer Choice | ||||||||
| RCH8287Q016 | What is your preferred language? | N | Text field, <100 char | Language | ||||||
| RCH8287Q017 | improve | If you could make one improvement to the Citizenship Resource Center website, what would it be? | N | Text area, no char limit | Improvement | |||||
| RUS0286967 | fs_us_homeland_security__crc_crc_mobile_informational | On which device type do you prefer to access the Citizenship Resource Center website? | Desktop | B | desktop | Y | Radio button, one-up vertical | Skip Logic Group* | Device Preference | |
| Mobile phone | C | mobile_phone | ||||||||
| Tablet | C | tablet | ||||||||
| Other | A | other | Anchor Answer Choice | |||||||
| RUS0286968 | fs_us_homeland_security__crc_crc_mobile_informational _oe_device_preference | A | Which other device do you prefer to use to access the CRC website? | N | Text area, no char limit | Skip Logic Group* | OE_Device Preference | |||
| RUS0286969 | fs_us_homeland_security__crc_crc_mobile_informational _oe_why_mobile | B | Why did you access the CRC website today using a mobile device? | N | Text area, no char limit | Skip Logic Group* | OE_Why Mobile | |||
| RUS0286970 | fs_us_homeland_security__crc_crc_mobile_informational _oe_why_mobile_preference | C | Why do you prefer using mobile devices to access the CRC website? | N | Text area, no char limit | Skip Logic Group* | OE_Why Mobile Preference | |||
| RUS0286971 | fs_us_homeland_security__crc_crc_mobile_informational _where | Where are you using the Citizenship Resource Center website? | At home | at_home | Radio button, one-up vertical | Skip Logic Group* | Where | |||
| At work | at_work | |||||||||
| At school | at_school | |||||||||
| During my commute | during_my_commute | |||||||||
| Other | A | other | Anchor Answer Choice | |||||||
| RUS0286972 | fs_us_homeland_security__crc_crc_mobile_informational _oe_where_else | A | Where are you using the Citizenship Resource Center website? | N | Text area, no char limit | Skip Logic Group* | OE_Where Else | |||
| RCH8287Q018 | Do you use social media to learn about citizenship-related matters or to share information about citizenship-related matters? | Yes | A | yes | Y | Drop down, select one | Skip Logic Group* | Use social media | ||
| No | no | |||||||||
| RCH8287Q019 | A | If so, which platforms do you use? | Y | Checkbox, one-up vertical | Skip Logic Group* | Platforms | ||||
| Google+ | google+ | |||||||||
| YouTube | youtube | |||||||||
| Flickr | flickr | |||||||||
| Tumblr | tumblr | |||||||||
| Blog | blog | |||||||||
| Other, please specify: | B | other_please_specify | ||||||||
| RCH8287Q020 | B | Other platform used | N | Text field, <100 char | Skip Logic Group* | Other platform | ||||
| RCH8287Q021 | If you plan to return to the Citizenship Resource Center website, what resource would you return to find? | N | Text area, no char limit | Resource |
Sheet 5: Custom Questions (12-19-18)
| Model Name | CRC Mobile Informational |
|
||||||||
| Model ID | 8MpIdwgQ9McE4EhgElMl0Q4C | Underlined & Italicized: Re-order | ||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||||
| Date | Blue: Reword | |||||||||
| QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| RCH8287Q001 | visit_frequency | How often do you visit the Citizenship Resource Center website? | First time | first_time | Y | Drop down, select one | Frequency | |||
| More than once a day | more_than_once_a_day | |||||||||
| Daily | daily | |||||||||
| About once a week | about_once_a_week | |||||||||
| About once a month | about_once_a_month | |||||||||
| Every 6 months or less | every_6_months_or_less | |||||||||
| RCH8287Q002 | acquisition_source_government | How did you hear about us? (Select all that apply) | USCIS website | other_government_site | Y | Checkbox, one-up vertical | Skip Logic Group* | Source | ||
| Internet search (i.e. Google, Bing, etc.) | search_enginer | Randomize | ||||||||
| Online ad/media | online_ad_media | |||||||||
| Offline ad (print, radio, television) | offline_ad_print_radio_television | |||||||||
| Social media | social_media | |||||||||
| Brochure/publication | brochure_publication | |||||||||
| Public event | public_event | |||||||||
| USCIS official | uscis_official | |||||||||
| Word-of-mouth | word_of_mouth | |||||||||
| Family/Friends | personal_recommendation | |||||||||
| Community organization | community_organization | |||||||||
| Citizenship class | citizenship_class | |||||||||
| Other, please specify: | A | other_please_specify | Anchor Answer Choice | |||||||
| RCH8287Q003 | A | Other source | N | Text field, <100 char | Skip Logic Group* | Other source | ||||
| RCH8287Q004 | role_govt | What best describes your role when coming to the Citizenship Resource Center website? | Naturalization applicant/permanent resident | naturalization_applicant_permanent_resident | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Family or friend of a naturalization applicant/permanent resident | family_or_friend_of_a_naturalization_applicant_permanent_resident | |||||||||
| Adult educator/teacher | adult_educator_teacher | |||||||||
| Student | student | |||||||||
| Volunteer | volunteer | |||||||||
| Immigrant-serving organization staff | immigrant_serving_organization_staff | |||||||||
| State or local government employee | state_or_local_government_employee | |||||||||
| Attorney | attorney | |||||||||
| USCIS employee | uscis_employee | |||||||||
| Other, please specify: | A | other_please_specify | ||||||||
| RCH8287Q005 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | ||||
| RCH8287Q006 | What area of the Citizenship Resource Center website did you visit today? | Learners | learners | Y | Drop down, select one | Area | ||||
| Educators | teachers | |||||||||
| Organizations | organizations | |||||||||
| Other Languages | other_languages | |||||||||
| RCH8287Q007 | primary_reason_govt | What is the reason for your visit today to the Citizenship Resource Center website? | Just browsing | just_browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Reason | ||
| Learn about the Citizenship Resource Center | learn_about_the_citizenship_resource_center | Randomize | ||||||||
| Learn about naturalization | B | learn_about_naturalization | ||||||||
| Apply for citizenship | apply_for_citizenship | |||||||||
| Study for the test | study_for_the_test | |||||||||
| Check application/case status | check_application_case_status | |||||||||
| Look for forms | look_for_forms | |||||||||
| Find free information events | find_free_information_events | |||||||||
| Learn about citizenship rights and responsibilities | learn_about_citizenship_rights_and_responsibilities | |||||||||
| Find classroom tools (for professionals) | find_classroom_tools_for_professionals | |||||||||
| Learn about current USCIS grant opportunities | learn_about_current_uscis_grant_opportunities | |||||||||
| Find links to program administration, professional development, and training resources | find_links_to_program_administration_professional_development_and_training_resources | |||||||||
| Find a citizenship class | find_a_citizenship_class | |||||||||
| Other, please specify: | A | other_please_specify | Anchor Answer Choice | |||||||
| RCH8287Q008 | A | If you were looking for specific information, please tell us what you were trying to find. | N | Text area, no char limit | Skip Logic Group* | Other reason | ||||
| RCH8287Q009 | B | Did you use the Questions and Answers about U.S. Citizenship link on the Learn about Naturalization page today? | Yes | C,D | yes | Y | Radio button, one-up vertical | Skip Logic Group* | Use FAQ | |
| No | no | |||||||||
| Not sure | not sure | |||||||||
| RCH8287Q010 | C | Was the FAQ link prominently placed/easy to find on the page? | Yes | yes | Y | Radio button, one-up vertical | Skip Logic Group* | FAQ prominent | ||
| No | no | |||||||||
| RCH8287Q011 | D | Did the Questions and Answers about U.S. Citizenship link help you find what you were looking for? | Yes | yes | Y | Radio button, one-up vertical | Skip Logic Group* | FAQ helpful | ||
| No | E | no | ||||||||
| RCH8287Q012 | E | What information was missing/not provided? | Y | Text area, no char limit | Skip Logic Group* | Missing info FAQ | ||||
| RCH8287Q013 | accomplish | Were you able to find what you were looking for today? | Yes | yes | Y | Drop down, select one | Skip Logic Group* | Find info | ||
| Partially | A,B | partially | ||||||||
| No | A,B | no | ||||||||
| RCH8287Q014 | why_not_accomplish | A | What prevented you from finding the information? | N | Text area, no char limit | Skip Logic Group* | Info not found | |||
| RCH8287Q015 | B | What do you plan to do next? | Come back to the site later | come_back_to_the_site_later | Y | Checkbox, one-up vertical | Skip Logic Group* | Do next | ||
| Plan to visit the desktop site | ||||||||||
| Keep searching the Internet | keep_searching_the_internet | Randomize | ||||||||
| Call the 1-800 numbers/contact customer service | call_the_1_800_numbers_contact_customer_service | |||||||||
| Find legal assistance | find_legal_assistance | |||||||||
| Find a citizenship preparation class | find_a_citizenship_preparation_class | |||||||||
| Download Form N-400 | download_form_n_400 | |||||||||
| Download test study materials | download_test_study_materials | |||||||||
| Other | other | Anchor Answer Choice | ||||||||
| RCH8287Q016 | What is your preferred language? | N | Text field, <100 char | Language | ||||||
| RCH8287Q017 | improve | If you could make one improvement to the Citizenship Resource Center website, what would it be? | N | Text area, no char limit | Improvement | |||||
| On which device type do you prefer to access the Citizenship Resource Center website? | Desktop | B | Y | Radio button, one-up vertical | Skip Logic Group* | Device Preference | ||||
| Mobile phone | C | |||||||||
| Tablet | C | |||||||||
| Other | A | Anchor Answer Choice | ||||||||
| A | Which other device do you prefer to use to access the CRC website? | N | Text area, no char limit | Skip Logic Group* | OE_Device Preference | |||||
| B | Why did you access the CRC website today using a mobile device? | N | Text area, no char limit | Skip Logic Group* | OE_Why Mobile | |||||
| C | Why do you prefer using mobile devices to access the CRC website? | N | Text area, no char limit | Skip Logic Group* | OE_Why Mobile Preference | |||||
| Where are you using the Citizenship Resource Center website? | At home | Radio button, one-up vertical | Skip Logic Group* | Where | ||||||
| At work | ||||||||||
| At school | ||||||||||
| During my commute | ||||||||||
| Other | A | Anchor Answer Choice | ||||||||
| A | Where are you using the Citizenship Resource Center website? | N | Text area, no char limit | Skip Logic Group* | OE_Where Else | |||||
| RCH8287Q018 | Do you use social media to learn about citizenship-related matters or to share information about citizenship-related matters? | Yes | A | yes | Y | Drop down, select one | Skip Logic Group* | Use social media | ||
| No | no | |||||||||
| RCH8287Q019 | A | If so, which platforms do you use? | Y | Checkbox, one-up vertical | Skip Logic Group* | Platforms | ||||
| Google+ | google+ | |||||||||
| YouTube | youtube | |||||||||
| Flickr | flickr | |||||||||
| Tumblr | tumblr | |||||||||
| Blog | blog | |||||||||
| Other, please specify: | B | other_please_specify | ||||||||
| RCH8287Q020 | B | Other platform used | N | Text field, <100 char | Skip Logic Group* | Other platform | ||||
| RCH8287Q021 | If you plan to return to the Citizenship Resource Center website, what resource would you return to find? | N | Text area, no char limit | Resource |
Sheet 6: Attributes
| Attribute | Value |
| Channel | Mobile |
| Touchpoint Name | Informational |
| Hierarchy | No |
| Model Type | PredCSAT Mobile Info |
| Journey Phase | Awareness |
| Touchpoint Type | Standard |
| Partner Involved | No |
| Replay | No |
| Version Number of Model Template | 17.3.Y |
| Survey Type | PREDCSAT |
| Look and Feel | Single Page |
| Theme Color | #009fea |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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