Form 30624 M4 30624 M4 Q_CIA Careers _Mobile_Browse_20181109_DOT (2)

E-Government Website Customer Satisfaction Surveys

Q_CIA Careers _Mobile_Browse_20181109_DOT (2).xlsx

Mapping and Questionnaire Documents IA 30624 A4 (CIA)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs
CQs (11-9-18)
CQs (7-19-18)


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting CIA Careers. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!















































































































































































Sheet 2: Model Qsts

Model Name
CIA Careers Mobile v2



Red & Strike-Through: Delete
Model ID
NYtNphRsspE9MAB4VZ4QEg4C



Underlined & Italicized: Re-order
Partitioned
Yes - 2 MQ



Pink: Addition
Date
6.21.16



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return
(1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to cia.gov/careers?

Look and Feel - Balance Please rate the balance of graphics and text on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

Look and Feel - Readability Please rate the readability of the pages on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Recommend How likely are you to recommend cia.gov/careers to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Apply for Job
(1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on this site.



Apply for Job How likely are you to use cia.gov/careers to apply for a specific job or student program?

Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)






Navigation - Organized Please rate how well the site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you need.







Job Browsing (1=Poor, 10=Excellent, Don't Know)






Job Browsing - Sort Please rate the ability to sort job(s) by criteria that are important to you on this site.






Job Browsing - Narrow Please rate the ability to narrow choices to find the job(s) you are looking for on this site.






Job Browsing - Features Please rate how well the features on the site help you find the job(s) you need.







Job Descriptions (1=Poor, 10=Excellent, Don't Know)






Job Descriptions - Understandable Please rate how understandable the job descriptions are on this site.






Job Descriptions - Detail Please rate the level of detail of the job descriptions on this site.






Job Descriptions - Answers Please rate how well the job descriptions provide answers to your questions.




































































































































Sheet 3: Current CQs

Model Name CIA Careers Mobile v2



Red & Strike-Through: Delete
Model ID NYtNphRsspE9MAB4VZ4QEg4C



Underlined & Italicized: Re-order
Partitioned Yes - 2 MQ



Pink: Addition
Date 6.21.16



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
HDU6888Q001 Primary Reason: Federal Government or Informational Non-Profit
What is your primary reason for visiting cia.gov/careers today? Student programs B,C Y Radio button, one-up vertical Skip Logic Group* Primary Reason




Full-time job opportunities








I have another reason for visiting A



HDU6888Q002
A Please specify the other reason for your visit.

N Text field, <100 char Skip Logic Group* Primary Reason - Other
RUS0246607
B The highest level of education I have completed or am in the process of completing is: High school diploma
Y Radio button, one-up vertical Skip Logic Group* Education




Associate’s degree








Bachelor’s degree








Master’s degree








Doctor of Psychology (PsyD)








Doctoral degree








Juris Doctor (J.D.)








Doctor of Medicine








None of the Above




HDU6888Q004
C What student program(s) did you review today? (Select all that apply) Undergraduate co-op program
Y Checkbox, one-up vertical Skip Logic Group* Student Program




Undergraduate internship program








Undergraduate scholarship program








Graduate scholarship program








Graduate studies program








None of the above


Mutually Exclusive
RUS0246608

Which sections did you visit on cia.gov/careers? (Select all that apply.) Career Opportunities
Y Checkbox, one-up vertical Skip Logic Group* Section visited




Student Opportunities








Application Process








Life at CIA








Benefits








Diversity








Foreign Language








Military Transition








Tools and Challenges








FAQs








Video Center








Don't know


Mutually Exclusive
HDU6888Q005

What type of job or student program information did you need today? (Select all that apply) Benefits
Y Checkbox, one-up vertical Skip Logic Group* Type of Information




Eligibility requirements








Description of jobs or student programs C1

Randomize




Application process








Deadline for applying








Location of jobs or student programs








Military transition








Life at CIA








I needed something else A

Anchor Answer Choice
HDU6888Q006
A Please tell us what type of information you needed.

N Text field, <100 char Skip Logic Group* Type of Info-Other
RUS0246568
C1 What position description information is most important to determine your interest in a job or student program? (Select up to five.) Key job responsibilities
Y Checkbox, one-up vertical Job Descriptions - most important




Qualifications







Position type (part-time or full-time)








Job location


Randomize




Additional relevant skills or education (e.g., software, special certification)








Physical demands (e.g., must be able to lift 50lbs)








Salary








Something else (specify) E1

Anchor Answer Choice
RUS0246609
E1 Please specify which position descriptions are most important to you.

N Text field, <100 char Skip Logic Group* Job Descriptions - Other
HDU6888Q007 Accomplish
Did you accomplish what you wanted to do today on this site? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish




No A







Not yet A



HDU6888Q008 OE_Accomplish A Please tell us why you were unable to accomplish your task today.

N Text area, no char limit Skip Logic Group* Why Not Accomplish
HDU6888Q009

Did you use the Job Fit Tool - a tool designed to help you find potential careers with the CIA - during your visit today? Yes A Y Radio button, one-up vertical Skip Logic Group* JFT



No B






Don't remember/ don't know what it is




HDU6888Q010
A Were you satisfied with the Job Fit Tool? Yes
Y Radio button, one-up vertical Skip Logic Group* JFT Satisfaction




No C



HDU6888Q011
C Please tell us how we can improve the Job Fit Tool.

N Text field, <100 char Skip Logic Group* JFT-Improve
HDU6888Q012
B What is your primary reason for not using the Job Fit Tool? I couldn't find it
Y Radio button, one-up vertical Skip Logic Group* JFT-DidNotUse




I did not need to use it during this visit








I had technical difficulties when I tried to use it








I have another reason B.1



HDU6888Q013
B.1 Please specify why you did not use the Job Fit Tool.

N Text field, <100 char Skip Logic Group* _OEJFT-DidNotUse
HDU6888Q014

Did you watch the Application Process video today? Yes A Y Radio button, one-up vertical Skip Logic Group* Watch App Video




No




HDU6888Q015
A Did this video help you understand the process of applying for a job with the CIA? Yes
Y Radio button, one-up vertical Skip Logic Group* Understand App Video




No B



HDU6888Q016
B Please tell us how we can improve the Application Process video.

N Text field, <100 char Skip Logic Group* App Video Improvement
BUC0277707

Did you apply for a job or student program today? Yes
Y Radio button,  one-up vertical Skip Logic Group* Apply




No A



BUC0277708
A What was your primary reason for not applying today? I am not eligible to work for the CIA
Y Radio button,  one-up vertical Skip Logic Group* No Apply




I do not understand the application process


Randomize




I missed the deadline for a student program








I could not log in or create an account to apply








I am not able to relocate to Washington D.C.








I did not intend to apply today


Anchor Answer Choice




I have another reason for not applying B

Anchor Answer Choice
BUC0277709
B Please tell us why you did not apply today.

N Text field,  <100 char Skip Logic Group* No Apply-Other
HDU6888Q017

How did you hear about the job opportunities or student programs with the CIA? (Select all that apply) Direct e-mail
Y Checkbox, one-up vertical Skip Logic Group* Hear About




Radio








Search engine results








CIA social network post, tweet, video, etc.








Recruiter from CIA








Online advertisement not on social media








Newspaper or magazine advertisement








Other career website (e.g., Indeed, USAJobs)








CIA.gov website








I heard about it from somewhere else A



HDU6888Q018
A Please tell us how you heard about the opportunities with the CIA.

N Text field, <100 char Skip Logic Group* Hear About - Other
HDU6888Q019 Visit Frequency
How often do you visit this site? This is my first visit
Y Drop down, select one
Visit Frequency




Once every 6 months or less often








Once every few months








Monthly








Weekly








Daily or more often




HDU6888Q020 Demographics: Gender
What is your gender? Male
Y Drop down, select one
Demographics: Gender




Female








Prefer not to respond




HDU6888Q021 Demographics: Age
Which category includes your age? Under 18
Y Drop down, select one
Demographics: Age




18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 or older








Prefer not to respond




HDU6888Q024 OE_Improve Experience
What else would you like to share with us to help improve your online experience with cia.gov/careers?

N Text area, no char limit
Improve

Sheet 4: CQs (11-9-18)

Model Name CIA Careers Mobile v2



Red & Strike-Through: Delete
Model ID NYtNphRsspE9MAB4VZ4QEg4C



Underlined & Italicized: Re-order
Partitioned Yes - 2 MQ



Pink: Addition
Date 6.21.16



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
HDU6888Q001 Primary Reason: Federal Government or Informational Non-Profit
What is your primary reason for visiting cia.gov/careers today? Student programs B,C Y Radio button, one-up vertical Skip Logic Group* Primary Reason




Full-time job opportunities








I have another reason for visiting A



HDU6888Q002
A Please specify the other reason for your visit.

N Text field, <100 char Skip Logic Group* Primary Reason - Other
RUS0246607
B The highest level of education I have completed or am in the process of completing is: High school diploma
Y Radio button, one-up vertical Skip Logic Group* Education




Associate’s degree








Bachelor’s degree








Master’s degree








Doctor of Psychology (PsyD)








Doctoral degree








Juris Doctor (J.D.)








Doctor of Medicine








None of the Above




HDU6888Q004
C What student program(s) did you review today? (Select all that apply) Undergraduate co-op program
Y Checkbox, one-up vertical Skip Logic Group* Student Program




Undergraduate internship program








Undergraduate scholarship program








Graduate scholarship program








Graduate studies program








None of the above


Mutually Exclusive
RUS0246608

Which sections did you visit on cia.gov/careers? (Select all that apply.) Career Opportunities
Y Checkbox, one-up vertical Skip Logic Group* Section visited




Student Opportunities








Application Process








Life at CIA








Benefits








Diversity








Foreign Language








Military Transition








Tools and Challenges








FAQs








Video Center








Don't know


Mutually Exclusive
HDU6888Q005

What type of job or student program information did you need today? (Select all that apply) Benefits
Y Checkbox, one-up vertical Skip Logic Group* Type of Information




Eligibility requirements








Description of jobs or student programs C1

Randomize




Application process








Deadline for applying








Location of jobs or student programs








Military transition








Life at CIA








I needed something else A

Anchor Answer Choice
HDU6888Q006
A Please tell us what type of information you needed.

N Text field, <100 char Skip Logic Group* Type of Info-Other
RUS0246568
C1 What position description information is most important to determine your interest in a job or student program? (Select up to five.) Key job responsibilities
Y Checkbox, one-up vertical Job Descriptions - most important




Qualifications







Position type (part-time or full-time)








Job location


Randomize




Additional relevant skills or education (e.g., software, special certification)








Physical demands (e.g., must be able to lift 50lbs)








Salary








Something else (specify) E1

Anchor Answer Choice
RUS0246609
E1 Please specify which position descriptions are most important to you.

N Text field, <100 char Skip Logic Group* Job Descriptions - Other
HDU6888Q007 Accomplish
Did you accomplish what you wanted to do today on this site? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish




No A







Not yet A



HDU6888Q008 OE_Accomplish A Please tell us why you were unable to accomplish your task today.

N Text area, no char limit Skip Logic Group* Why Not Accomplish
HDU6888Q009

Did you use the Job Fit Tool - a tool designed to help you find potential careers with the CIA - during your visit today? Yes A Y Radio button, one-up vertical Skip Logic Group* JFT



No B






Don't remember/ don't know what it is




HDU6888Q010
A Were you satisfied with the Job Fit Tool? Yes
Y Radio button, one-up vertical Skip Logic Group* JFT Satisfaction




No C



HDU6888Q011
C Please tell us how we can improve the Job Fit Tool.

N Text field, <100 char Skip Logic Group* JFT-Improve
HDU6888Q012
B What is your primary reason for not using the Job Fit Tool? I couldn't find it
Y Radio button, one-up vertical Skip Logic Group* JFT-DidNotUse




I did not need to use it during this visit








I had technical difficulties when I tried to use it








I have another reason B.1



HDU6888Q013
B.1 Please specify why you did not use the Job Fit Tool.

N Text field, <100 char Skip Logic Group* _OEJFT-DidNotUse
HDU6888Q014

Did you watch the Application Process video today? Yes A Y Radio button, one-up vertical Skip Logic Group* Watch App Video




No




HDU6888Q015
A Did this video help you understand the process of applying for a job with the CIA? Yes
Y Radio button, one-up vertical Skip Logic Group* Understand App Video




No B



HDU6888Q016
B Please tell us how we can improve the Application Process video.

N Text field, <100 char Skip Logic Group* App Video Improvement



Did you apply for a job or student program today? Yes
Y Radio button,  one-up vertical Skip Logic Group* Apply




No A





A What was your primary reason for not applying today? I am not eligible to work for the CIA
Y Radio button,  one-up vertical Skip Logic Group* No Apply




I do not understand the application process


Randomize




I missed the deadline for a student program








I could not log in or create an account to apply








I am not able to relocate to Washington D.C.








I did not intend to apply today


Anchor Answer Choice




I have another reason for not applying B

Anchor Answer Choice


B Please tell us why you did not apply today.

N Text field,  <100 char Skip Logic Group* No Apply-Other
HDU6888Q017

How did you hear about the job opportunities or student programs with the CIA? (Select all that apply) Direct e-mail
Y Checkbox, one-up vertical Skip Logic Group* Hear About




Radio








Search engine results








CIA social network post, tweet, video, etc.








Recruiter from CIA








Online advertisement not on social media








Newspaper or magazine advertisement








Other career website (e.g., Indeed, USAJobs)








CIA.gov website








I heard about it from somewhere else A



HDU6888Q018
A Please tell us how you heard about the opportunities with the CIA.

N Text field, <100 char Skip Logic Group* Hear About - Other
HDU6888Q019 Visit Frequency
How often do you visit this site? This is my first visit
Y Drop down, select one
Visit Frequency




Once every 6 months or less often








Once every few months








Monthly








Weekly








Daily or more often




HDU6888Q020 Demographics: Gender
What is your gender? Male
Y Drop down, select one
Demographics: Gender




Female








Prefer not to respond




HDU6888Q021 Demographics: Age
Which category includes your age? Under 18
Y Drop down, select one
Demographics: Age




18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 or older








Prefer not to respond




HDU6888Q024 OE_Improve Experience
What else would you like to share with us to help improve your online experience with cia.gov/careers?

N Text area, no char limit
Improve

Sheet 5: CQs (7-19-18)

Model Name CIA Careers Mobile v2



Red & Strike-Through: Delete
Model ID NYtNphRsspE9MAB4VZ4QEg4C



Underlined & Italicized: Re-order
Partitioned Yes - 2 MQ



Pink: Addition
Date 6.21.16



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
HDU6888Q001 Primary Reason: Federal Government or Informational Non-Profit
What is your primary reason for visiting cia.gov/careers today? Student programs B,C Y Radio button, one-up vertical Skip Logic Group* Primary Reason




Full-time job opportunities








I have another reason for visiting A



HDU6888Q002
A Please specify the other reason for your visit.

N Text field, <100 char Skip Logic Group* Primary Reason - Other
HDU6888Q003
B What is your current education level? Less than a High School Senior
Y Radio button, one-up vertical Skip Logic Group* Current Grade




High School Senior








Undergraduate First-year or Sophomore








Undergraduate Junior or Senior








Graduate School








None of the above






B The highest level of education I have completed or am in the process of completing is: High school diploma
Y Radio button, one-up vertical Skip Logic Group* Education




Associate’s degree








Bachelor’s degree








Master’s degree








Doctor of Psychology (PsyD)








Doctoral degree








Juris Doctor (J.D.)








Doctor of Medicine








None of the Above




HDU6888Q004
C What student program(s) did you review today? (Select all that apply) Undergraduate co-op program
Y Checkbox, one-up vertical Skip Logic Group* Student Program




Undergraduate internship program








Undergraduate scholarship program








Graduate scholarship program








Graduate studies program








None of the above


Mutually Exclusive



Which sections did you visit on cia.gov/careers? (Select all that apply.) Career Opportunities
Y Checkbox, one-up vertical Skip Logic Group* Section visited




Student Opportunities








Application Process








Life at CIA








Benefits








Diversity








Foreign Language








Military Transition








Tools and Challenges








FAQs








Video Center








Don't know


Mutually Exclusive
HDU6888Q005

What type of job or student program information did you need today? (Select all that apply) Benefits B Y Checkbox, one-up vertical Skip Logic Group* Type of Information




Eligibility requirements








Description of jobs or student programs C1

Randomize




Application process








Deadline for applying








Location of jobs or student programs








Military transition








Life at CIA B







I needed something else A

Anchor Answer Choice
HDU6888Q006
A Please tell us what type of information you needed.

N Text field, <100 char Skip Logic Group* Type of Info-Other
JIB0136452
B What type of benefits information is most important to you when searching for a job or student program? (Select up to three). Paid time off (PTO)
Y Checkbox, one-up vertical Skip Logic Group* Benefits




Salary








Alternative work schedule and hours


Randomize




Diversity programs


Limit 3




Personal and family support programs








Child care








Fitness and recreation programs








Student Loan Repayment Assistance Programs (SLRAP)








Insurance








Flexible spending plans








Education and training








Retirement plan








Something else (specify)
D
Anchor Answer Choice
JIB0136453
D Please specify the type of benefits that are important to you.

N Text field, <100 char Skip Logic Group* Benefits - Other
JIB0136451
C What position description information is used to determine your interest in a job or student program? (Select up to three.) Key job responsibilities
Y Checkbox, one-up vertical Skip Logic Group* Job Descriptions




Qualifications


Limit 3




Position type (part-time or full-time)








Job location








Additional relevant skills or education (e.g., software, special certification)


Randomize




Physical demands (e.g., must be able to lift 50lbs)








Salary








Something else (specify) E

Anchor Answer Choice
JIB0136454
E Please specify which position descriptions are important to you.

N Text field, <100 char Skip Logic Group* Job Descriptions - Other

C1 What position description information is most important to determine your interest in a job or student program? (Select up to five.) Key job responsibilities
Y Checkbox, one-up vertical Job Descriptions - most important




Qualifications







Position type (part-time or full-time)








Job location


Randomize




Additional relevant skills or education (e.g., software, special certification)








Physical demands (e.g., must be able to lift 50lbs)








Salary








Something else (specify) E1

Anchor Answer Choice

E1 Please specify which position descriptions are most important to you.

N Text field, <100 char Skip Logic Group* Job Descriptions - Other
HDU6888Q007 Accomplish
Did you accomplish what you wanted to do today on this site? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish




No A







Not yet A



HDU6888Q008 OE_Accomplish A Please tell us why you were unable to accomplish your task today.

N Text area, no char limit Skip Logic Group* Why Not Accomplish
HDU6888Q009

Did you use the Job Fit Tool - a tool designed to help you find potential careers with the CIA - during your visit today? Yes A Y Radio button, one-up vertical Skip Logic Group* JFT



No B






Don't remember/ don't know what it is




HDU6888Q010
A Were you satisfied with the Job Fit Tool? Yes
Y Radio button, one-up vertical Skip Logic Group* JFT Satisfaction




No C



HDU6888Q011
C Please tell us how we can improve the Job Fit Tool.

N Text field, <100 char Skip Logic Group* JFT-Improve
HDU6888Q012
B What is your primary reason for not using the Job Fit Tool? I couldn't find it
Y Radio button, one-up vertical Skip Logic Group* JFT-DidNotUse




I did not need to use it during this visit








I had technical difficulties when I tried to use it








I have another reason B.1



HDU6888Q013
B.1 Please specify why you did not use the Job Fit Tool.

N Text field, <100 char Skip Logic Group* _OEJFT-DidNotUse
HDU6888Q014

Did you watch the Application Process video today? Yes A Y Radio button, one-up vertical Skip Logic Group* Watch App Video




No




HDU6888Q015
A Did this video help you understand the process of applying for a job with the CIA? Yes
Y Radio button, one-up vertical Skip Logic Group* Understand App Video




No B



HDU6888Q016
B Please tell us how we can improve the Application Process video.

N Text field, <100 char Skip Logic Group* App Video Improvement
HDU6888Q017

How did you hear about the job opportunities or student programs with the CIA? (Select all that apply) Direct e-mail
Y Checkbox, one-up vertical Skip Logic Group* Hear About




Radio








Search engine results








CIA social network post, tweet, video, etc.








Recruiter from CIA








Online advertisement not on social media








Newspaper or magazine advertisement








Other career website (e.g., Indeed, USAJobs)








CIA.gov website








I heard about it from somewhere else A



HDU6888Q018
A Please tell us how you heard about the opportunities with the CIA.

N Text field, <100 char Skip Logic Group* Hear About - Other
HDU6888Q019 Visit Frequency
How often do you visit this site? This is my first visit
Y Drop down, select one
Visit Frequency




Once every 6 months or less often








Once every few months








Monthly








Weekly








Daily or more often




HDU6888Q020 Demographics: Gender
What is your gender? Male
Y Drop down, select one
Demographics: Gender




Female








Prefer not to respond




HDU6888Q021 Demographics: Age
Which category includes your age? Under 18
Y Drop down, select one
Demographics: Age




18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 or older








Prefer not to respond




HDU6888Q024 OE_Improve Experience
What else would you like to share with us to help improve your online experience with cia.gov/careers?

N Text area, no char limit
Improve
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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