1090-0008 Survey Mapping Document (OWH NWHIC) IA 30660 A3

1090-0008 Survey Mapping Document (OWH NWHIC) IA 30660 A3.xlsx

E-Government Website Customer Satisfaction Surveys

1090-0008 Survey Mapping Document (OWH NWHIC) IA 30660 A3

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Women's Web
Women's Mobile
Women's Spanish
Girls Web
Girls Mobile


Sheet 1: Women's Web

Survey: OWH NWHIC
IA#: 30660 Amend 3
Date:




SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance - Loading
5 Standard Site Performance - Consistency
6 Standard Site Performance - Completeness
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Information Browsing - Sort
11 Standard Information Browsing - Narrow
12 Standard Information Browsing - Features
13 Standard Site Information - Thoroughness
14 Standard Site Information - Understandable
15 Standard Site Information - Answers
16 Standard Satisfaction - Overall
17 Standard Satisfaction - Expectations
18 Standard Satisfaction - Ideal
19 Standard Return
20 Standard Recommend
21 Standard Primary Resource
22 Custom Frequency of Visit
23 Custom Describes
24 Custom Other
25 Custom Reason for Visit
26 Custom Other Reason for Visit
27 Custom OE_NWHW_describe info
28 Custom Used Search
29 Custom Search Experience
30 Custom Other Search Issue
31 Custom Navigation Experience
32 Custom Other Navigation Difficulty
33 Custom Found Info
34 Custom Information Seeking
35 Custom Chat Use_likelihood 
36 Custom OE_Chat usage 
37 Custom Improvements
38 Custom Emails

Sheet 2: Women's Mobile

Survey: OWH NWHIC
IA#: 30660 Amend 3
Date:




SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Satisfaction - Overall
2 Standard Satisfaction - Expectations
3 Standard Satisfaction - Ideal
4 Standard Return
5 Standard Recommend
6 Standard Primary Resource
7 Standard Look and Feel - Appeal
8 Standard Look and Feel - Balance
9 Standard Look and Feel - Readability
10 Standard Site Performance - Loading
11 Standard Site Performance - Consistency
12 Standard Site Performance - Completeness
13 Standard Navigation - Organized
14 Standard Navigation - Options
15 Standard Navigation - Layout
16 Standard Information Browsing - Sort
17 Standard Information Browsing - Narrow
18 Standard Information Browsing - Features
19 Standard Site Information - Thoroughness
20 Standard Site Information - Understandable
21 Standard Site Information - Answers
22 Custom Frequency of Visit
23 Custom Describes
24 Custom Other
25 Custom Reason for Visit
26 Custom Other Reason for Visit
27 Custom OE_NWHW_describe info
28 Custom Used Search
29 Custom Search Experience
30 Custom Other Search Issue
31 Custom Navigation Experience
32 Custom Other Navigation Difficulty
33 Custom Found Info
34 Custom Information Seeking
35 Custom Chat Use_likelihood 
36 Custom OE_Chat usage 
37 Custom Improvements
38 Custom Emails

Sheet 3: Women's Spanish

Survey: OWH NWHIC
IA#: 30660 Amend 3
Date:




SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance - Loading
5 Standard Site Performance - Consistency
6 Standard Site Performance - Completeness
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Information Browsing - Sort
11 Standard Information Browsing - Narrow
12 Standard Information Browsing - Features
13 Standard Site Information - Thoroughness
14 Standard Site Information - Understandable
15 Standard Site Information - Answers
16 Standard Satisfaction - Overall
17 Standard Satisfaction - Expectations
18 Standard Satisfaction - Ideal
19 Standard Return
20 Standard Recommend (NPS)
21 Standard Primary Resource
22 Custom Visit Frequency
23 Custom Role
24 Custom Role - Other
25 Custom Primary Looking For
26 Custom Primary Looking For - Other
27 Custom Health Week Not Useful
28 Custom Search Use
29 Custom Search Experience
30 Custom Search Issue - Other
31 Custom Navigation Experience
32 Custom Navigation Experience - Other
33 Custom Find Looking For
34 Custom What Looking For
35 Custom Use Chat
36 Custom Use Chat Other
37 Custom Images Represent
38 Custom Info Understand
39 Custom Translation Accuracy
40 Custom Spanish Trans
41 Custom Spanish Trans Other
42 Custom Info for self
43 Custom Easy Find Spanish
44 Custom Easy Change Language
45 Custom Prefer Language
46 Custom Health Topics Interest
47 Custom Other Health Info
48 Custom Improve
49 Custom Email

Sheet 4: Girls Web

Survey: OWH NWHIC
IA#: 30660 Amend 3
Date:




SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance - Loading
5 Standard Site Performance - Consistency
6 Standard Site Performance - Completeness
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Information Browsing - Sort
11 Standard Information Browsing - Narrow
12 Standard Information Browsing - Features
13 Standard Site Information - Thoroughness
14 Standard Site Information - Understandable
15 Standard Site Information - Answers
16 Standard Satisfaction - Overall
17 Standard Satisfaction - Expectations
18 Standard Satisfaction - Ideal
19 Standard Return
20 Standard Recommend
21 Standard Primary Resource
22 Custom Frequency of Visit
23 Custom Reason for visit
24 Custom Found Info
25 Custom Topic Area Difficulty
26 Custom Used Search
27 Custom Search Experience
28 Custom Navigation Experience
29 Custom Health Information Source
30 Custom Age
31 Custom Twitter
32 Custom More Site Features
33 Custom Type of Health Information

Sheet 5: Girls Mobile

Survey: OWH NWHIC
IA#: 30660 Amend 3
Date:




SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance - Loading
5 Standard Site Performance - Consistency
6 Standard Site Performance - Completeness
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Information Browsing - Sort
11 Standard Information Browsing - Narrow
12 Standard Information Browsing - Features
13 Standard Site Information - Thoroughness
14 Standard Site Information - Understandable
15 Standard Site Information - Answers
16 Standard Satisfaction - Overall
17 Standard Satisfaction - Expectations
18 Standard Satisfaction - Ideal
19 Standard Return
20 Standard Recommend
21 Standard Primary Resource
22 Custom Frequency of Visit
23 Custom Reason for visit
24 Custom Found Info
25 Custom Topic Area Difficulty
26 Custom Used Search
27 Custom Search Experience
28 Custom Navigation Experience
29 Custom Health Information Source
30 Custom Age
31 Custom Twitter
32 Custom More Site Features
33 Custom Type of Health Information
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