| Survey: | OWH NWHIC | 
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		| IA#: | 30660 Amend 3 | 
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		| Date: | 
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		| 
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		| SURVEY TYPE: | Relationship (tab 4) | 
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		| 
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		| Survey Q# | Type# | Type Topic | 
	
		| 1 | Standard | Look and Feel - Appeal | 
	
		| 2 | Standard | Look and Feel - Balance | 
	
		| 3 | Standard | Look and Feel - Readability | 
	
		| 4 | Standard | Site Performance - Loading | 
	
		| 5 | Standard | Site Performance - Consistency | 
	
		| 6 | Standard | Site Performance - Completeness | 
	
		| 7 | Standard | Navigation - Organized | 
	
		| 8 | Standard | Navigation - Options | 
	
		| 9 | Standard | Navigation - Layout | 
	
		| 10 | Standard | Information Browsing - Sort | 
	
		| 11 | Standard | Information Browsing - Narrow | 
	
		| 12 | Standard | Information Browsing - Features | 
	
		| 13 | Standard | Site Information - Thoroughness | 
	
		| 14 | Standard | Site Information - Understandable | 
	
		| 15 | Standard | Site Information - Answers | 
	
		| 16 | Standard | Satisfaction - Overall | 
	
		| 17 | Standard | Satisfaction - Expectations | 
	
		| 18 | Standard | Satisfaction - Ideal | 
	
		| 19 | Standard | Return | 
	
		| 20 | Standard | Recommend | 
	
		| 21 | Standard | Primary Resource | 
	
		| 22 | Custom | Frequency of Visit | 
	
		| 23 | Custom | Describes | 
	
		| 24 | Custom | Other | 
	
		| 25 | Custom | Reason for Visit | 
	
		| 26 | Custom | Other Reason for Visit | 
	
		| 27 | Custom | OE_NWHW_describe info | 
	
		| 28 | Custom | Used Search | 
	
		| 29 | Custom | Search Experience | 
	
		| 30 | Custom | Other Search Issue | 
	
		| 31 | Custom | Navigation Experience | 
	
		| 32 | Custom | Other Navigation Difficulty | 
	
		| 33 | Custom | Found Info | 
	
		| 34 | Custom | Information Seeking | 
	
		| 35 | Custom | Chat Use_likelihood | 
	
		| 36 | Custom | OE_Chat usage | 
	
		| 37 | Custom | Improvements | 
	
		| 38 | Custom | Emails | 
	
	
	
	
		| Survey: | OWH NWHIC | 
 | 
	
		| IA#: | 30660 Amend 3 | 
 | 
	
		| Date: | 
 | 
 | 
	
		| 
 | 
 | 
 | 
	
		| SURVEY TYPE: | Relationship (tab 4) | 
 | 
	
		| 
 | 
 | 
 | 
	
		| Survey Q# | Type# | Type Topic | 
	
		| 1 | Standard | Satisfaction - Overall | 
	
		| 2 | Standard | Satisfaction - Expectations | 
	
		| 3 | Standard | Satisfaction - Ideal | 
	
		| 4 | Standard | Return | 
	
		| 5 | Standard | Recommend | 
	
		| 6 | Standard | Primary Resource | 
	
		| 7 | Standard | Look and Feel - Appeal | 
	
		| 8 | Standard | Look and Feel - Balance | 
	
		| 9 | Standard | Look and Feel - Readability | 
	
		| 10 | Standard | Site Performance - Loading | 
	
		| 11 | Standard | Site Performance - Consistency | 
	
		| 12 | Standard | Site Performance - Completeness | 
	
		| 13 | Standard | Navigation - Organized | 
	
		| 14 | Standard | Navigation - Options | 
	
		| 15 | Standard | Navigation - Layout | 
	
		| 16 | Standard | Information Browsing - Sort | 
	
		| 17 | Standard | Information Browsing - Narrow | 
	
		| 18 | Standard | Information Browsing - Features | 
	
		| 19 | Standard | Site Information - Thoroughness | 
	
		| 20 | Standard | Site Information - Understandable | 
	
		| 21 | Standard | Site Information - Answers | 
	
		| 22 | Custom | Frequency of Visit | 
	
		| 23 | Custom | Describes | 
	
		| 24 | Custom | Other | 
	
		| 25 | Custom | Reason for Visit | 
	
		| 26 | Custom | Other Reason for Visit | 
	
		| 27 | Custom | OE_NWHW_describe info | 
	
		| 28 | Custom | Used Search | 
	
		| 29 | Custom | Search Experience | 
	
		| 30 | Custom | Other Search Issue | 
	
		| 31 | Custom | Navigation Experience | 
	
		| 32 | Custom | Other Navigation Difficulty | 
	
		| 33 | Custom | Found Info | 
	
		| 34 | Custom | Information Seeking | 
	
		| 35 | Custom | Chat Use_likelihood | 
	
		| 36 | Custom | OE_Chat usage | 
	
		| 37 | Custom | Improvements | 
	
		| 38 | Custom | Emails | 
	
	
	
	
		| Survey: | OWH NWHIC | 
 | 
	
		| IA#: | 30660 Amend 3 | 
 | 
	
		| Date: | 
 | 
 | 
	
		| 
 | 
 | 
 | 
	
		| SURVEY TYPE: | Relationship (tab 4) | 
 | 
	
		| 
 | 
 | 
 | 
	
		| Survey Q# | Type# | Type Topic | 
	
		| 1 | Standard | Look and Feel - Appeal | 
	
		| 2 | Standard | Look and Feel - Balance | 
	
		| 3 | Standard | Look and Feel - Readability | 
	
		| 4 | Standard | Site Performance - Loading | 
	
		| 5 | Standard | Site Performance - Consistency | 
	
		| 6 | Standard | Site Performance - Completeness | 
	
		| 7 | Standard | Navigation - Organized | 
	
		| 8 | Standard | Navigation - Options | 
	
		| 9 | Standard | Navigation - Layout | 
	
		| 10 | Standard | Information Browsing - Sort | 
	
		| 11 | Standard | Information Browsing - Narrow | 
	
		| 12 | Standard | Information Browsing - Features | 
	
		| 13 | Standard | Site Information - Thoroughness | 
	
		| 14 | Standard | Site Information - Understandable | 
	
		| 15 | Standard | Site Information - Answers | 
	
		| 16 | Standard | Satisfaction - Overall | 
	
		| 17 | Standard | Satisfaction - Expectations | 
	
		| 18 | Standard | Satisfaction - Ideal | 
	
		| 19 | Standard | Return | 
	
		| 20 | Standard | Recommend (NPS) | 
	
		| 21 | Standard | Primary Resource | 
	
		| 22 | Custom | Visit Frequency | 
	
		| 23 | Custom | Role | 
	
		| 24 | Custom | Role - Other | 
	
		| 25 | Custom | Primary Looking For | 
	
		| 26 | Custom | Primary Looking For - Other | 
	
		| 27 | Custom | Health Week Not Useful | 
	
		| 28 | Custom | Search Use | 
	
		| 29 | Custom | Search Experience | 
	
		| 30 | Custom | Search Issue - Other | 
	
		| 31 | Custom | Navigation Experience | 
	
		| 32 | Custom | Navigation Experience - Other | 
	
		| 33 | Custom | Find Looking For | 
	
		| 34 | Custom | What Looking For | 
	
		| 35 | Custom | Use Chat | 
	
		| 36 | Custom | Use Chat Other | 
	
		| 37 | Custom | Images Represent | 
	
		| 38 | Custom | Info Understand | 
	
		| 39 | Custom | Translation Accuracy | 
	
		| 40 | Custom | Spanish Trans | 
	
		| 41 | Custom | Spanish Trans Other | 
	
		| 42 | Custom | Info for self | 
	
		| 43 | Custom | Easy Find Spanish | 
	
		| 44 | Custom | Easy Change Language | 
	
		| 45 | Custom | Prefer Language | 
	
		| 46 | Custom | Health Topics Interest | 
	
		| 47 | Custom | Other Health Info | 
	
		| 48 | Custom | Improve | 
	
		| 49 | Custom | Email | 
	
	
	
	
		| Survey: | OWH NWHIC | 
 | 
	
		| IA#: | 30660 Amend 3 | 
 | 
	
		| Date: | 
 | 
 | 
	
		| 
 | 
 | 
 | 
	
		| SURVEY TYPE: | Relationship (tab 4) | 
 | 
	
		| 
 | 
 | 
 | 
	
		| Survey Q# | Type# | Type Topic | 
	
		| 1 | Standard | Look and Feel - Appeal | 
	
		| 2 | Standard | Look and Feel - Balance | 
	
		| 3 | Standard | Look and Feel - Readability | 
	
		| 4 | Standard | Site Performance - Loading | 
	
		| 5 | Standard | Site Performance - Consistency | 
	
		| 6 | Standard | Site Performance - Completeness | 
	
		| 7 | Standard | Navigation - Organized | 
	
		| 8 | Standard | Navigation - Options | 
	
		| 9 | Standard | Navigation - Layout | 
	
		| 10 | Standard | Information Browsing - Sort | 
	
		| 11 | Standard | Information Browsing - Narrow | 
	
		| 12 | Standard | Information Browsing - Features | 
	
		| 13 | Standard | Site Information - Thoroughness | 
	
		| 14 | Standard | Site Information - Understandable | 
	
		| 15 | Standard | Site Information - Answers | 
	
		| 16 | Standard | Satisfaction - Overall | 
	
		| 17 | Standard | Satisfaction - Expectations | 
	
		| 18 | Standard | Satisfaction - Ideal | 
	
		| 19 | Standard | Return | 
	
		| 20 | Standard | Recommend | 
	
		| 21 | Standard | Primary Resource | 
	
		| 22 | Custom | Frequency of Visit | 
	
		| 23 | Custom | Reason for visit | 
	
		| 24 | Custom | Found Info | 
	
		| 25 | Custom | Topic Area Difficulty | 
	
		| 26 | Custom | Used Search | 
	
		| 27 | Custom | Search Experience | 
	
		| 28 | Custom | Navigation Experience | 
	
		| 29 | Custom | Health Information Source | 
	
		| 30 | Custom | Age | 
	
		| 31 | Custom | Twitter | 
	
		| 32 | Custom | More Site Features | 
	
		| 33 | Custom | Type of Health Information | 
	
	
	
	
		| Survey: | OWH NWHIC | 
 | 
	
		| IA#: | 30660 Amend 3 | 
 | 
	
		| Date: | 
 | 
 | 
	
		| 
 | 
 | 
 | 
	
		| SURVEY TYPE: | Relationship (tab 4) | 
 | 
	
		| 
 | 
 | 
 | 
	
		| Survey Q# | Type# | Type Topic | 
	
		| 1 | Standard | Look and Feel - Appeal | 
	
		| 2 | Standard | Look and Feel - Balance | 
	
		| 3 | Standard | Look and Feel - Readability | 
	
		| 4 | Standard | Site Performance - Loading | 
	
		| 5 | Standard | Site Performance - Consistency | 
	
		| 6 | Standard | Site Performance - Completeness | 
	
		| 7 | Standard | Navigation - Organized | 
	
		| 8 | Standard | Navigation - Options | 
	
		| 9 | Standard | Navigation - Layout | 
	
		| 10 | Standard | Information Browsing - Sort | 
	
		| 11 | Standard | Information Browsing - Narrow | 
	
		| 12 | Standard | Information Browsing - Features | 
	
		| 13 | Standard | Site Information - Thoroughness | 
	
		| 14 | Standard | Site Information - Understandable | 
	
		| 15 | Standard | Site Information - Answers | 
	
		| 16 | Standard | Satisfaction - Overall | 
	
		| 17 | Standard | Satisfaction - Expectations | 
	
		| 18 | Standard | Satisfaction - Ideal | 
	
		| 19 | Standard | Return | 
	
		| 20 | Standard | Recommend | 
	
		| 21 | Standard | Primary Resource | 
	
		| 22 | Custom | Frequency of Visit | 
	
		| 23 | Custom | Reason for visit | 
	
		| 24 | Custom | Found Info | 
	
		| 25 | Custom | Topic Area Difficulty | 
	
		| 26 | Custom | Used Search | 
	
		| 27 | Custom | Search Experience | 
	
		| 28 | Custom | Navigation Experience | 
	
		| 29 | Custom | Health Information Source | 
	
		| 30 | Custom | Age | 
	
		| 31 | Custom | Twitter | 
	
		| 32 | Custom | More Site Features | 
	
		| 33 | Custom | Type of Health Information |