OMB Mapping 2018-2019 Survey (USM) IA 20807 A0

OMB Mapping 2018-2019 Survey (USM) IA 20807 A0.xlsx

E-Government Website Customer Satisfaction Surveys

OMB Mapping 2018-2019 Survey (USM) IA 20807 A0

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

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Mobile


Sheet 1: Browse

Survey: U.S. Mint
IA#: 20807 A0
Date: 1/16/2019



SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Site Performance - Speed
2 Standard Site Performance - Completeness
3 Standard Site Performance -Responsiveness
4 Standard Look and Feel - Appeal
5 Standard Look and Feel - Spacing
6 Standard Look and Feel - Legibility
7 Standard Product Finding - Ease
8 Standard Product Finding - Categories
9 Standard Product Finding - Filtering
10 Standard Merchandise - Meet Needs
11 Standard Merchandise - Variety
12 Standard Merchandise - Preferences
13 Standard Product Descriptions - Essential Information
14 Standard Product Descriptions - Clarity
15 Standard Product Descriptions - Images
16 Standard Satisfaction - Overall
17 Standard Satisfaction - Expectations
18 Standard Satisfaction - Ideal
19 Standard Return
20 Standard Purchase Online
21 Standard Purchase Offline
22 Standard Recommend
23 Custom Best Describes
24 Custom Reason for Collecting Coins
25 Custom Time Collecting
26 Custom How Purchase Coins
27 Custom Reason for Visit
28 Custom OTS_Reason for Visit
29 Custom Coin Product Info
30 Custom OTS_Coin Product Info
31 Custom Coin Type
32 Custom Customer Service
33 Custom OTS_Customer Service
34 Custom Purchase Timing
35 Custom Add Item to Cart
36 Custom Checkout
37 Custom Checkout Success
38 Custom OE_Checkout Difficult
39 Custom Make a Purchase
40 Custom Purchase Quantity
41 Custom Times Purchased from Mint
42 Custom Previous Purchases
43 Custom First Purchase
44 Custom OTS_First Purchase
45 Custom Most Recent Purchase
46 Custom Purchase Why Not
47 Custom OTS_Purchase Why Not
48 Custom OE_Still Deciding
49 Custom OE_Additional Info
50 Custom OE_Issues
51 Custom OE_Technical Error
52 Custom Accomplish Task
53 Custom OE_Why Not Accomplish
54 Custom Do Next
55 Custom Visit Frequency
56 Custom Site Awareness
57 Custom OTS_Site Awareness
58 Custom How Interact with Site
59 Custom OTS_Interact with Site
60 Custom Age
61 Custom Gender
62 Custom Income
63 Custom OE_Improvements

Sheet 2: Mobile

Survey: U.S. Mint
IA#: 20807 A0
Date: 1/16/2019



SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Site Performance - Speed
2 Standard Site Performance - Completeness
3 Standard Site Performance -Responsiveness
4 Standard Look and Feel - Appeal
5 Standard Look and Feel - Spacing
6 Standard Look and Feel - Legibility
7 Standard Product Finding - Ease
8 Standard Product Finding - Categories
9 Standard Product Finding - Filtering
10 Standard Merchandise - Meet Needs
11 Standard Merchandise - Variety
12 Standard Merchandise - Preferences
13 Standard Product Descriptions - Essential Information
14 Standard Product Descriptions - Clarity
15 Standard Product Descriptions - Images
16 Standard Satisfaction - Overall
17 Standard Satisfaction - Expectations
18 Standard Satisfaction - Ideal
19 Standard Return
20 Standard Purchase Online Mobile
21 Standard Purchase Offline
22 Standard Recommend
23 Custom Best Describes
24 Custom Reason for Collecting Coins
25 Custom Time Collecting
26 Custom How Purchase Coins
27 Custom Reason for Visit
28 Custom OTS_Reason for Visit
29 Custom Coin Product Info
30 Custom OTS_Coin Product Info
31 Custom Coin Type
32 Custom Customer Service
33 Custom OTS_Customer Service
34 Custom Purchase Timing
35 Custom Add Item to Cart
36 Custom Checkout
37 Custom Checkout Success
38 Custom OE_Checkout Difficult
39 Custom Make a Purchase
40 Custom Purchase Quantity
41 Custom Times Purchased from Mint
42 Custom Previous Purchases
43 Custom First Purchase
44 Custom OTS_First Purchase
45 Custom Most Recent Purchase
46 Custom Purchase Why Not
47 Custom OTS_Purchase Why Not
48 Custom OE_Technical Error
49 Custom Accomplish Task
50 Custom OE_Why Not Accomplish
51 Custom Do Next
52 Custom Visit Frequency
53 Custom Site Awareness
54 Custom OTS_Site Awareness
55 Custom Age
56 Custom Gender
57 Custom Income
58 Custom OE_Improvements
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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