Welcome and Thank You Text | ||||||
Welcome Text | Thank You Text | |||||
Thank you for visiting the USCIS.gov website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
Thank you for taking the USCIS.gov survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Welcome Text - Alternate | Thank You Text - Alternate | |||||
Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Model Name: USCIS v2 | ||||||||
Model ID RZYMl0pQpJQsEFZFBB4hJA4C | Underlined & Italicized: Re-order | |||||||
Partitioned: YES 2MQ | Pink: Addition | |||||||
Date: 11/5/2015 | Blue: Reword | |||||||
Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Return | How likely are you to return to this site? |
2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 17 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||
3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 18 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
20 | Recommend | How likely are you to recommend this site to someone else? |
Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 21 | Primary Resource | How likely are you to use this site as your primary resource for obtaining information about immigration and citizenship? | |||
5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | ||||||
6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | ||||||
Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
Navigation - Organized | Please rate how well the site is organized. | |||||||
7 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
8 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
9 | Information Browsing (1=Poor, 10=Excellent, Don't Know) | |||||||
10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. |
Model Name: USCIS v2 | |||||||||
Model ID | Underlined & Italicized: Re-order | ||||||||
Partitioned: YES 2MQ | Pink: Addition | ||||||||
Date: 07/31/2018 | Blue: Reword | ||||||||
QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
KMJ6515Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Drop down, select one | Skip Logic Group* | Visit Frequency | ||
Daily | |||||||||
Weekly | |||||||||
Monthly | |||||||||
Once every few months | |||||||||
Once every 6 months or less | |||||||||
KMJ6515Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
Naturalized U.S. citizen | |||||||||
Permanent Resident (green card holder) | |||||||||
Conditional Resident | |||||||||
Citizen of a foreign country | |||||||||
Fiancé K-1 | |||||||||
Visitor/nonimmigrant | |||||||||
Asylum seeker | |||||||||
Visa seeker | |||||||||
Spouse of US citizen | |||||||||
Temporary Worker | |||||||||
Student or Exchange Visitor | |||||||||
Employer | |||||||||
Attorney | |||||||||
Other, please specify: | A | ||||||||
KMJ6515Q003 | A | Other role. | N | Text field, <100 char | Skip Logic Group* | Other role | |||
KMJ6515Q004 | What area of the site were you primarily visiting today? | Forms | Y | Drop down, select one | Area Visited | ||||
News | |||||||||
Citizenship | |||||||||
Green card | |||||||||
Tools | |||||||||
Laws | |||||||||
Services | |||||||||
Events | |||||||||
Other Services | |||||||||
Other | |||||||||
KMJ6515Q005 | Primary Reason: Federal Government or Informational Non-Profit | What was your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
Get general information before I file my case | |||||||||
Check my case status | B | ||||||||
Working in the USA | Randomize | ||||||||
Find citizenship information | E | ||||||||
Research green card information | C | ||||||||
Find form(s) | D | ||||||||
Download form(s) | D | ||||||||
Create an account | |||||||||
Find/check filing fees | |||||||||
Research immigration laws | |||||||||
Read latest news releases | |||||||||
Learn about USCIS | |||||||||
Find a USCIS office | |||||||||
Make an appointment | |||||||||
Other, please specify: | A | Anchor Answer Choice | |||||||
KMJ6515Q006 | A | Other primary reason. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
KMJ6515Q007 | B | What specifically under case status did you try to accomplish? | Check my case status online | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status | ||
Sign in to my account | |||||||||
Change my address on file | |||||||||
Get automatic updates about my case | |||||||||
Ask questions about my case | |||||||||
See office case processing times | |||||||||
Other | |||||||||
KMJ6515Q008 | C | What specific green card information were you looking for? | Find out how to obtain green card through family | Y | Radio button, one-up vertical | Skip Logic Group* | Green Card | ||
Remove conditions on my green card | |||||||||
Renew or replace my green card | |||||||||
Find out how to obtain green card through a job | |||||||||
Travel outside of U.S. | |||||||||
Find other ways to get a green card | |||||||||
Research green card processes and procedures | |||||||||
Help my relative become a permanent resident (by U.S. citizen) | |||||||||
Other | |||||||||
KMJ6515Q009 | D | What type of forms were you looking for? | Citizenship and Naturalization-Based Forms | Y | Radio button, one-up vertical | Skip Logic Group* | Forms | ||
Green Card-Based Forms | |||||||||
Family-Based Forms | |||||||||
Employment-Based Forms | |||||||||
Humanitarian Benefits-Based Forms | |||||||||
Adoptions-Based Forms | |||||||||
Department of State (DS) and Other Non-USCIS Forms | |||||||||
I-94 Arrival/Departure Forms | |||||||||
Other | |||||||||
KMJ6515Q010 | E | What specific citizenship information were you looking for? | General information regarding applying for citizenship | Y | Radio button, one-up vertical | Skip Logic Group* | Citizenship | ||
Citizenship through naturalization | |||||||||
Citizenship for spouses of U.S. citizens | |||||||||
Citizenship through parents | |||||||||
Exceptions and accommodations | |||||||||
Passports | |||||||||
Citizenship for Military personnel and family members | |||||||||
General information on naturalization | |||||||||
Naturalization test | |||||||||
Naturalization test study materials | |||||||||
Naturalization ceremonies | |||||||||
Other | |||||||||
HOP0252918 | Did you create an account during your visit today? | Yes | Y | Radio button, one-up vertical | Account | ||||
No | |||||||||
I already have an account | |||||||||
KMJ6515Q011 | On whose behalf were you looking for information today? | Myself | Y | Drop down, select one | Behalf | ||||
Family member/relative | |||||||||
Friend | |||||||||
Client | |||||||||
Student | |||||||||
Fiancé | |||||||||
Employer/employee | |||||||||
Other | |||||||||
KMJ6515Q012 | What method did you primarily use to find information on this site? | Site's search feature | A | Y | Drop down, select one | Skip Logic Group* | Method | ||
Top navigation bar | B | ||||||||
Links on the pages | B | ||||||||
Forms search | A | ||||||||
Homepage banners or icons | B | ||||||||
A-Z Index | B | ||||||||
Chat feature (Emma) | |||||||||
Used an external search engine (e.g., Google) | |||||||||
Just browsing | B | ||||||||
Other | |||||||||
KMJ6515Q013 | A | If you used the site's search feature or the forms search, please describe your search experience. | Search delivered the expected results | Y | Checkbox, one-up vertical | Skip Logic Group* | Search experience | ||
Top recommendations were helpful | |||||||||
Returned too many results | |||||||||
Returned not enough or no results | |||||||||
Returned results that were too similar/redundant | |||||||||
Results were not relevant to my search terms or needs | |||||||||
I was not sure what words to use in my search | |||||||||
Search required too many refinements to get what I wanted | |||||||||
Other | |||||||||
KMJ6515Q014 | B | If you used navigational methods to find your information, please describe your navigational experience on this site. | Navigation worked as expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigational experience | ||
Navigation options and links were intuitive | |||||||||
Banners and icons were useful | |||||||||
Consistent page elements (header and footer) made navigation easy | |||||||||
Could not find the appropriate navigational links on most of your web pages | |||||||||
Too many links or navigational choices | |||||||||
Links did not take me where I expected | |||||||||
Had difficulty finding detailed information on your web pages | |||||||||
Had difficulty finding related information on your web pages | |||||||||
Navigation did not support what I was trying to accomplish | |||||||||
Would often feel lost, and did not know where I was on your site | |||||||||
Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
Other | |||||||||
KMJ6515Q015 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Drop down, select one | Skip Logic Group* | Accomplish | ||
Still looking | A,B | ||||||||
No | A,B | ||||||||
KMJ6515Q016 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task/find your information today. | N | Text area, no char limit | Skip Logic Group* | Not accomplished | ||
KMJ6515Q017 | B | What do you plan to do next? | Come back to the site later | Y | Radio button, one-up vertical | Skip Logic Group* | Do next | ||
Keep searching the Internet | |||||||||
Call the 1-800 number/contact USCIS Contact Center | |||||||||
Visit the USCIS office/make an appointment | |||||||||
Call/talk to an immigration attorney | |||||||||
Call the United States embassy | |||||||||
Other | |||||||||
KMJ6515Q018 | How do you prefer to access this site? | Computer/laptop | Y | Drop down, select one | Access | ||||
Mobile phone | |||||||||
Mobile tablet | |||||||||
No preference | |||||||||
KMJ6515Q019 | Which of the following sites/sections, if any, have you also visited? | myUSCIS | Y | Checkbox, one-up vertical | Sites/sections | ||||
Citizenship Resource Center | |||||||||
E-Verify | |||||||||
Self Check/myE-Verify | |||||||||
SAVE (Systematic Alien Verification for Entitlements) Program | |||||||||
I-9 Central | |||||||||
WelcometoUSA.gov | |||||||||
U.S. Department of State | |||||||||
None of the above | |||||||||
KMJ6515Q020 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | Improvement |
Model Name: USCIS v2 | |||||||||
Model ID | Underlined & Italicized: Re-order | ||||||||
Partitioned: YES 2MQ | Pink: Addition | ||||||||
Date: 07/31/2018 | Blue: Reword | ||||||||
QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
KMJ6515Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Drop down, select one | Skip Logic Group* | Visit Frequency | ||
Daily | |||||||||
Weekly | |||||||||
Monthly | |||||||||
Once every few months | |||||||||
Once every 6 months or less | |||||||||
KMJ6515Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
Naturalized U.S. citizen | |||||||||
Permanent Resident (green card holder) | |||||||||
Conditional Resident | |||||||||
Citizen of a foreign country | |||||||||
Fiancé K-1 | |||||||||
Visitor/nonimmigrant | |||||||||
Asylum seeker | |||||||||
Visa seeker | |||||||||
Spouse of US citizen | |||||||||
Temporary Worker | |||||||||
Student or Exchange Visitor | |||||||||
Employer | |||||||||
Attorney | |||||||||
Other, please specify: | A | ||||||||
KMJ6515Q003 | A | Other role. | N | Text field, <100 char | Skip Logic Group* | Other role | |||
KMJ6515Q004 | What area of the site were you primarily visiting today? | Forms | Y | Drop down, select one | Area Visited | ||||
News | |||||||||
Citizenship | |||||||||
Green card | |||||||||
Tools | |||||||||
Laws | |||||||||
Services | |||||||||
Events | |||||||||
Other Services | |||||||||
Other | |||||||||
KMJ6515Q005 | Primary Reason: Federal Government or Informational Non-Profit | What was your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
Get general information before I file my case | |||||||||
Check my case status | B | ||||||||
Working in the USA | Randomize | ||||||||
Find citizenship information | E | ||||||||
Research green card information | C | ||||||||
Find form(s) | D | ||||||||
Download form(s) | D | ||||||||
Create an account | |||||||||
Find/check filing fees | |||||||||
Research immigration laws | |||||||||
Read latest news releases | |||||||||
Learn about USCIS | |||||||||
Find a USCIS office | |||||||||
Make an appointment | |||||||||
Other, please specify: | A | Anchor Answer Choice | |||||||
KMJ6515Q006 | A | Other primary reason. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
KMJ6515Q007 | B | What specifically under case status did you try to accomplish? | Check my case status online | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status | ||
Sign in to my account | |||||||||
Change my address on file | |||||||||
Get automatic updates about my case | |||||||||
Ask questions about my case | |||||||||
See office case processing times | |||||||||
Other | |||||||||
KMJ6515Q008 | C | What specific green card information were you looking for? | Find out how to obtain green card through family | Y | Radio button, one-up vertical | Skip Logic Group* | Green Card | ||
Remove conditions on my green card | |||||||||
Renew or replace my green card | |||||||||
Find out how to obtain green card through a job | |||||||||
Travel outside of U.S. | |||||||||
Find other ways to get a green card | |||||||||
Research green card processes and procedures | |||||||||
Help my relative become a permanent resident (by U.S. citizen) | |||||||||
Other | |||||||||
KMJ6515Q009 | D | What type of forms were you looking for? | Citizenship and Naturalization-Based Forms | Y | Radio button, one-up vertical | Skip Logic Group* | Forms | ||
Green Card-Based Forms | |||||||||
Family-Based Forms | |||||||||
Employment-Based Forms | |||||||||
Humanitarian Benefits-Based Forms | |||||||||
Adoptions-Based Forms | |||||||||
Department of State (DS) and Other Non-USCIS Forms | |||||||||
I-94 Arrival/Departure Forms | |||||||||
Other | |||||||||
KMJ6515Q010 | E | What specific citizenship information were you looking for? | General information regarding applying for citizenship | Y | Radio button, one-up vertical | Skip Logic Group* | Citizenship | ||
Citizenship through naturalization | |||||||||
Citizenship for spouses of U.S. citizens | |||||||||
Citizenship through parents | |||||||||
Exceptions and accommodations | |||||||||
Passports | |||||||||
Citizenship for Military personnel and family members | |||||||||
General information on naturalization | |||||||||
Naturalization test | |||||||||
Naturalization test study materials | |||||||||
Naturalization ceremonies | |||||||||
Other | |||||||||
Did you create an account during your visit today? | Yes | Y | Radio button, one-up vertical | Account | |||||
No | |||||||||
I already have an account | |||||||||
KMJ6515Q011 | On whose behalf were you looking for information today? | Myself | Y | Drop down, select one | Behalf | ||||
Family member/relative | |||||||||
Friend | |||||||||
Client | |||||||||
Student | |||||||||
Fiancé | |||||||||
Employer/employee | |||||||||
Other | |||||||||
KMJ6515Q012 | What method did you primarily use to find information on this site? | Site's search feature | A | Y | Drop down, select one | Skip Logic Group* | Method | ||
Top navigation bar | B | ||||||||
Links on the pages | B | ||||||||
Forms search | A | ||||||||
Homepage banners or icons | B | ||||||||
A-Z Index | B | ||||||||
Chat feature (Emma) | |||||||||
Used an external search engine (e.g., Google) | |||||||||
Just browsing | B | ||||||||
Other | |||||||||
KMJ6515Q013 | A | If you used the site's search feature or the forms search, please describe your search experience. | Search delivered the expected results | Y | Checkbox, one-up vertical | Skip Logic Group* | Search experience | ||
Top recommendations were helpful | |||||||||
Returned too many results | |||||||||
Returned not enough or no results | |||||||||
Returned results that were too similar/redundant | |||||||||
Results were not relevant to my search terms or needs | |||||||||
I was not sure what words to use in my search | |||||||||
Search required too many refinements to get what I wanted | |||||||||
Other | |||||||||
KMJ6515Q014 | B | If you used navigational methods to find your information, please describe your navigational experience on this site. | Navigation worked as expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigational experience | ||
Navigation options and links were intuitive | |||||||||
Banners and icons were useful | |||||||||
Consistent page elements (header and footer) made navigation easy | |||||||||
Could not find the appropriate navigational links on most of your web pages | |||||||||
Too many links or navigational choices | |||||||||
Links did not take me where I expected | |||||||||
Had difficulty finding detailed information on your web pages | |||||||||
Had difficulty finding related information on your web pages | |||||||||
Navigation did not support what I was trying to accomplish | |||||||||
Would often feel lost, and did not know where I was on your site | |||||||||
Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
Other | |||||||||
KMJ6515Q015 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Drop down, select one | Skip Logic Group* | Accomplish | ||
Still looking | A,B | ||||||||
No | A,B | ||||||||
KMJ6515Q016 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task/find your information today. | N | Text area, no char limit | Skip Logic Group* | Not accomplished | ||
KMJ6515Q017 | B | What do you plan to do next? | Come back to the site later | Y | Radio button, one-up vertical | Skip Logic Group* | Do next | ||
Keep searching the Internet | |||||||||
Call the 1-800 number/contact USCIS Contact Center | |||||||||
Visit the USCIS office/make an appointment | |||||||||
Call/talk to an immigration attorney | |||||||||
Call the United States embassy | |||||||||
Other | |||||||||
KMJ6515Q018 | How do you prefer to access this site? | Computer/laptop | Y | Drop down, select one | Access | ||||
Mobile phone | |||||||||
Mobile tablet | |||||||||
No preference | |||||||||
KMJ6515Q019 | Which of the following sites/sections, if any, have you also visited? | myUSCIS | Y | Checkbox, one-up vertical | Sites/sections | ||||
Citizenship Resource Center | |||||||||
E-Verify | |||||||||
Self Check/myE-Verify | |||||||||
SAVE (Systematic Alien Verification for Entitlements) Program | |||||||||
I-9 Central | |||||||||
WelcometoUSA.gov | |||||||||
U.S. Department of State | |||||||||
None of the above | |||||||||
KMJ6515Q020 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | Improvement |
Model Name: USCIS v2 | |||||||||
Model ID | Underlined & Italicized: Re-order | ||||||||
Partitioned: YES 2MQ | Pink: Addition | ||||||||
Date: 05/16/2018 | Blue: Reword | ||||||||
QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
KMJ6515Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Drop down, select one | Skip Logic Group* | Visit Frequency | ||
Daily | A | ||||||||
Weekly | A | ||||||||
Monthly | A | ||||||||
Once every few months | A | ||||||||
Once every 6 months or less | A | ||||||||
TAR0217904 | A | Did you notice any changes to the USCIS.gov home page? | Yes, I noticed changes | B | Y | Drop down, select one | Skip Logic Group* | Notice | |
No, I did not notice changes | |||||||||
Don't know / Not sure | |||||||||
TAR0217905 | B | How would you describe the redesigned home page? | Better than the previous homepage | Y | Drop down, select one | Skip Logic Group* | Redesign | ||
Same as the previous homepage | |||||||||
Worse than the previous homepage | |||||||||
Don't know / Not sure | |||||||||
TAR0217907 | B | Would you share with us ANY opinions/thoughts you have about the redesigned home page? | N | Text area, no char limit | Skip Logic Group* | Redesign opinion | |||
KMJ6515Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
Naturalized U.S. citizen | |||||||||
Permanent Resident (green card holder) | |||||||||
Conditional Resident | |||||||||
Citizen of a foreign country | |||||||||
Fiancé K-1 | |||||||||
Visitor/nonimmigrant | |||||||||
Asylum seeker | |||||||||
Visa seeker | |||||||||
Spouse of US citizen | |||||||||
Temporary Worker | |||||||||
Student or Exchange Visitor | |||||||||
Employer | |||||||||
Attorney | |||||||||
Other, please specify: | A | ||||||||
KMJ6515Q003 | A | Other role. | N | Text field, <100 char | Skip Logic Group* | Other role | |||
KMJ6515Q004 | What area of the site were you primarily visiting today? | Forms | Y | Drop down, select one | Area Visited | ||||
News | |||||||||
Citizenship | |||||||||
Green card | |||||||||
Tools | |||||||||
Laws | |||||||||
Services | |||||||||
Events | |||||||||
Other Services | |||||||||
Other | |||||||||
KMJ6515Q005 | Primary Reason: Federal Government or Informational Non-Profit | What was your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
Get general information before I file my case | |||||||||
Check my case status | B | ||||||||
Working in the USA | |||||||||
Find citizenship information | E | ||||||||
Research green card information | C | ||||||||
Find form(s) | D | ||||||||
Download form(s) | D | ||||||||
Find/check filing fees | |||||||||
Research immigration laws | |||||||||
Read latest news releases | |||||||||
Learn about USCIS | |||||||||
Find a USCIS office | |||||||||
Make an appointment | |||||||||
Other, please specify: | A | ||||||||
KMJ6515Q006 | A | Other primary reason. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
KMJ6515Q007 | B | What specifically under case status did you try to accomplish? | Check my case status online | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status | ||
Sign in to my account | |||||||||
Change my address on file | |||||||||
Get automatic updates about my case | |||||||||
Ask questions about my case | |||||||||
See office case processing times | |||||||||
Other | |||||||||
KMJ6515Q008 | C | What specific green card information were you looking for? | Find out how to obtain green card through family | Y | Radio button, one-up vertical | Skip Logic Group* | Green Card | ||
Remove conditions on my green card | |||||||||
Renew or replace my green card | |||||||||
Find out how to obtain green card through a job | |||||||||
Travel outside of U.S. | |||||||||
Find other ways to get a green card | |||||||||
Research green card processes and procedures | |||||||||
Help my relative become a permanent resident (by U.S. citizen) | |||||||||
Other | |||||||||
KMJ6515Q009 | D | What type of forms were you looking for? | Citizenship and Naturalization-Based Forms | Y | Radio button, one-up vertical | Skip Logic Group* | Forms | ||
Green Card-Based Forms | |||||||||
Family-Based Forms | |||||||||
Employment-Based Forms | |||||||||
Humanitarian Benefits-Based Forms | |||||||||
Adoptions-Based Forms | |||||||||
Department of State (DS) and Other Non-USCIS Forms | |||||||||
I-94 Arrival/Departure Forms | |||||||||
Other | |||||||||
KMJ6515Q010 | E | What specific citizenship information were you looking for? | General information regarding applying for citizenship | Y | Radio button, one-up vertical | Skip Logic Group* | Citizenship | ||
Citizenship through naturalization | |||||||||
Citizenship for spouses of U.S. citizens | |||||||||
Citizenship through parents | |||||||||
Exceptions and accommodations | |||||||||
Passports | |||||||||
Citizenship for Military personnel and family members | |||||||||
General information on naturalization | |||||||||
Naturalization test | |||||||||
Naturalization test study materials | |||||||||
Naturalization ceremonies | |||||||||
Other | |||||||||
KMJ6515Q011 | On whose behalf were you looking for information today? | Myself | Y | Drop down, select one | Behalf | ||||
Family member/relative | |||||||||
Friend | |||||||||
Client | |||||||||
Student | |||||||||
Fiancé | |||||||||
Employer/employee | |||||||||
Other | |||||||||
KMJ6515Q012 | What method did you primarily use to find information on this site? | Site's search feature | A | Y | Drop down, select one | Skip Logic Group* | Method | ||
Top navigation bar | B | ||||||||
Links on the pages | B | ||||||||
Forms search | A | ||||||||
Homepage banners or icons | B | ||||||||
A-Z Index | B | ||||||||
Chat feature (Emma) | |||||||||
Used an external search engine (e.g., Google) | |||||||||
Just browsing | B | ||||||||
Other | |||||||||
KMJ6515Q013 | A | If you used the site's search feature or the forms search, please describe your search experience. | Search delivered the expected results | Y | Checkbox, one-up vertical | Skip Logic Group* | Search experience | ||
Top recommendations were helpful | |||||||||
Returned too many results | |||||||||
Returned not enough or no results | |||||||||
Returned results that were too similar/redundant | |||||||||
Results were not relevant to my search terms or needs | |||||||||
I was not sure what words to use in my search | |||||||||
Search required too many refinements to get what I wanted | |||||||||
Other | |||||||||
KMJ6515Q014 | B | If you used navigational methods to find your information, please describe your navigational experience on this site. | Navigation worked as expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigational experience | ||
Navigation options and links were intuitive | |||||||||
Banners and icons were useful | |||||||||
Consistent page elements (header and footer) made navigation easy | |||||||||
Could not find the appropriate navigational links on most of your web pages | |||||||||
Too many links or navigational choices | |||||||||
Links did not take me where I expected | |||||||||
Had difficulty finding detailed information on your web pages | |||||||||
Had difficulty finding related information on your web pages | |||||||||
Navigation did not support what I was trying to accomplish | |||||||||
Would often feel lost, and did not know where I was on your site | |||||||||
Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
Other | |||||||||
KMJ6515Q015 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Drop down, select one | Skip Logic Group* | Accomplish | ||
Still looking | A,B | ||||||||
No | A,B | ||||||||
KMJ6515Q016 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task/find your information today. | N | Text area, no char limit | Skip Logic Group* | Not accomplished | ||
KMJ6515Q017 | B | What do you plan to do next? | Come back to the site later | Y | Radio button, one-up vertical | Skip Logic Group* | Do next | ||
Keep searching the Internet | |||||||||
Call the 1-800 number/contact USCIS Contact Center | |||||||||
Visit the USCIS office/make an appointment | |||||||||
Call/talk to an immigration attorney | |||||||||
Call the United States embassy | |||||||||
Other | |||||||||
KMJ6515Q018 | How do you prefer to access this site? | Computer/laptop | Y | Drop down, select one | Access | ||||
Mobile phone | |||||||||
Mobile tablet | |||||||||
No preference | |||||||||
KMJ6515Q019 | Which of the following sites/sections, if any, have you also visited? | myUSCIS | Y | Checkbox, one-up vertical | Sites/sections | ||||
Citizenship Resource Center | |||||||||
E-Verify | |||||||||
Self Check/myE-Verify | |||||||||
SAVE (Systematic Alien Verification for Entitlements) Program | |||||||||
I-9 Central | |||||||||
WelcometoUSA.gov | |||||||||
U.S. Department of State | |||||||||
None of the above | |||||||||
KMJ6515Q020 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | Improvement |
Model Name: USCIS v2 | |||||||||
Model ID | Underlined & Italicized: Re-order | ||||||||
Partitioned: YES 2MQ | Pink: Addition | ||||||||
Date: 03/13/2018 | Blue: Reword | ||||||||
QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
KMJ6515Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Drop down, select one | Skip Logic Group* | Visit Frequency | ||
Daily | A | ||||||||
Weekly | A | ||||||||
Monthly | A | ||||||||
Once every few months | A | ||||||||
Once every 6 months or less | A | ||||||||
TAR0217904 | A | Did you notice any changes to the USCIS.gov home page? | Yes, I noticed changes | B | Y | Drop down, select one | Skip Logic Group* | Notice | |
No, I did not notice changes | |||||||||
Don't know / Not sure | |||||||||
TAR0217905 | B | How would you describe the redesigned home page? | Better than the previous homepage | Y | Drop down, select one | Skip Logic Group* | Redesign | ||
Same as the previous homepage | |||||||||
Worse than the previous homepage | |||||||||
Don't know / Not sure | |||||||||
TAR0217907 | B | Would you share with us ANY opinions/thoughts you have about the redesigned home page? | N | Text area, no char limit | Skip Logic Group* | Redesign opinion | |||
KMJ6515Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
Naturalized U.S. citizen | |||||||||
Permanent Resident (green card holder) | |||||||||
Conditional Resident | |||||||||
Citizen of a foreign country | |||||||||
Fiancé K-1 | |||||||||
Visitor/nonimmigrant | |||||||||
Asylum seeker | |||||||||
Visa seeker | |||||||||
Spouse of US citizen | |||||||||
Temporary Worker | |||||||||
Student or Exchange Visitor | |||||||||
Employer | |||||||||
Attorney | |||||||||
Other, please specify: | A | ||||||||
KMJ6515Q003 | A | Other role. | N | Text field, <100 char | Skip Logic Group* | Other role | |||
KMJ6515Q004 | What area of the site were you primarily visiting today? | Forms | Y | Drop down, select one | Area Visited | ||||
News | |||||||||
Citizenship | |||||||||
Green card | |||||||||
Tools | |||||||||
Laws | |||||||||
Services | |||||||||
Events | |||||||||
Other Services | |||||||||
Other | |||||||||
KMJ6515Q005 | Primary Reason: Federal Government or Informational Non-Profit | What was your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
Get general information before I file my case | |||||||||
Check my case status | B | ||||||||
Working in the USA | |||||||||
Find citizenship information | E | ||||||||
Research green card information | C | ||||||||
Find form(s) | D | ||||||||
Download form(s) | D | ||||||||
Find/check filing fees | |||||||||
Research immigration laws | |||||||||
Read latest news releases | |||||||||
Learn about USCIS | |||||||||
Find a USCIS office | |||||||||
Make an appointment | |||||||||
Other, please specify: | A | ||||||||
KMJ6515Q006 | A | Other primary reason. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
KMJ6515Q007 | B | What specifically under case status did you try to accomplish? | Check my case status online | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status | ||
Sign in to my account | |||||||||
Change my address on file | |||||||||
Get automatic updates about my case | |||||||||
Ask questions about my case | |||||||||
See office case processing times | |||||||||
Other | |||||||||
KMJ6515Q008 | C | What specific green card information were you looking for? | Find out how to obtain green card through family | Y | Radio button, one-up vertical | Skip Logic Group* | Green Card | ||
Remove conditions on my green card | |||||||||
Renew or replace my green card | |||||||||
Find out how to obtain green card through a job | |||||||||
Travel outside of U.S. | |||||||||
Find other ways to get a green card | |||||||||
Research green card processes and procedures | |||||||||
Help my relative become a permanent resident (by U.S. citizen) | |||||||||
Other | |||||||||
KMJ6515Q009 | D | What type of forms were you looking for? | Citizenship and Naturalization-Based Forms | Y | Radio button, one-up vertical | Skip Logic Group* | Forms | ||
Green Card-Based Forms | |||||||||
Family-Based Forms | |||||||||
Employment-Based Forms | |||||||||
Humanitarian Benefits-Based Forms | |||||||||
Adoptions-Based Forms | |||||||||
Department of State (DS) and Other Non-USCIS Forms | |||||||||
I-94 Arrival/Departure Forms | |||||||||
Other | |||||||||
KMJ6515Q010 | E | What specific citizenship information were you looking for? | General information regarding applying for citizenship | Y | Radio button, one-up vertical | Skip Logic Group* | Citizenship | ||
Citizenship through naturalization | |||||||||
Citizenship for spouses of U.S. citizens | |||||||||
Citizenship through parents | |||||||||
Exceptions and accommodations | |||||||||
Passports | |||||||||
Citizenship for Military personnel and family members | |||||||||
General information on naturalization | |||||||||
Naturalization test | |||||||||
Naturalization test study materials | |||||||||
Naturalization ceremonies | |||||||||
Other | |||||||||
KMJ6515Q011 | On whose behalf were you looking for information today? | Myself | Y | Drop down, select one | Behalf | ||||
Family member/relative | |||||||||
Friend | |||||||||
Client | |||||||||
Student | |||||||||
Fiancé | |||||||||
Employer/employee | |||||||||
Other | |||||||||
KMJ6515Q012 | What method did you primarily use to find information on this site? | Site's search feature | A | Y | Drop down, select one | Skip Logic Group* | Method | ||
Top navigation bar | B | ||||||||
Links on the pages | B | ||||||||
Forms search | A | ||||||||
Homepage banners or icons | B | ||||||||
A-Z Index | B | ||||||||
Chat feature (Emma) | |||||||||
Used an external search engine (e.g., Google) | |||||||||
Just browsing | B | ||||||||
Other | |||||||||
KMJ6515Q013 | A | If you used the site's search feature or the forms search, please describe your search experience. | Search delivered the expected results | Y | Checkbox, one-up vertical | Skip Logic Group* | Search experience | ||
Top recommendations were helpful | |||||||||
Returned too many results | |||||||||
Returned not enough or no results | |||||||||
Returned results that were too similar/redundant | |||||||||
Results were not relevant to my search terms or needs | |||||||||
I was not sure what words to use in my search | |||||||||
Search required too many refinements to get what I wanted | |||||||||
Other | |||||||||
KMJ6515Q014 | B | If you used navigational methods to find your information, please describe your navigational experience on this site. | Navigation worked as expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigational experience | ||
Navigation options and links were intuitive | |||||||||
Banners and icons were useful | |||||||||
Consistent page elements (header and footer) made navigation easy | |||||||||
Could not find the appropriate navigational links on most of your web pages | |||||||||
Too many links or navigational choices | |||||||||
Links did not take me where I expected | |||||||||
Had difficulty finding detailed information on your web pages | |||||||||
Had difficulty finding related information on your web pages | |||||||||
Navigation did not support what I was trying to accomplish | |||||||||
Would often feel lost, and did not know where I was on your site | |||||||||
Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
Other | |||||||||
KMJ6515Q015 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Drop down, select one | Skip Logic Group* | Accomplish | ||
Still looking | A,B | ||||||||
No | A,B | ||||||||
KMJ6515Q016 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task/find your information today. | N | Text area, no char limit | Skip Logic Group* | Not accomplished | ||
KMJ6515Q017 | B | What do you plan to do next? | Come back to the site later | Y | Radio button, one-up vertical | Skip Logic Group* | Do next | ||
Keep searching the Internet | |||||||||
Call the 1-800 number/contact customer service | |||||||||
Visit the USCIS office/make an appointment | |||||||||
Call/talk to an immigration attorney | |||||||||
Call the United States embassy | |||||||||
Other | |||||||||
KMJ6515Q018 | How do you prefer to access this site? | Computer/laptop | Y | Drop down, select one | Access | ||||
Mobile phone | |||||||||
Mobile tablet | |||||||||
No preference | |||||||||
KMJ6515Q019 | Which of the following sites/sections, if any, have you also visited? | myUSCIS | Y | Checkbox, one-up vertical | Sites/sections | ||||
Citizenship Resource Center | |||||||||
E-Verify | |||||||||
Self Check/myE-Verify | |||||||||
SAVE (Systematic Alien Verification for Entitlements) Program | |||||||||
I-9 Central | |||||||||
WelcometoUSA.gov | |||||||||
U.S. Department of State | |||||||||
None of the above | |||||||||
KMJ6515Q020 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | Improvement |
Model Name: USCIS v2 | |||||||||
Model ID | Underlined & Italicized: Re-order | ||||||||
Partitioned: YES 2MQ | Pink: Addition | ||||||||
Date: 11/5/2015 | Blue: Reword | ||||||||
QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
KMJ6515Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Drop down, select one | Visit Frequency | |||
Daily | |||||||||
Weekly | |||||||||
Monthly | |||||||||
Once every few months | |||||||||
Once every 6 months or less | |||||||||
KMJ6515Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
Naturalized U.S. citizen | |||||||||
Permanent Resident (green card holder) | |||||||||
Conditional Resident | |||||||||
Citizen of a foreign country | |||||||||
Fiancé K-1 | |||||||||
Visitor/nonimmigrant | |||||||||
Asylum seeker | |||||||||
Visa seeker | |||||||||
Spouse of US citizen | |||||||||
Temporary Worker | |||||||||
Student or Exchange Visitor | |||||||||
Employer | |||||||||
Attorney | |||||||||
Other, please specify: | A | ||||||||
KMJ6515Q003 | A | Other role. | N | Text field, <100 char | Skip Logic Group* | Other role | |||
KMJ6515Q004 | What area of the site were you primarily visiting today? | Forms | Y | Drop down, select one | Area Visited | ||||
News | |||||||||
Citizenship | |||||||||
Green card | |||||||||
Tools | |||||||||
Laws | |||||||||
Services | |||||||||
Events | |||||||||
Other Services | |||||||||
Other | |||||||||
KMJ6515Q005 | Primary Reason: Federal Government or Informational Non-Profit | What was your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
Get general information before I file my case | |||||||||
Check my case status | B | ||||||||
Working in the USA | |||||||||
Find citizenship information | E | ||||||||
Research green card information | C | ||||||||
Find form(s) | D | ||||||||
Download form(s) | D | ||||||||
Find/check filing fees | |||||||||
Research immigration laws | |||||||||
Read latest news releases | |||||||||
Learn about USCIS | |||||||||
Find a USCIS office | |||||||||
Make an appointment | |||||||||
Other, please specify: | A | ||||||||
KMJ6515Q006 | A | Other primary reason. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
KMJ6515Q007 | B | What specifically under case status did you try to accomplish? | Check my case status online | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status | ||
Sign in to my account | |||||||||
Change my address on file | |||||||||
Get automatic updates about my case | |||||||||
Ask questions about my case | |||||||||
See office case processing times | |||||||||
Other | |||||||||
KMJ6515Q008 | C | What specific green card information were you looking for? | Find out how to obtain green card through family | Y | Radio button, one-up vertical | Skip Logic Group* | Green Card | ||
Remove conditions on my green card | |||||||||
Renew or replace my green card | |||||||||
Find out how to obtain green card through a job | |||||||||
Travel outside of U.S. | |||||||||
Find other ways to get a green card | |||||||||
Research green card processes and procedures | |||||||||
Help my relative become a permanent resident (by U.S. citizen) | |||||||||
Other | |||||||||
KMJ6515Q009 | D | What type of forms were you looking for? | Citizenship and Naturalization-Based Forms | Y | Radio button, one-up vertical | Skip Logic Group* | Forms | ||
Green Card-Based Forms | |||||||||
Family-Based Forms | |||||||||
Employment-Based Forms | |||||||||
Humanitarian Benefits-Based Forms | |||||||||
Adoptions-Based Forms | |||||||||
Department of State (DS) and Other Non-USCIS Forms | |||||||||
I-94 Arrival/Departure Forms | |||||||||
Other | |||||||||
KMJ6515Q010 | E | What specific citizenship information were you looking for? | General information regarding applying for citizenship | Y | Radio button, one-up vertical | Skip Logic Group* | Citizenship | ||
Citizenship through naturalization | |||||||||
Citizenship for spouses of U.S. citizens | |||||||||
Citizenship through parents | |||||||||
Exceptions and accommodations | |||||||||
Passports | |||||||||
Citizenship for Military personnel and family members | |||||||||
General information on naturalization | |||||||||
Naturalization test | |||||||||
Naturalization test study materials | |||||||||
Naturalization ceremonies | |||||||||
Other | |||||||||
KMJ6515Q011 | On whose behalf were you looking for information today? | Myself | Y | Drop down, select one | Behalf | ||||
Family member/relative | |||||||||
Friend | |||||||||
Client | |||||||||
Student | |||||||||
Fiancé | |||||||||
Employer/employee | |||||||||
Other | |||||||||
KMJ6515Q012 | What method did you primarily use to find information on this site? | Site's search feature | A | Y | Drop down, select one | Skip Logic Group* | Method | ||
Top navigation bar | B | ||||||||
Links on the pages | B | ||||||||
Forms search | A | ||||||||
Homepage banners or icons | B | ||||||||
A-Z Index | B | ||||||||
Chat feature (Emma) | |||||||||
Used an external search engine (e.g., Google) | |||||||||
Just browsing | B | ||||||||
Other | |||||||||
KMJ6515Q013 | A | If you used the site's search feature or the forms search, please describe your search experience. | Search delivered the expected results | Y | Checkbox, one-up vertical | Skip Logic Group* | Search experience | ||
Top recommendations were helpful | |||||||||
Returned too many results | |||||||||
Returned not enough or no results | |||||||||
Returned results that were too similar/redundant | |||||||||
Results were not relevant to my search terms or needs | |||||||||
I was not sure what words to use in my search | |||||||||
Search required too many refinements to get what I wanted | |||||||||
Other | |||||||||
KMJ6515Q014 | B | If you used navigational methods to find your information, please describe your navigational experience on this site. | Navigation worked as expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigational experience | ||
Navigation options and links were intuitive | |||||||||
Banners and icons were useful | |||||||||
Consistent page elements (header and footer) made navigation easy | |||||||||
Could not find the appropriate navigational links on most of your web pages | |||||||||
Too many links or navigational choices | |||||||||
Links did not take me where I expected | |||||||||
Had difficulty finding detailed information on your web pages | |||||||||
Had difficulty finding related information on your web pages | |||||||||
Navigation did not support what I was trying to accomplish | |||||||||
Would often feel lost, and did not know where I was on your site | |||||||||
Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
Other | |||||||||
KMJ6515Q015 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Drop down, select one | Skip Logic Group* | Accomplish | ||
Still looking | A,B | ||||||||
No | A,B | ||||||||
KMJ6515Q016 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task/find your information today. | N | Text area, no char limit | Skip Logic Group* | Not accomplished | ||
KMJ6515Q017 | B | What do you plan to do next? | Come back to the site later | Y | Radio button, one-up vertical | Skip Logic Group* | Do next | ||
Keep searching the Internet | |||||||||
Call the 1-800 number/contact customer service | |||||||||
Visit the USCIS office/make an appointment | |||||||||
Call/talk to an immigration attorney | |||||||||
Call the United States embassy | |||||||||
Other | |||||||||
KMJ6515Q018 | How do you prefer to access this site? | Computer/laptop | Y | Drop down, select one | Access | ||||
Mobile phone | |||||||||
Mobile tablet | |||||||||
No preference | |||||||||
KMJ6515Q019 | Which of the following sites/sections, if any, have you also visited? | myUSCIS | Y | Checkbox, one-up vertical | Sites/sections | ||||
Citizenship Resource Center | |||||||||
E-Verify | |||||||||
Self Check/myE-Verify | |||||||||
SAVE (Systematic Alien Verification for Entitlements) Program | |||||||||
I-9 Central | |||||||||
WelcometoUSA.gov | |||||||||
U.S. Department of State | |||||||||
None of the above | |||||||||
KMJ6515Q020 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | Improvement |
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |