1090-0008 Survey Mapping Document (DMA) IA 30682 A3

1090-0008 Survey Mapping Document (DMA) IA 30682 A3.xlsx

E-Government Website Customer Satisfaction Surveys

1090-0008 Survey Mapping Document (DMA) IA 30682 A3

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Enterprise
Pentagon Channel


Sheet 1: Enterprise

Survey: DMA
IA#: 30682 Amend 3
Date:




SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Site Performance - Speed
2 Standard Site Performance - Completeness
3 Standard Site Performance -Responsiveness
4 Standard Look and Feel - Appeal
5 Standard Look and Feel - Spacing
6 Standard Look and Feel - Readability
7 Standard Navigation - Ease
8 Standard Navigation - Layout
9 Standard Navigation - Links
10 Standard Site Information - Relevance
11 Standard Site Information - Thoroughness
12 Standard Site Information - Readability
13 Standard Satisfaction - Overall
14 Standard Satisfaction - Expectations
15 Standard Satisfaction - Ideal
16 Standard Primary Resource
17 Standard Return
18 Standard Recommend
19 Custom Frequency
20 Custom Role
21 Custom Other role
22 Custom Primary Reason
23 Custom Other reason
24 Custom Did You Find
25 Custom Unable to Find
26 Custom Search Method
27 Custom Other method
28 Custom Search problem
29 Custom Search difficulty
30 Custom Other search diff
31 Custom Nav problem
32 Custom Nav difficulty
33 Custom Other nav diff
34 Custom Appealing
35 Custom OE Appealing
36 Custom Improvement
37 Custom Location
38 Custom States
39 Custom Age
40 Custom Gender
41 Custom Mobile Viewing
42 Custom Mobile Access
43 Custom Preferred device
44 Custom Other preferred device
45 Custom Content/info via mobile
46 Custom Other content/info via mobile
47 Custom Preferred Format

Sheet 2: Pentagon Channel

Survey: DMA
IA#: 30682 Amend 3
Date:




SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Content - Accuracy
2 Standard Content - Quality
3 Standard Content - Freshness
4 Standard Look and Feel - Appeal
5 Standard Look and Feel - Balance
6 Standard Look and Feel - Readability
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Navigation - Clicks
11 Standard Search - Relevance
12 Standard Search - Organization
13 Standard Search - Selection Help
14 Standard Search - Narrow
15 Standard Online Transparency - Disclose
16 Standard Online Transparency - Quick
17 Standard Online Transparency - Access
18 Standard Site Performance - Loading
19 Standard Site Performance - Consistency
20 Standard Site Performance - Errors
21 Standard Satisfaction - Overall
22 Standard Satisfaction - Expectations
23 Standard Satisfaction - Ideal
24 Standard Return
25 Standard Recommend
26 Standard Primary Resource
27 Standard Trust - My Best Interests
28 Standard Trust - Trustworthy
29 Standard Trust - Do What Is Right
30 Custom Frequency
31 Custom Role
32 Custom Primary Reason
33 Custom OE Primary Reason
34 Custom Did You Find
35 Custom Search Method
36 Custom OE Search Method
37 Custom Search problem
38 Custom Search difficulty
39 Custom OE search difficulty
40 Custom Nav problem
41 Custom Nav difficulty
42 Custom OE navigation difficulty
43 Custom Appealing
44 Custom OE Appealing
45 Custom Interact with DOD
46 Custom Web-based social media tools
47 Custom Site Features
48 Custom OE Features
49 Custom OE Improvement
50 Custom Location
51 Custom Age
52 Custom Gender
53 Custom Video/podcast appeal
54 Custom Variety of videos/podcasts
55 Custom Availability of videos/podcasts
56 Custom Mobile Viewing
57 Custom Mobile Access
58 Custom Preferred device
59 Custom OE preferred device
60 Custom Content/info via mobile
61 Custom OE content/info via mobile
62 Custom Preferred Format
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