1090-0008 Survey Mapping Document (VA) IA 30695 A2

1090-0008 Survey Mapping Document (VA) IA 30695 A2.xlsx

E-Government Website Customer Satisfaction Surveys

1090-0008 Survey Mapping Document (VA) IA 30695 A2

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Main
Vantage Point


Sheet 1: Main

Survey: VA
IA#: 30695 Amend 2
Date: 1/16/2019



SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance - Loading
5 Standard Site Performance - Consistency
6 Standard Site Performance - Completeness
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Information Browsing - Sort
11 Standard Information Browsing - Narrow
12 Standard Information Browsing - Features
13 Standard Site Information - Thoroughness
14 Standard Site Information - Understandable
15 Standard Site Information - Answers
16 Standard Satisfaction - Overall
17 Standard Satisfaction - Expectations
18 Standard Satisfaction - Ideal
19 Standard Return
20 Standard Recommend Site
21 Standard Primary Resource
22 Custom Visit Frequency
23 Custom New Site Notice Redesign
24 Custom New Site Comparison
25 Custom OE_Site Inferior
26 Custom New Site Task
27 Custom OE_Easier Task
28 Custom Best describes you
29 Custom Veteran Era
30 Custom CombatService
31 Custom VA Websites
32 Custom OE_VA Websites
33 Custom Reside
34 Custom Kind of Information
35 Custom OE_Info or Service
36 Custom Health Care Info
37 Custom OE_Health Care
38 Custom Disability Info
39 Custom OE_Disability
40 Custom Education Info
41 Custom OE_Education
42 Custom Careers Info
43 Custom OE_Careers
44 Custom Pension Info
45 Custom OE_Pension
46 Custom Housing Asst Info
47 Custom OE_Housing Assistance
48 Custom Life Insurance Info
49 Custom OE_Life Insurance
50 Custom Burials and Memorials Info
51 Custom OE_Burials
52 Custom Records Info
53 Custom OE_Records
54 Custom Task Accomplishment
55 Custom OE_Unable to find
56 Custom Age
57 Custom Gender

Sheet 2: Vantage Point

Survey: VA
IA#: 30695 Amend 2
Date: 1/16/2019



SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance - Loading
5 Standard Site Performance - Consistency
6 Standard Site Performance - Completeness
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Information Browsing - Sort
11 Standard Information Browsing - Narrow
12 Standard Information Browsing - Features
13 Standard Blog Content -  Relevance
14 Standard Blog Content - Depth
15 Standard Blog Content - Timeliness
16 Standard Satisfaction - Overall
17 Standard Satisfaction - Expectations
18 Standard Satisfaction - Ideal
19 Standard Return
20 Standard Recommend
21 Standard Share Information
22 Standard Follow on Social Media
23 Custom Primary Reason
24 Custom Primary Reason - Other
25 Custom Accomplish
26 Custom Why Not Accomplish
27 Custom Accomplish Experience
28 Custom Not Easy Accomplish
29 Custom Acquisition Source
30 Custom Navigation Experience
31 Custom Navigation Experience - Other
32 Custom Navigation Technical Issue OE
33 Custom Search Use
34 Custom Search Experience
35 Custom Search Issue - Other
36 Custom Linked Content
37 Custom Linked Content Read
38 Custom Linked Content Impact
39 Custom Linked Content Detracted OE
40 Custom Role
41 Custom Visit Frequency
42 Custom Subscriber
43 Custom Describe Participation
44 Custom Share Social Media
45 Custom Comment VAntage Point
46 Custom Comment Other Blogs
47 Custom Social Media Services
48 Custom Info Unique
49 Custom Info Updated
50 Custom Info Appeals
51 Custom Improve
52 Custom Demographics: Gender
53 Custom Demographics: Age
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File Modified0000-00-00
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