| Survey: | OFS | 
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		| IA#: | 30810 Amend 0 | 
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		| Date: | 1/16/2019 | 
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		| 
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		| SURVEY TYPE: | Relationship (tab 4) | 
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		| 
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 | 
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		| Survey Q# | Type# | Type Topic | 
	
		| 1 | Standard | Look and Feel - Appeal | 
	
		| 2 | Standard | Look and Feel - Balance | 
	
		| 3 | Standard | Look and Feel - Readability | 
	
		| 4 | Standard | Site Performance - Loading | 
	
		| 5 | Standard | Site Performance - Consistency | 
	
		| 6 | Standard | Site Performance - Completeness | 
	
		| 7 | Standard | Navigation - Organized | 
	
		| 8 | Standard | Navigation - Options | 
	
		| 9 | Standard | Navigation - Layout | 
	
		| 10 | Standard | Information Browsing - Sort | 
	
		| 11 | Standard | Information Browsing - Narrow | 
	
		| 12 | Standard | Information Browsing - Features | 
	
		| 13 | Standard | Site Information - Thoroughness | 
	
		| 14 | Standard | Site Information - Understandable | 
	
		| 15 | Standard | Site Information - Answers | 
	
		| 16 | Standard | Satisfaction - Overall | 
	
		| 17 | Standard | Satisfaction - Expectations | 
	
		| 18 | Standard | Satisfaction - Ideal | 
	
		| 19 | Standard | Return | 
	
		| 20 | Standard | Recommend | 
	
		| 21 | Standard | Primary Resource | 
	
		| 22 | Custom | Source | 
	
		| 23 | Custom | Other source | 
	
		| 24 | Custom | Frequency | 
	
		| 25 | Custom | Role | 
	
		| 26 | Custom | Other role | 
	
		| 27 | Custom | Interest | 
	
		| 28 | Custom | Type of info | 
	
		| 29 | Custom | Other info | 
	
		| 30 | Custom | Other sources for rates | 
	
		| 31 | Custom | Info issues | 
	
		| 32 | Custom | Other info issue | 
	
		| 33 | Custom | CAS | 
	
		| 34 | Custom | CAS info | 
	
		| 35 | Custom | FIT | 
	
		| 36 | Custom | FIT info | 
	
		| 37 | Custom | Find info | 
	
		| 38 | Custom | No info | 
	
		| 39 | Custom | Method | 
	
		| 40 | Custom | Other method | 
	
		| 41 | Custom | Navigation | 
	
		| 42 | Custom | Search | 
	
		| 43 | Custom | Search terms | 
	
		| 44 | Custom | Improvement | 
	
	
	
	
		| Survey: | OFS | 
 | 
	
		| IA#: | 30810 Amend 0 | 
 | 
	
		| Date: | 1/16/2019 | 
 | 
	
		| 
 | 
 | 
 | 
	
		| SURVEY TYPE: | Relationship (tab 4) | 
 | 
	
		| 
 | 
 | 
 | 
	
		| Survey Q# | Type# | Type Topic | 
	
		| 1 | Standard | Look and Feel - Appeal | 
	
		| 2 | Standard | Look and Feel - Balance | 
	
		| 3 | Standard | Look and Feel - Readability | 
	
		| 4 | Standard | Site Performance - Loading | 
	
		| 5 | Standard | Site Performance - Consistency | 
	
		| 6 | Standard | Site Performance - Completeness | 
	
		| 7 | Standard | Navigation - Organized | 
	
		| 8 | Standard | Navigation - Options | 
	
		| 9 | Standard | Navigation - Layout | 
	
		| 10 | Standard | Information Browsing - Sort | 
	
		| 11 | Standard | Information Browsing - Narrow | 
	
		| 12 | Standard | Information Browsing - Features | 
	
		| 13 | Standard | Site Information - Thoroughness | 
	
		| 14 | Standard | Site Information - Understandable | 
	
		| 15 | Standard | Site Information - Answers | 
	
		| 16 | Standard | Satisfaction - Overall | 
	
		| 17 | Standard | Satisfaction - Expectations | 
	
		| 18 | Standard | Satisfaction - Ideal | 
	
		| 19 | Standard | Brand Confidence | 
	
		| 20 | Standard | Return | 
	
		| 21 | Standard | Recommend Company | 
	
		| 22 | Standard | Primary Resource | 
	
		| 23 | Custom | Role | 
	
		| 24 | Custom | Reason | 
	
		| 25 | Custom | Other Reason | 
	
		| 26 | Custom | Topic | 
	
		| 27 | Custom | Other topic | 
	
		| 28 | Custom | Rate Process | 
	
		| 29 | Custom | Navigation Method | 
	
		| 30 | Custom | Navigation - Find | 
	
		| 31 | Custom | Navigation - Not Find | 
	
		| 32 | Custom | Search Experience | 
	
		| 33 | Custom | Disaster | 
	
		| 34 | Custom | Browsing Experience | 
	
		| 35 | Custom | Accomplish | 
	
		| 36 | Custom | Why Not Accomplish | 
	
		| 37 | Custom | Other info wanted | 
	
		| 38 | Custom | Other info | 
	
		| 39 | Custom | Source | 
	
		| 40 | Custom | Other source | 
	
		| 41 | Custom | Visit Frequency | 
	
		| 42 | Custom | Gender | 
	
		| 43 | Custom | Demos: Age | 
	
		| 44 | Custom | Demos: Education | 
	
		| 45 | Custom | Improve |