30737 Q_myE-Verify-Self Check v2_Web_Browse_20171121_DOT

E-Government Website Customer Satisfaction Surveys

Q_myE-Verify-Self Check v2_Web_Browse_20171121_DOT.xlsx

Mapping and Questionnaire Documents IA 30737 A1 (CIS)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.










Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for visiting myE-Verify. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for visiting everify.gov/mye-verify. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!





































Example Desktop
Example Mobile











































































































































































Sheet 2: Model Questions

Model Name
myE-Verify/Self Check v2



Red & Strike-Through: Delete
Model ID
B0E8xgcYwsREw8N9g14UAA4C



Underlined & Italicized: Re-order
Partitioned
Yes - 2MQ



Pink: Addition
Date





Blue: Reword
Model Version
17.2.G















Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of the myE-Verify site. 16 Satisfaction - Overall What is your overall satisfaction with the myE-Verify site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Return How likely are you to return to the myE-Verify site?
2 Look and Feel - Balance Please rate the balance of graphics and text on the myE-Verify site. 17 Satisfaction - Expectations How well does the myE-Verify site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on the myE-Verify site. 18 Satisfaction - Ideal How does the myE-Verify site compare to an ideal website?
(1=Not Very Close, 10=Very Close)
20 Recommend How likely are you to recommend the myE-Verify site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on the myE-Verify site.


21 Primary Resource How likely are you to use the myE-Verify site as your primary resource for all myE-Verify/Self Check needs?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on the myE-Verify site.





6 Site Performance - Completeness Please rate how completely the page content loads on the myE-Verify site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well the myE-Verify site is organized.





8 Navigation - Options Please rate the options available for navigating the myE-Verify site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on the myE-Verify site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on the myE-Verify site.





12 Information Browsing - Features Please rate how well the features on the myE-Verify site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on the myE-Verify site.





14 Site Information - Understandable Please rate how understandable the myE-Verify’s information is.





15 Site Information - Answers Please rate how well the myE-Verify’s information provides answers to your questions.






Sheet 3: Custom Questions

Model Name
myE-Verify/Self Check v2


Red & Strike-Through: Delete


Model ID
B0E8xgcYwsREw8N9g14UAA4C


Underlined & Italicized: Re-order

Partitioned
Yes - 2MQ


Pink: Addition

Date
1/1/2016


Blue: Reword












QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
JHR7757Q001 Visit Frequency
How frequently do you visit the myE-Verify/Self Check site? First time
Y Drop down, select one
Frequency



Daily







Once or twice a week







Once or twice a month







Less than once a month




JHR7757Q002 Role
Which of the following best describes your role? US citizen/job seeker
Y Radio button, one-up vertical Skip Logic Group* Role




International visitor with a work authorization








Individual with a recently adjusted status








I am an E-Verify user or administrator








Other A



JHR7757Q003
A What is your role?

N Text area, no char limit Skip Logic Group* Other role
JHR7757Q004 Acquisition Source
How did you learn about myE-Verify/Self Check? Previous experience with the tool
Y Drop down, select one Skip Logic Group* Source




An employer








Internet advertisement








On the E-Verify or USCIS site








Social media








Other A



JHR7757Q005
A What is the other way you learned about myE-Verify/Self Check?

N Text area, no char limit Skip Logic Group* Other source
JHR7757Q006

Which area(s) of the myE-Verify/Self Check did you visit today? (Select all that apply) Login to myE-Verify
Y Checkbox, one-up vertical
Area visited



Start Self Check







About myE-Verify







Self Lock







Resource Center







Case History







Case Tracker







Other




JHR7757Q007 Primary Reason: Federal Government or Informational Non-Profit
For what reason did you visit myE-Verify/Self Check today? To use Self Check
Y Radio button, one-up vertical Skip Logic Group* Reason for visiting


Use myE-Verify






Create an account






Learn more about Self Check before I use it






Learn about myE-Verify






Explore Self Lock






Review resource center






Review the steps on how to use Self Check






Learn about my employee rights


Randomize


Read the Self Check privacy statement






Research the Self Check FAQs






Learn about my employer rights and rules regarding Self Check






View my case history






Track my case






Other A

Anchor Answer Choice
JHR7757Q008
A What is your other reason for visiting?

N Text area, no char limit Skip Logic Group* Other reasons
JHR7757Q009 Accomplish
Were you able to find what you were looking for? Yes
Y Drop down, select one Skip Logic Group* Find info




Partially A







No A



JHR7757Q010 OE_Accomplish A What specifically did you look for?

N Text area, no char limit Skip Logic Group* No info found
JHR7757Q011

Did you use the myE-Verify/Self Check tool today? Yes A,B Y Radio button, one-up vertical Skip Logic Group* Used Self Check




No C



JHR7757Q012
C Why did you not use the myE-Verify/Self Check tool today? Please provide as much detail as possible.

N Text area, no char limit Skip Logic Group* Why didn’t use
JHR7757Q013
A Was this your first time using myE-Verify/Self Check tool? Yes
Y Radio button, one-up vertical Skip Logic Group* First tine



No D



JHR7757Q014
D Why did you use myE-Verify/Self Check again today? Unable to complete it the previous use
Y Radio button, one-up vertical Skip Logic Group* Why using again




To see if I would get a different result








Received system error








Other E



JHR7757Q015
E Please specify other reason for using myE-Verify/Self Check again.

N Text area, no char limit Skip Logic Group* Other using again
JHR7757Q016
B Were you able to complete the process? Yes
Y Radio button, one-up vertical Skip Logic Group* Did you complete




No F



JHR7757Q017
F Why were you unable to complete the myE-Verify/Self Check process? Did not get an identity proofing quiz
Y Radio button, one-up vertical Skip Logic Group* Why no complete



Did not pass my identity proofing quiz







System error







Other G



JHR7757Q018
G Please specify other reason why you were unable to complete the myE-Verify/Self Check process.

N Text area, no char limit Skip Logic Group* Other no complete
JHR7757Q019

How likely are you to use myE-Verify/Self Check tool again in the future? 1=Very unlikely
Y Radio button, scale, has don't know
Likelihood to use again



2







3







4







5







6







7







8







9







10=Very likely







Don't know




JHR7757Q020 OE_Improve Experience
What improvement would you like to see made to the myE-Verify/Self Check site to make it more useful for you in the future?

N Text area, no char limit
Improvement
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