30737 Q_eVerifySAVEv2_Web_Browse_20181101_DOT

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Overview

Model Qsts
Current CQs
CQs (11-1-18)

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Sheet 1: Model Qsts

Model Name:		SAVE v2			Red & Strike-Through: Delete
Model ID		I0YMME1oZJBYIlBB94MgQg4C			Underlined & Italicized: Re-order
Partitioned:		YES 2MQ			Pink: Addition
Date:		12/22/2016			Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of the SAVE site.	16	Satisfaction - Overall	What is your overall satisfaction with the SAVE site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to the SAVE site?
2	Look and Feel - Balance	Please rate the balance of graphics and text on the SAVE site.	17	Satisfaction - Expectations	How well does the SAVE site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend Site (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on the SAVE site.	18	Satisfaction - Ideal	How does the SAVE site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend Site	How likely are you to recommend the SAVE site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on the SAVE site.				21	Primary Resource	How likely are you to use the USCIS site as your primary resource to gather information regarding the SAVE Program?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on the SAVE site.
6	Site Performance - Completeness	Please rate how completely the page content loads on the SAVE site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the SAVE site is organized.
8	Navigation - Options	Please rate the options available for navigating the SAVE site.
9	Navigation - Layout	Please rate how well the SAVE site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on the SAVE site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on the SAVE site.
12	Information Browsing - Features	Please rate how well the features on the SAVE site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on the SAVE site.
14	Site Information - Understandable	Please rate how understandable the SAVE site’s information is.
15	Site Information - Answers	Please rate how well the SAVE site’s information provides answers to your questions.

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Sheet 2: Current CQs

Model Name:			Red & Strike-Through: Delete
Model ID			Underlined & Italicized: Re-order
Partitioned:			Pink: Addition
Date:			Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
RCH7139Q020		Are you an employee of a Benefit Granting Agency that is currently registered to use the SAVE Program?	Yes	Y	Y	Drop down, select one	Skip Logic Group*	Employee of Benefit Agency
			No	Z
			Unsure	X,W,V
RCH7139Q021	X	How frequently do you visit the SAVE Program section on the USCIS site?	First time		Y	Drop down, select one	Skip Logic Group*	Unsure Frequency
			Almost every day
			Once or twice a week
			Once or twice a month
			Less than once a month
RCH7139Q022	W	How did you learn about the SAVE Program?	USCIS website		Y	Drop down, select one	Skip Logic Group*	Unsure Learn About
			A Benefit Granting Agency
			A Department of Motor Vehicles
			Internet search (Google, Bing, etc.)
			USCIS website
			USCIS customer support
			Social networks (i.e. Facebook, Twitter, YouTube)
			Online ad/media
			Conference or public event
			Other, please specify:	A2
RCH7139Q023	A2	Please describe other source:			N	Text field, <100 char	Skip Logic Group*	Unsure Other Learn About
RCH7139Q024	V	If you could make one improvement to the SAVE Program section on the USCIS website, what would it be?			N	Text area, no char limit		Unsure OE_Improvement
RCH7139Q025	Y	Please select the reason(s) you visited the SAVE Program section website today.	Just browsing	A,B,C	Y	Radio button, one-up vertical	Skip Logic Group*	Employee Primary Reason
			To learn general facts about the SAVE Program	A,B,C
			To learn "what's new" with SAVE that may be relevant to my job	A,B,C
			To access SAVE's public resources like the newsletter or information I can share with benefit applicants	A,B,C
			To find contact information for SAVE customer support	A,B,C
			Other, please specify:	D,A,B,C
RCH7139Q026	D	Please specify your other primary reason for visiting:			N	Text area, no char limit	Skip Logic Group*	OE_Employee Reason
RCH7139Q027	A	How frequently do you visit the SAVE Program section on the USCIS site?	First time		Y	Drop down, select one		Employee Frequency
			Almost every day
			Once or twice a week
			Once or twice a month
			Less than once a month
RCH7139Q028	B	How did you learn about the SAVE Program?	USCIS website		Y	Drop down, select one	Skip Logic Group*	Employee Learn about
			A Benefit Granting Agency
			A Department of Motor Vehicles
			Internet search (Google, Bing, etc.)
			USCIS website
			USCIS customer support
			Social networks (i.e. Facebook, Twitter, YouTube)
			Online ad/media
			Conference or public event
			Other, please specify:	A1
RCH7139Q029	A1	Please describe other source:			N	Text field, <100 char	Skip Logic Group*	Employee Other Learn About
RCH7139Q030	C	If you could make one improvement to the SAVE Program section on the USCIS website, what would it be?			N	Text area, no char limit		Employee OE_Improvement
RCH7139Q031	Z	What was your primary reason for visiting the SAVE Program section on the USCIS website today?	Just browsing	F,G,H	Y	Radio button, one-up vertical	Skip Logic Group*	Non Employee Reason
			To learn general facts about the SAVE Program	F,G,H
			To use SAVE CaseCheck	F,G,H
			To begin the process of registering my Agency with the SAVE Program	F,G,H
			I'm sorry…I meant to visit another section of the USCIS website
			Other, please specify:	E,F,G,H
RCH7139Q032	E	Please specify your other primary reason for visiting:			N	Text area, no char limit	Skip Logic Group*	OE_Non Employee Reason
RCH7139Q033	F	How frequently do you visit the SAVE Program section on the USCIS site?	First time		Y	Drop down, select one		Non Employee Frequency
			Almost every day
			Once or twice a week
			Once or twice a month
			Less than once a month
RCH7139Q034	G	How did you learn about the SAVE Program?	USCIS website		Y	Drop down, select one	Skip Logic Group*	Non Employee Learn about
			A Benefit Granting Agency
			A Department of Motor Vehicles
			Internet search (Google, Bing, etc.)
			USCIS website
			USCIS customer support
			Social networks (i.e. Facebook, Twitter, YouTube)
			Online ad/media
			Conference or public event
			Other, please specify:	A3
RCH7139Q035	A3	Please describe other source:			N	Text field, <100 char	Skip Logic Group*	Non Employee Other Learn About
RCH7139Q036	H	If you could make one improvement to the SAVE Program section on the USCIS website, what would it be?			N	Text area, no char limit	Skip Logic Group*	Non Employee OE_Improvement

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Sheet 3: CQs (11-1-18)

Model Name:			Red & Strike-Through: Delete
Model ID			Underlined & Italicized: Re-order
Partitioned:			Pink: Addition
Date:			Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
HAJ7139Q002		Which of the following best describes your role?	Registered SAVE User		Y	Radio button, one-up vertical	Skip Logic Group*	Role
			Prospective SAVE User
			Benefit Applicant
			Other, please specify:	A
HAJ7139Q003	A	Please specify your other role:			N	Text field, <100 char	Skip Logic Group*	Other role
		Are you an employee of a Benefit Granting Agency that is currently registered to use the SAVE Program?	Yes	Y	Y	Drop down, select one	Skip Logic Group*	Employee of Benefit Agency
			No	Z
			Unsure	X,W,V
	X	How frequently do you visit the SAVE Program section on the USCIS site?	First time		Y	Drop down, select one	Skip Logic Group*	Unsure Frequency
			Almost every day
			Once or twice a week
			Once or twice a month
			Less than once a month
	W	How did you learn about the SAVE Program?	USCIS website		Y	Drop down, select one	Skip Logic Group*	Unsure Learn About
			A Benefit Granting Agency
			A Department of Motor Vehicles
			Internet search (Google, Bing, etc.)
			USCIS website
			USCIS customer support
			Social networks (i.e. Facebook, Twitter, YouTube)
			Online ad/media
			Conference or public event
			Other, please specify:	A2
	A2	Please describe other source:			N	Text field, <100 char	Skip Logic Group*	Unsure Other Learn About
	V	If you could make one improvement to the SAVE Program section on the USCIS website, what would it be?			N	Text area, no char limit		Unsure OE_Improvement
	Y	Please select the reason(s) you visited the SAVE Program section website today.	Just browsing	A,B,C	Y	Radio button, one-up vertical	Skip Logic Group*	Employee Primary Reason
			To learn general facts about the SAVE Program	A,B,C
			To learn "what's new" with SAVE that may be relevant to my job	A,B,C
			To access SAVE's public resources like the newsletter or information I can share with benefit applicants	A,B,C
			To find contact information for SAVE customer support	A,B,C
			Other, please specify:	D,A,B,C
	D	Please specify your other primary reason for visiting:			N	Text area, no char limit	Skip Logic Group*	OE_Employee Reason
	A	How frequently do you visit the SAVE Program section on the USCIS site?	First time		Y	Drop down, select one		Employee Frequency
			Almost every day
			Once or twice a week
			Once or twice a month
			Less than once a month
	B	How did you learn about the SAVE Program?	USCIS website		Y	Drop down, select one	Skip Logic Group*	Employee Learn about
			A Benefit Granting Agency
			A Department of Motor Vehicles
			Internet search (Google, Bing, etc.)
			USCIS website
			USCIS customer support
			Social networks (i.e. Facebook, Twitter, YouTube)
			Online ad/media
			Conference or public event
			Other, please specify:	A1
	A1	Please describe other source:			N	Text field, <100 char	Skip Logic Group*	Employee Other Learn About
	C	If you could make one improvement to the SAVE Program section on the USCIS website, what would it be?			N	Text area, no char limit		Employee OE_Improvement
	Z	What was your primary reason for visiting the SAVE Program section on the USCIS website today?	Just browsing	F,G,H	Y	Radio button, one-up vertical	Skip Logic Group*	Non Employee Reason
			To learn general facts about the SAVE Program	F,G,H
			To use SAVE CaseCheck	F,G,H
			To begin the process of registering my Agency with the SAVE Program	F,G,H
			I'm sorry…I meant to visit another section of the USCIS website
			Other, please specify:	E,F,G,H
	E	Please specify your other primary reason for visiting:			N	Text area, no char limit	Skip Logic Group*	OE_Non Employee Reason
	F	How frequently do you visit the SAVE Program section on the USCIS site?	First time		Y	Drop down, select one		Non Employee Frequency
			Almost every day
			Once or twice a week
			Once or twice a month
			Less than once a month
	G	How did you learn about the SAVE Program?	USCIS website		Y	Drop down, select one	Skip Logic Group*	Non Employee Learn about
			A Benefit Granting Agency
			A Department of Motor Vehicles
			Internet search (Google, Bing, etc.)
			USCIS website
			USCIS customer support
			Social networks (i.e. Facebook, Twitter, YouTube)
			Online ad/media
			Conference or public event
			Other, please specify:	A3
	A3	Please describe other source:			N	Text field, <100 char	Skip Logic Group*	Non Employee Other Learn About
	H	If you could make one improvement to the SAVE Program section on the USCIS website, what would it be?			N	Text area, no char limit	Skip Logic Group*	Non Employee OE_Improvement
HAJ7139Q006		Katie Phelps: Plan to remove and pull data from a CPP. Which area of the SAVE Website did you visit today? (Check all that apply.)	What's New		Y	Checkbox, one-up vertical		Area visited
			About SAVE
			SAVE Resources
			Register for SAVE
			History & Milestones
			For Benefit Applicants
			SAVE Case Check
			SAVE Agency Search Tool
HAJ7139Q007		For what reason did you visit the SAVE Program today? (Check all that apply.)	Learn about the SAVE Program		Y	Checkbox, one-up vertical	Skip Logic Group*	Reason visited
			Register for the SAVE Program
			Check my case with SAVE Case Check	B,D,F
			Take a free webinar
			Other, please specify:	A
HAJ7139Q008	A	Please select from this list of other reasons: (Check all that apply.)	Learn about SAVE rules and policies		Y	Checkbox, one-up vertical	Skip Logic Group*	Other reason visited
			Review the privacy policies
			Learn about who can use the SAVE Program
			Review the SAVE verification process
			Learn about the access methods and transaction charges
			Learn about SAVE as a benefit applicant
			Questions about my records
			Find multilingual resources
			Read SAVE publications
			Use the SAVE Agency search tool
			Contact SAVE customer support
			Other
HAJ7139Q009	B	How clear were the instructions to use Case Check?	Very clear		Y	Drop down, select one	Skip Logic Group*	Case Instructions
			Somewhat clear
			Not very clear	C
			Not at all clear	C
HAJ7139Q010	C	If they were not clear, how could they be improved?			N	Text area, no char limit	Skip Logic Group*	Not clear
HAJ7139Q011	D	How easy was it to understand the response you received from Case Check?	Very easy		Y	Drop down, select one	Skip Logic Group*	Understand response
			Somewhat easy
			Not very easy	E
			Not at all easy	E
HAJ7139Q012	E	If they were not easy to understand, how could they be improved?			N	Text area, no char limit	Skip Logic Group*	Not easy
HAJ7139Q013	F	Do you have other suggestions for how we can improve Case Check?			N	Text area, no char limit	Skip Logic Group*	Improve Case Check
HAJ7139Q014		Were you able to find what you were looking for?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Find info
			No	A
HAJ7139Q015	A	If you were unable to find what you needed, what specifically couldn't you find?			N	Text area, no char limit	Skip Logic Group*	No info found
HAJ7139Q016		How useful was the information and materials provided on the SAVE Program section?	Very useful		Y	Drop down, select one	Skip Logic Group*	Useful info
			Somewhat useful
			Not very useful	A
			Not at all useful	A
HAJ7139Q017	A	Why do you feel that the information and materials provided were not useful to you?			N	Text area, no char limit	Skip Logic Group*	Not useful info
HAJ7139Q018		What other information/resource would you like to see added to the SAVE Program section?			N	Text area, no char limit		Other resources
HAJ7139Q019		What improvement would you like to see made to the SAVE Program section on the USCIS site to make it more helpful for you in the future?			N	Text area, no char limit		Improvement