Form 30737 Q_E-Verify v2_Web_Browse_20171121_DOT

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Overview

How to read this file
Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: How to read this file

Welcome and Thank You Text
The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed.
Model Questions
As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts.
Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction.
Custom Questions
When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change.
Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do”
Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives
Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research

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Sheet 2: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
		Thank you for visiting everify.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.		Thank you for visiting everify.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.
		Thank You Text		Thank You Text - Tablet / Phone
		Thank you for taking our survey - and for helping us serve you better. Since all responses are confidential, you will not receive a response from us based your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.		Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 3: Model Questions

Model Name		E-Verify v2					Red & Strike-Through: Delete
Model ID		5gckp8MMNdM4wdt1g8wN4w4C					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date							Blue: Reword
Model Version		17.2.G
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of the E-Verify site.	16	Satisfaction - Overall	What is your overall satisfaction with the E-Verify site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to the E-Verify site?
2	Look and Feel - Balance	Please rate the balance of graphics and text on the E-Verify site.	17	Satisfaction - Expectations	How well does the E-Verify site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on the E-Verify site.	18	Satisfaction - Ideal	How does the E-Verify site compare to an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend the E-Verify site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on the E-Verify site.				21	Primary Resource	How likely are you to use the E-Verify website as your primary resource for information about the E-Verify program?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on the E-Verify site.
6	Site Performance - Completeness	Please rate how completely the page content loads on the E-Verify site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the E-Verify site is organized.
8	Navigation - Options	Please rate the options available for navigating the E-Verify site.
9	Navigation - Layout	Please rate how well the E-Verify layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on the E-Verify site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on the E-Verify site.
12	Information Browsing - Features	Please rate how well the features on the E-Verify help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on the E-Verify site.
14	Site Information - Understandable	Please rate how understandable the E-Verify's information is.
15	Site Information - Answers	Please rate how well the E-Verify’s information provides answers to your questions.

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Sheet 4: Custom Questions

Model Name		E-Verify v2				Red & Strike-Through: Delete
Model ID		5gckp8MMNdM4wdt1g8wN4w4C				Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ				Pink: Addition
Date		1/1/2016				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
JHR7755Q001			Does your company use E-Verify?	Yes	A,B	Y	Drop down, select one	Skip Logic Group	Use E-Verify
				No	C
				I am not employed by or do not own a company
JHR7755Q002		A	How do you interact with/access the E-Verify services?	Through the E-Verify website		Y	Drop down, select one	Skip Logic Group	Access E-Verify
				Company's internal system
JHR7755Q003		B	Did, or will, you play any role in your company’s decision whether to use, or not use, E-Verify?	Yes		Y	Drop down, select one	Skip Logic Group	Play role in using E-Verify
				No
				Don't know
JHR7755Q004		C	Is your company considering using E-Verify?	Yes		Y	Drop down, select one	Skip Logic Group	Consider using E-Verify
				No
				Don't know
JHR7755Q005			Is your company mandated by federal, state or local law to participate in E-Verify?	Yes		Y	Drop down, select one		Mandated
				No
				Don't know
JHR7755Q006			Approximately how many people are employed at your company?	Less than 100		Y	Drop down, select one		Number of employees
				100 to 499
				500 to 999
				1,000 to 2,499
				2,500 to 4,999
				5,000 to 9,999
				10,000 or more
JHR7755Q007	Visit Frequency		How frequently do you visit this E-Verify site?	First time		Y	Drop down, select one	Skip Logic Group	Frequency
				Daily	A
				Once or twice a week	A
				Once or twice a month	A
				Less than once a month	A
JHR7755Q008		A	How do you perceive the new website design?	Better	B	Y	Drop down, select one	Skip Logic Group	New website
				The same
				Worse	C
				I did not notice any changes to the website
JHR7755Q009		B	Please explain why you feel the new website design is better than before.			N	Text area, no char limit	Skip Logic Group	Better
JHR7755Q010		C	Please explain why you feel the new website design is worse than before.			N	Text area, no char limit	Skip Logic Group	Needs improvement
JHR7755Q011	Role		Which of the following best describes your role?	A human resources professional seeking information for my employer		Y	Radio button, one-up vertical	Skip Logic Group	Role
				A business owner/company executive seeking information for my business
				An employee seeking information because my employer uses or may use E-Verify
				A person who just happens to be interested in E-Verify
				A Designated Agent/Employer Agent
				A federal contractor
				A developer of software which interfaces with E-Verify
				A member of the news media
				Policy or academic researcher
				Industry organization representative or advocacy group that follows E-Verify
				Other, please specify:	A
JHR7755Q012		A	Please specify your other role.			N	Text area, no char limit	Skip Logic Group	Other role
JHR7755Q013			Which area(s) of the E-Verify site did you visit today? (Select all that apply)	Employers		Y	Checkbox, one-up vertical		Area
				Employees
				About the Program
				myE-Verify
				Enroll
				Login
				What's New
				E-Verify Compliance
				Employee Rights Toolkit
				Webinars
				Publications
				Customer Support
				E-Verify Resources
				Other
JHR7755Q014	Primary Reason: Federal Government or Informational Non-Profit		For what reason did you primarily visit the E-Verify site today?	Learn about E-Verify in general		Y	Radio button, one-up vertical	Skip Logic Group	Reason for visiting
				Learn about E-Verify requirements
				Enroll in the E-Verify program
				Research employee rights and responsibilities
				Find information for federal contractors
				Report violations
				Correct immigration record
				Employee verification/enrollment
				Check employment eligibility/status
				Use/login into an E-Verify application	B
				Use E-Verify resources
				Explore the E-Verify FAQs
				Find and download form(s) needed
				Use an E-Verify employer agent
				Web Services
				M&C
				Open new or update current case
				Find out what companies use E-Verify
				Other, please specify:	A
JHR7755Q015		A	Other reason for visiting the E-Verify site today.			N	Text area, no char limit	Skip Logic Group	Other reason
JHR7755Q016		B	Did you login into an E-Verify application to complete your task?	Yes	C	Y	Radio button, one-up vertical	Skip Logic Group	Application
				No
				Not applicable
JHR7755Q017		C	While in the application, did you encounter any difficulties, navigational or process oriented?	Yes	D,E	Y	Radio button, one-up vertical	Skip Logic Group	Diff with application
				No	E
				Not sure
JHR7755Q018		D	What difficulties did you encounter during your experience with the E-Verify application?			N	Text area, no char limit	Skip Logic Group	Application difficulties
JHR7755Q019		E	What could E-Verify do to make the application process better and more useful to you?			N	Text area, no char limit	Skip Logic Group	Application improvement
JHR7755Q020	Accomplish		Were you able to find what you were looking for on the E-Verify site?	Yes		Y	Drop down, select one	Skip Logic Group	Find info
				Partially	A
				No	A
JHR7755Q021	OE_Accomplish	A	What specifically were you looking for?			N	Text area, no char limit	Skip Logic Group	No info found
JHR7755Q022			Which navigational tool did you use today to find what you were looking for? (Select all that apply)	Just browsed the site	A	Y	Checkbox, one-up vertical	Skip Logic Group	Method
				Top/horizontal menu	A
				Links/buttons in the page	A
				Search	C
				Other
JHR7755Q023		A	Did you encounter any navigational difficulties today?	Could not find the appropriate navigational links on most of your pages		Y	Radio button, one-up vertical	Skip Logic Group	Navigation
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed or related information on your pages
				Links didn't work
				Other, please specify:	B
				No difficulty encountered
JHR7755Q024		B	What other navigational difficulty did you encounter today?			N	Text area, no char limit	Skip Logic Group	Other nav difficulty
JHR7755Q025		C	Did you encounter any search difficulties today?	Search results were not helpful		Y	Radio button, one-up vertical	Skip Logic Group	Search
				Results were not relevant/not what I wanted
				Too many results/I needed to refine my search
				Not enough or no results
				Other, please specify:	D
				No difficulty encountered
JHR7755Q026		D	What other search difficulty did you encounter today?			N	Text area, no char limit	Skip Logic Group	Other search difficulty
JHR7755Q027			Have you encountered any technical difficulties on the site today?	Could not login		Y	Drop down, select one	Skip Logic Group	Technical difficulty
				Could not reset password
				Received error messages
				Other, please specify:	A
				No difficulty encountered
JHR7755Q028		A	What other difficulty did you encounter today?			N	Text area, no char limit	Skip Logic Group	Other tech difficulty
JHR7755Q029	OE_Improve Experience		What could be done to make the E-Verify site more useful?			N	Text area, no char limit		Improvement