OMB Mapping 2018-2019 Survey (BPA) IA 30636 Amend 4

OMB Mapping 2018-2019 Survey (BPA) IA 30636 Amend 4.xlsx

E-Government Website Customer Satisfaction Surveys

OMB Mapping 2018-2019 Survey (BPA) IA 30636 Amend 4

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Survey: Bureau of Public Affairs BPA
IA#: 30636 Amend 4
Date: 1/4/2019



SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Content - Accuracy
2 Standard Content - Quality
3 Standard Content - Freshness
4 Standard Functionality - Usefulness
5 Standard Functionality - Convenience
6 Standard Functionality - Variety
7 Standard Look and Feel - Visual Appeal
8 Standard Look and Feel - Balance
9 Standard Look and Feel - Readability
10 Standard Navigation - Organized
11 Standard Navigation - Options
12 Standard Navigation - Layout
13 Standard Navigation - Clicks
14 Standard Search - Relevance
15 Standard Search - Organization
16 Standard Search - Decide
17 Standard Search - Narrow
18 Standard Site Performance - Pages Load
19 Standard Site Performance - Speed Consistency
20 Standard Site Performance - Load No Errors
21 Standard Online Transparency - Discloses Information
22 Standard Online Transparency - Information Available
23 Standard Online Transparency - Accessed
24 Standard Satisfaction - Overall
25 Standard Satisfaction - Meets Expectations
26 Standard Satisfaction - Ideal
27 Standard Return
28 Standard Recommend
29 Standard Future Participation
30 Standard Trust
31 Custom Visit Frequency
32 Custom Role
33 Custom Other Role
34 Custom BRF_Use
35 Custom BRF_Able to find
36 Custom OE_BRF_unable to find
37 Custom BRF_organization
38 Custom OE_BRF_organization
39 Custom BRF_rateInformation
40 Custom OE_BRF_Information
41 Custom OE_BRF_Improvement
42 Custom Primary Purpose
43 Custom Other Primary Purpose
44 Custom Source
45 Custom OE_Source
46 Custom Method to Find Info
47 Custom Specific Search Terms
48 Custom Search Experience
49 Custom Other - Search Experience
50 Custom Improve Search
51 Custom Navigation Experience
52 Custom Improve Navigation Experience
53 Custom Find
54 Custom OE_Did Not Find
55 Custom Improve site
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