1090-0008 Survey Mapping Document (CIS) IA 30737 A1_draft

1090-0008 Survey Mapping Document (CIS) IA 30737 A1_draft.xlsx

E-Government Website Customer Satisfaction Surveys

1090-0008 Survey Mapping Document (CIS) IA 30737 A1_draft

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

SAVE
I-9
E-Verify
Self-Check


Sheet 1: SAVE

Survey: SAVE v2
IA#: 30737 Amend 1
Date: 1/3/2019



SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance - Loading
5 Standard Site Performance - Consistency
6 Standard Site Performance - Completeness
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Information Browsing - Sort
11 Standard Information Browsing - Narrow
12 Standard Information Browsing - Features
13 Standard Site Information - Thoroughness
14 Standard Site Information - Understandable
15 Standard Site Information - Answers
16 Standard Satisfaction - Overall
17 Standard Satisfaction - Expectations
18 Standard Satisfaction - Ideal
19 Standard Return
20 Standard Recommend
21 Standard Primary Resource
22 Custom Employee of Benefit Agency
23 Custom Unsure Frequency
24 Custom Unsure Learn About
25 Custom Usure Other Learn About
26 Custom Unsure OE_Improvement
27 Custom Employee Primary Reason
28 Custom OE_Employee Reason
29 Custom Employee Frequency
30 Custom Employee Learn About
31 Custom Employee Other Learn About
32 Custom Employee OE_Improvement
33 Custom Non Employee Reason
34 Custom OE_Non Employee Reason
35 Custom Non Employee Frequency
36 Custom Non Employee Learn About
37 Custom Non Employee Other Learn About
38 Custom Non Employee OE_Improvement

Sheet 2: I-9

Survey: DHS CIS E-Verify I-9 v2
IA#: 30737 Amend 1
Date: 1/3/2019



SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Content - Accuracy
2 Standard Content - Quality
3 Standard Content - Freshness
4 Standard Look and Feel - Appeal
5 Standard Look and Feel - Balance
6 Standard Look and Feel - Readability
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Navigation - Clicks
11 Standard Search - Results Relevance
12 Standard Search - Results Organization
13 Standard Search - Results Help
14 Standard Search - Feature Narrow
15 Standard Site Performance - Loading
16 Standard Site Performance - Consistency
17 Standard Site Performance - Errors
18 Standard Satisfaction - Overall
19 Standard Satisfaction - Expectations
20 Standard Satisfaction - Ideal
21 Standard Return
22 Standard Recommend
23 Standard Primary Resource
24 Custom Frequency
25 Custom Role
26 Custom Other role
27 Custom Area visited
28 Custom Customer support
29 Custom Reasons for visiting
30 Custom Other reasons
31 Custom Find info
32 Custom No info found
33 Custom Easy to understand
34 Custom Improve understanding
35 Custom Needs more content
36 Custom Reason for more content
37 Custom Improvement

Sheet 3: E-Verify

Survey: E-Verify v2
IA#: 30737 Amend 1
Date: 1/3/2019



SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance - Loading
5 Standard Site Performance - Consistency
6 Standard Site Performance - Completeness
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Information Browsing - Sort
11 Standard Information Browsing - Narrow
12 Standard Information Browsing - Features
13 Standard Site Information - Thoroughness
14 Standard Site Information - Understandable
15 Standard Site Information - Answers
18 Standard Satisfaction - Overall
19 Standard Satisfaction - Expectations
20 Standard Satisfaction - Ideal
21 Standard Return
22 Standard Recommend
23 Standard Primary Resource
24 Custom Use E-Verify
25 Custom Access E-Verify
26 Custom Play role in using E-Verify
27 Custom consider using E-Verify
28 Custom Mandated
29 Custom Number of employees
30 Custom Frequency
31 Custom New website
32 Custom Better
33 Custom Needs improvement
34 Custom Role
35 Custom Other role
36 Custom Area
37 Custom Reason for visiting
38 Custom Other reason
39 Custom Application
40 Custom Diff with application
41 Custom Application difficulties
42 Custom Application improvement
43 Custom Find info
44 Custom No info found
45 Custom Method
46 Custom Navigation
47 Custom Other nav difficulty
48 Custom Search
49 Custom Other search difficulty
50 Custom Technical difficulty
51 Custom Other tech difficulty
52 Custom Improvement

Sheet 4: Self-Check

Survey: myE-Verify/Self Check v2
IA#: 30737 Amend 1
Date: 1/3/2019



SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance - Loading
5 Standard Site Performance - Consistency
6 Standard Site Performance - Completeness
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Information Browsing - Sort
11 Standard Information Browsing - Narrow
12 Standard Information Browsing - Features
13 Standard Site Information - Thoroughness
14 Standard Site Information - Understandable
15 Standard Site Information - Answers
18 Standard Satisfaction - Overall
19 Standard Satisfaction - Expectations
20 Standard Satisfaction - Ideal
21 Standard Return
22 Standard Recommend
23 Standard Primary Resource
24 Custom Frequency
25 Custom Role
26 Custom Other role
27 Custom Source
28 Custom Other source
29 Custom Area visited
30 Custom Reason for visiting
31 Custom Other reasons
32 Custom Find info
33 Custom No info found
34 Custom Used self check
35 Custom Why didn't use
36 Custom First time
37 Custom Why using again
38 Custom Other using again
39 Custom Did you complete
40 Custom Why no complete
41 Custom Other no complete
42 Custom Likelihood to use again
43 Custom Improvement
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